239 results found
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Clover Flex Asking for Verification of Duplication on Brand New Transaction
Not asking for verification on a duplicate transaction that happened days/weeks previously.
We are finding with the new update our flex is now asking at random times to verify that this duplicate transaction is okay. The thing is, it’s the first time a customer is paying today. It’s confusing for staff and customers who assume they will be charged twice.
I understand the need for verification of the transactions are on the same day/similar timing. But if I have people that only come once a month, I don’t need to be selecting one of these options.
3 votes -
DUPLICATE PAYMENTS screen
this is regarding the DIPLICATE PAYMENT: AUTHENTIFICATION REQUIRED screen that pops up after most of our payments.
we are a cafe, doing many of our payments at approximately the same price, in a very short time frame. this screen pops up after 9/10 transactions, and really slows down the work process and customers get confused. this is a deal breaker for us and will force us to chose another system if it cant be corrected.
is there any way to eliminate this? or make it an optional screen?
thank you
3 votes -
Returns & Exchanges need to be updated & simplified. Customers should be allowed to exchange items for any item & price in inventory..
There needs to be a way to do an exchange of merchandise for items rather than those that are the same price as the items being returned. Currently if a customer wants to exchange an item they are only able to exchange that item for something of the same value. They should be allowed to exchange an item for anything in your inventory. Example: if a customer is bringing back an item for $50 and wants to exchange if for a $25 item and a $10 Item right now it does not give you that option. It only allows you…
3 votes -
Make the special instructions to print in red
An option to print the special instructions on the top of the receipts/order tickets in red that print on the kitchen (order) printers. Just like how the modifiers print in red.
4 votes -
Change color on dinning if items have been fired
Once items have been fired change color of table so it shows items have been fired to kitchen.
4 votes -
Clover FLEX NEEDS TABLE MAP IN CLOVER DINING
Clover Flex needs the table mapping of clover dining instead of a list. The list of numbers is overwhelming to the eye. The server can't memorize the numbers easily. The visual on the station and mini helps much more than the flex.
9 votes -
add delivery as a fulfillment method for online ordering
add delivery as a fulfillment method for online ordering
This is for merchants who use their own delivery drivers.4 votes -
Merchant wants the alphabetical order for the customer options in the register app
Merchant wants the alphabetical order for the customer options in the register app
4 votes -
Allow for the Clover Register to stay logged in for the day
It would be nice if the Clover Station can remain open for the day instead of 30 minutes max.
1 vote -
Tabletop kiosk
I would like to have a tabletop kiosk similar to Ziosk, we do not have wait staff in our restaurant because 1. it is hard to find employees and 2 we like to be contactless when possible. We are currently using QR codes on the tables, but the ordering website is a bit confusing for some. Having a kiosk to put on the tables would be great for our older customers, and and a great contactless way of ordering which is extremely important in this Covid world.
2 votes -
Invoicing from Clover Go App
Having to wait to invoice a customer until I'm at a desktop is not only inconvenient but completely redundant to why I purchased the Clover Go in the first place. This is not mobility and is not simple. Fully regretting leaving square. .03% is not enough of a savings to make this inconvenience "worth it".
3 votes -
Order number for online orders to match with in store orders number sequence
Merchant would like to have the online order to follow the same sequence of the orders that are assigned by the device
2 votes -
Make the out of paper/failed to print notification more noticeable
The merchant would like the out of paper/print failure notification to be made more noticeable and intrusive as the current notification is too subtle and they do not notice it right away.
1 vote -
Virtual terminal -Need to have ability to resend an existing invoice to a client. Currently we must delete the invoice and creat a new one.
The Virtual terminal - Need to have the ability to resend an already existing invoice to a client. Currently we must delete the invoice and create a new one.
2 votes -
include "category" in items export
I need to export list of our items that includes the "category" attribute. When I export the inventory from the dashboard i am not seeing the category column.
Why would the "category" attribute not be part of the items export?2 votes -
Clover Go: Option to remove 'print receipt'
I use the Clover Go with my Android device at Farmer's Markets and Craft Fairs. I do not print receipts (I'm a tree hugger LOL). It would be great to have the option to remove 'print receipt' from the choices shown to the customer after making their payment. I would like to keep email, text, or no receipt visible, and hide the print receipt option.
1 vote -
If an item is not scanned into the register, have an alert that the item was not rung up
If an item is not entered into the system and an employee is trying to ring it out, it does not give an alert. It still has the same scanning ring. In VERY small font it says "you do not have the permission to enter this" or something to that effect. It would be nice to have a different "error" sound for things that were scanned, but not actually " rung up". Or have LARGE font that the item wasn't rung up.
3 votes -
Set Price According to Order Types
Merchant would like to be able to upcharge according to the order type. Example: Dine In $0.00, Take Out +$1.50 to the overall order
3 votes -
Tax Exemption Rules for Food and Beverages in Canada
Tax Exemption rules at the terminal. We are unable to achieve tax compliance using the Clover device. In Canada for food and beverage there are tax exemption rules that need to automatically be applied.
We are a bakery and we offer freshly baked goods. If a customer buys 1 item, full tax rules will apply. If a customer purchases 6 or more baked goods, the baked goods become tax exempt and do not collect taxes. But if there is a non-baked good item in the cart, such as a drink taxes will be fully applied to the drink item only.
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2 votes -
online ordering
can you guys add a "search" button on the online ordering system with clover, customers don't need to scroll through pages of menus
3 votes
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