566 results found
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phil@harbourcitydonuts.com
Verification of duplicate transaction.
Please do away with this verification. It only confuses everyone and grinds service to a halt. What if the employee accidently presses the wrong button after the customer has left? It HAS happened. Why would there ever be a duplicate transaction? My Clover Flex doesn't make transactions and charge customer's cards on its own, does it?
Sometimes I have a customer that needs to pay on separate transactions but with the same card. How can two transactions for two different totals be a duplicate? First purchase is for $24 and the other is for $8 yet…
1 voteHello,
An enhancement to this Duplicate Payment Challenge will be available in a future release. In the future, the duplicate notification will only be presented if the same amount and card are used within a few seconds.
Thanks,
Clover Product -
Tips not requested when using Auto Gratuity
An option to allow merchants to select whether the Tip line prints for large parties when the "Auto Gratuity" feature is selected. Currently, it is still showing the Tip line even when the extra Service Charge is assigned.
1 vote -
Enable Categories display for NEW Clover Go app
Currently the New Clover Go app displays the new sale screen by Items only. If you want to filter the items by a category you have the ability to select the "categories" option in the top left corner and it will filter out the items to only the items in that particular category.
It would be very helpful if there was a setting option in the Clover Go app to change the sale screen display to a category view. Just as it was on the G1 app before. That way, instead of the merchant viewing all their items and then…
1 vote -
Payment link should categorize income
Payment links should be able to categorize payments coming in. By it not categorizing the payments it makes all reporting functions in the POS null in void as all online payments made just get thrown into uncategorized and then cannot be changed. We run a business that is not a restaurant and the payment links are not a benefit as you loose track of all income if you take any online payments. It is also very inconvenient for our customers not to be able to make payments online with clover.
1 vote -
Ability To Turn off Bank Account (ACH) Option
Currently the ACH option when selected is not mobile friendly and looks poorly designed. It would be great if there were an option to disable this and only allow for card payment.
1 voteHello,
Thanks for your feedback. Are you referring to ACH acceptance within the Clover Hosted Checkout solution? If so, Merchants can already disable ACH within the Clover dashboard.
Other questions we have about this are whether you're requesting the ability to disable ACH only on mobile OR enhance the layout so that mobile ACH renders properly.
Your response would be appreciated.
Thanks,
Clover Product
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Healthcare Plan Payments - Send Invoice via SMS
Most customers prefer to get communications and invoices sent via SMS. We would like Clover Dashboard - Virtual Terminal to send invoices to patients via SMS. Patients should be able to view the SMS, click on the payment link on the message and make the payment. This should trigger an email to the business notifying that payment has been made.
1 voteHello,
This will be available in a future release.
Thanks,
Clover Product -
Calculate discount to exact penny
When a merchant adds a discount and it is for a large amount of line item like 90 @ $7.99 each the discount is rounded up or down to nearest $.50. The discount calculation should be for the exact discount amount. It creates problems with returns and for reconciling within Quickbooks.
1 vote -
Rounding off cash transactions
Cash transactions don’t round up to the nearest cent. Ex. $19.97, when paid in cash should appear as $20.00.
1 voteHello,
This will be available in a future release.
Thanks,
Clover Product -
Reduce the possibility of mistakenly processing a sale as a refund when using the Clover Mini Keypad
We just add the Clover Mini 2 and attached a Clover Mini Keypad. There is a toggle button that allows you to switch between sales and refunds. On the first day of using the new card reader, one of the users accidentally changed from sale to refund and processed 2 transaction before realizing the error.
There is no way to disable the refund functionality on the Clover Mini Keypad (I spoke with the Clover Technical group that confirmed the refund feature could not be disabled). We like using the keypad to push the credit card amount to the Clover Mini.…
1 vote -
More accurate payment processing error message
Merchant complained about payment error messages being vague and misleading. The merchant received an error message advising "This type of card cannot be used on this terminal" which leads them to believe there is an issue with the terminal and they contacted Clover support. Clover support research concluded that the card was declined by the issuer and not by Clover. The merchant is requesting to have the error messages updated so that they accurately reflect the type of decline.
1 voteHello,
This feature is under review.
Thanks,
Clover Product -
Stop Invoice notification
Currently when an invoice is cancelled the customer gets and email saying it was cancelled, merchant needs the option to select whether or not a notification should be sent
1 vote -
Clover go g2 skip zip code
Allow the option to do enter country code/phone number or skip on clover go g2. Clover go g1 is being phased out and the option is not availed on the g2 app.
1 vote -
REDISPLAY THE ORDER BACK TO CLOVER DINING IF IT WAS REFUNDED AND HAS OPEN BALANCE
REDISPLAY the order back to clover dining if the order was refunded as it has an open balance, Manager refunds a transaction of an employee due to incorrect tender type, the order that was paid to the incorrect tender type the order should return back to clover dining app as it has an open balance. Right now, that erroneous order of the employee shows in the orders app as “refunded” in red letter versus having it open in yellow letters because that order has an open balance. And have that order return back to clover dining as that table is…
1 vote -
Employee discount set at item cost
It would be nice for an option for an "employee discount" button in the discounts menu that will put all items at "item cost" for employees instead of us having to ring each item individually.
1 vote -
Holiday Service Surcharge
Would like to have a button for extra service charges on a Holiday - e.g Xmas or New Year's Day or a large group service - e.g a party or event. Sometimes some restaurant customers don't tip enough. This will incentivize our employees working during holidays & avoid absences then for an event of large group, for clean up service.
In Australia, tipping is not required but restaurants automatically have a holiday charge if they remain open & provide service on a holiday. This should be applicable here in the US, too. However, restaurant owners have the prerogative to do…
1 vote -
Allow an option to backdate transactions
Merchant's want an option where they can backdate transactions in the event that the transaction could not be processed until long after the actual date that the transaction was done.
1 voteHello,
Thanks for your feedback. In order to clarify the use case here, can you please provide some more details on a possible scenario that a merchant would need to exercise this option?
Thanks,
Clover Product
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Clover Dining: Add incremental authorizations
Currently, Clover Dining offers pre-auth for bar tabs, but if the pre-auth is greater than the order total, we have to pre-auth the card again to increment the pre-auth. Authorizations app has this functionality and better yet, once a card is pre-authorized, we can increment it without card present because the authorization is already saved, but it's no help because we need to manage out tabs and tables through Clover Dining.
1 vote -
Make it so that MacOS autofill of credit card info actually works
Make it so that MacOS autofill of credit card info actually works
1 voteHello,
This feature is under review.
Thanks,
Clover Product -
Ability to reorder tip options during checkout
Would like to have the ability to re-order how the tip options are laid out during the check out process on Station DUOs or Station 2s + mini combos. Would like to move the Skip option to the bottom under all the other tip options.
1 voteHello,
The Skip button on our tip screen is already at the bottom and for our new user interface, the No Tip button is also at the bottom. Can you please provide an image of this if you'd like to pursue this idea further?
Best,
Clover Product
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Statements & Billing
Please add links to pdf files for the invoices in Billing and Statements. As a cloud based company this seems an obvious thing to do, reducing the need for paper based copies if the merchant chooses an opt out to reduce waste.
1 vote
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