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Devices/Hardware

Welcome to the feedback forum for Clover Devices and Hardware. Please share your ideas for how we can update our hardware to improve merchant and customer experiences at the point of sale. We are listening and we use this feedback to prioritize our roadmap.


Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


1. Device Setup: Were you able to easily put together and configure your device? Please express your thoughts on the device setup process here. 

2. Individual Device Categories: Share your ideas that have to do with all things hardware including the design, functionality, durability, compatibility, and more.  

3. Accessories/Peripherals: In this category, you can post all your thoughts on Clover accessories and peripherals such as the pin-pad, cash drawer, scales, scanners, and printers.

4. Other Device/Hardware Suggestions: Place your idea here if you have feedback that does not fit in any of the other forum categories.

Devices/Hardware

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239 results found

  1. I use the Clover Go with my Android device at Farmer's Markets and Craft Fairs. I do not print receipts (I'm a tree hugger LOL). It would be great to have the option to remove 'print receipt' from the choices shown to the customer after making their payment. I would like to keep email, text, or no receipt visible, and hide the print receipt option.

    2 votes

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    0 comments  ·  Clover Go  ·  Admin →
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  2. I would like to see other options for SIM card providers. AT&T doesn't have a good connection everywhere so having the option for other mobile carriers would allow for more merchants to use the SIM option.

    4 votes

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    0 comments  ·  Clover Flex  ·  Admin →
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  3. Provide a running TOTAL sales for open orders on ORDERS app. Owner has to manually add up sales on open orders in order to see accurate sales reporting by hour, not just paid/closed out orders.

    1 vote

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  4. Order receipts printed on a Star 700 kitchen printer do not follow the formatting options that are selected in order receipt setup. For example, when using a medium or small font, the printed dotted lines always print regardless if this option is selected or not in the setup. Grouping items also is inconsistent based on the font size selected. The order receipt preview does reflect the selected options, but the printer doesn't. Clover Station Duo running counter service app.

    5 votes

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  5. There is no Near Field Communication on the Solo.
    I don't have enough counter space for the duo but need NFC, why isn't that offered. You can ********* the oldest terminals that plug in through the phone line or ethernet, but it's not offered on a WiFi, cloud based system? Not sure what to do but its very inconvenient and my customers are asking for NFC that i cannot provide.

    4 votes

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  6. Some merchants want to switch processing companies but would lose access to the reporting data in one account. For instance, they are able to easily compare sales between today and this day last year. If they were to switch merchant processing companies, they would lose that privilege and would have to manually log back in into their old account for comparison. A way to export and import this data between different MIDs would be greatly beneficial.

    3 votes

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  7. Not asking for verification on a duplicate transaction that happened days/weeks previously.

    We are finding with the new update our flex is now asking at random times to verify that this duplicate transaction is okay. The thing is, it’s the first time a customer is paying today. It’s confusing for staff and customers who assume they will be charged twice.

    I understand the need for verification of the transactions are on the same day/similar timing. But if I have people that only come once a month, I don’t need to be selecting one of these options.

    3 votes

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    0 comments  ·  Clover Flex  ·  Admin →
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  8. this is regarding the DIPLICATE PAYMENT: AUTHENTIFICATION REQUIRED screen that pops up after most of our payments.

    we are a cafe, doing many of our payments at approximately the same price, in a very short time frame. this screen pops up after 9/10 transactions, and really slows down the work process and customers get confused. this is a deal breaker for us and will force us to chose another system if it cant be corrected.

    is there any way to eliminate this? or make it an optional screen?

    thank you

    3 votes

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    0 comments  ·  Clover Mini  ·  Admin →
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  9. An option to print the special instructions on the top of the receipts/order tickets in red that print on the kitchen (order) printers. Just like how the modifiers print in red.

    4 votes

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  10. Once items have been fired change color of table so it shows items have been fired to kitchen.

    4 votes

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  11. add delivery as a fulfillment method for online ordering
    This is for merchants who use their own delivery drivers.

    4 votes

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  12. Merchant wants the alphabetical order for the customer options in the register app

    4 votes

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  13. It would be nice if the Clover Station can remain open for the day instead of 30 minutes max.

    1 vote

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  14. I would like to have a tabletop kiosk similar to Ziosk, we do not have wait staff in our restaurant because 1. it is hard to find employees and 2 we like to be contactless when possible. We are currently using QR codes on the tables, but the ordering website is a bit confusing for some. Having a kiosk to put on the tables would be great for our older customers, and and a great contactless way of ordering which is extremely important in this Covid world.

    2 votes

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  15. Having to wait to invoice a customer until I'm at a desktop is not only inconvenient but completely redundant to why I purchased the Clover Go in the first place. This is not mobility and is not simple. Fully regretting leaving square. .03% is not enough of a savings to make this inconvenience "worth it".

    3 votes

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    1 comment  ·  Clover Go  ·  Admin →
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  16. Merchant would like to have the online order to follow the same sequence of the orders that are assigned by the device

    2 votes

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  17. The merchant would like the out of paper/print failure notification to be made more noticeable and intrusive as the current notification is too subtle and they do not notice it right away.

    1 vote

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  18. I need to export list of our items that includes the "category" attribute. When I export the inventory from the dashboard i am not seeing the category column.
    Why would the "category" attribute not be part of the items export?

    2 votes

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    0 comments  ·  Clover Flex  ·  Admin →
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  19. If an item is not entered into the system and an employee is trying to ring it out, it does not give an alert. It still has the same scanning ring. In VERY small font it says "you do not have the permission to enter this" or something to that effect. It would be nice to have a different "error" sound for things that were scanned, but not actually " rung up". Or have LARGE font that the item wasn't rung up.

    3 votes

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  20. Merchant would like to be able to upcharge according to the order type. Example: Dine In $0.00, Take Out +$1.50 to the overall order

    3 votes

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    0 comments  ·  Clover Mini  ·  Admin →
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