249 results found
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Servers name on KDS order
add the servers name to the order sent to the KDS it only reflects on the printed receipts now.
3 votes -
Update expiration date for recurring payments
Customers that already setup for recurring payments sometimes have an update on their credit card with a new expiration date only. There seems to be no way to apply the update without replacing the card. This requires to call the customer and acquire all of the card information. This is more time consuming that necessary for the customer and myself. This feature was available for Payeezy Gateway. Please consider making this available on Clover Virtual Terminal.
2 votes -
Wall Mounted server station
Wall mounted Solo options for servers would have allowed us to gain 2 major accounts. They ended up going with xxx because they felt if Clover couldn't accommodate something as simple as a wall mounted server station, then what else are they missing.
1 vote -
POS on Go
Please add the POS interface to Clover Go app.
We are a restaurant and our staff would like to use tablets to take orders.1 vote -
kds time when making orders
When making the orders on the KDS there needs to be the actual time on the top bar of the screen not just the timer when the item was fired.
1 vote -
Clover should give an option to change the long receipt barcode into fewer numbers.
Clover should give an option to change the long receipt barcode into fewer numbers. I have to note down the transaction ID or barcode for review purposes later on. Printing out is impossible. It is much better to key a few numbers then I can pull the previous transaction again whenever I need quickly.
1 vote -
On Off button
On future generations of Clover Flex terminals suggest moving the position of the ON/Off button. Here is the feedback from several merchants: when passing the terminal for payment many customers prefer to pick up the terminal when entering PIN or inserting card and often accidentally turn off the terminal. This is very annoying in a fast paced environment.
1 vote -
design a quick reference guide for frequently used functions
A quick reference guide for frequently used functions was expected when we switched over to Clover. I will make my own for my employees but it would be nice if Clover would put one out.
1 vote -
Allow us to customize our register items
I would to display the register items in order of most frequently sold items rather than alphebetically.
1 vote -
invoice number keypad
invoice keyboard option to use number pad instead of qwerty like the sales amount keypad
1 vote -
CLOVER KDS - Not Separating Items By Guest Like Regular Printer
Clover Kitchen Display System (KDS) - Groups similar items together. However, for customers who are using CLOVER DINING SOFTWARE which costs more, the printer separates items by guest, irregardless of wether the items are identical. ALL WE ASK, is that the KDS be a reflection of the regular paper printer, where the orders are separated by guests. CUSTOMERS who order the KDS will more than likely, be the same customer that uses CLOVER DINING. Why would they not design the KDS to separate by CUSTOMER, when that's how Clover Dining Customers are used to operating. PLEASE HELP.
Example: Add option…
6 votes -
Card reader timeout is fixed, need to be flexiable
Allow me to customize card reader time out, current timeout period is too short for me.
1 vote -
1 vote
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clover kiosk
On the new clover kiosk, it should be an option to show the items on Kiosk instead of having to select the items to show online and to show on POS, the clover kiosk is at the business, and we would like to show our menu to our customers that are at the business.
1 vote -
printer
Order receipt DOTTED LINE format option doesn’t work with Star 700 kitchen printer.
When using the Large Font along with the dotted lines, the dotted lines wrap to two lines instead of only one.1 vote -
KDS Order Chime is Not Loud Enough
The chime that plays when an order is fired to the KDS is not loud enough. We turned up all the volume settings in the settings app, and with a noisy kitchen, it is very hard to hear. In some spots of the kitchen, I can't hear it at all. There also should be a way to change the type of chime that plays. Some chimes are easier to hear. I noticed in the settings app, you can change the chime type for notifications, but you cant for orders that fire to the KDS. Very disappointing. Hope its an easy…
1 vote -
disable onboard scanner
I have the external scanner hooked up to my clover mini. I need the ability to shut off the onboard scanner. It is an awkard customer experience to have the little scanner window pop up when there is an external scanner.
1 vote -
Update to my "clover rewards not working" issue
Full disclosure regarding my "clover rewards not working" complaint write up:
My previous write up was extremely critical and I want to now speak of a much better customer service experience.
Today, tech customer service rep, Rodney, helped me to see that my rewards program is working as intended by reviewing my dashboard. My issue was not the rewards program.
The problem we still have, however, is our orders app on our clover duo is not working correctly when our customers "check in" with their phone number. When we complete the sale, the customer's name and their sales history from…1 vote -
Clover Kitchen / Order Ticket Printer Sound - Alarm - Buzzer
We need the ability to alarm kitchen staff when a new order ticket is printed. The kitchen staff cannot constantly stare at the order ticket printer. So many POS/Printers offer the ability or at least a plug-n-play peripheral to make sound, however Clover chose not to build the feature to send signal to printer to make sound. This feature should have been there from the start considering how helpful it is to ensure orders are started timely. Please Please Please make this happen for the thermal order ticket printer.
18 votes -
customer screen
I got problem with customer complain that when we select pay. the customer see only the amount of the items price + tips, but they don't see the taxes include. For example: the item about is $9 + taxes $1. So total on my cashier screen is $10 but on the customer screen is only $9 with tips option. It's show total include taxes anywhere on the screen alt all. Is there anyway you can add it to the screen that would be better.
2 votes
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