570 results found
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Fix virtual terminal customer name issue
When entering a charge in the virtual terminal, we enter the customer name but that name will not appear in the transaction report unless we set the customer up first and save all their info. This is time consuming. Since we already entered the name when charging, that name should appear in the report.
2 votes -
Improve Clovers basic invoice
To improve the invoice with the date that you want to be paid and not the same date you send the invoice, columns for each product being sold, message box to say something for the customers order, to be able to edit the invoice
2 votes -
Display Payment Link Name in The Dashboard vs. "Custom Item"
I would like to display Payment Link names (QR Code, Link and button) in the dashboard so I can differentiate between various campaigns. Currently, they all show up as "Custom Item" and that's not very helpful.
2 votes -
Recurring Payments functionality from Clover Station
It would be nice to be able to make or change recurring charges from the clover station. Currently it seems the only way to do that is from the clover back office web portal. Not all of my employees have web dashboard access.
2 votes -
Assign a Customer to Manual Refunds
Hello Clover,
A lot of my Retail merchants would like the ability to assign a customer to a manual refund. Just like how merchants can assign customers to a sale in the Clover Register.
The reason for this is sometimes the Merchant is unable to process a refund via the Orders/Transactions app via the debit card on file. When that happens they are only able to process a refund via a cash payment but sometimes the customer is not in the store to receive the cash.
As a result the merchant has to perform a manual refund. When doing that…
2 votes -
Reoccurring Pay - Billing Frequencies
The merchant has clients that bill at different time periods and which requires the creation of multiple payment plans, the client suggested a single QR functionality that would notify the merchant of upcoming payments
2 votesHello,
In an effort to better understand your merchant's request/pain-point, can you please clarify how they intend to utilize the QR code for this? Would it be allowing the user to hit a hosted checkout page with a variable amount? If so, that's available today.
Thanks,
Clover Product
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tip
When customer hit "SKIP" tip on a Clover mini device, we can't close out the batch. We have to disable the tip on device in order to enter zero for the tip then close out the batch. After that we have to enable to add the tip back on the device. Is there any way to eliminate this step? When customer hit "SKIP" on tip enabled device, the device should see that a "zero" tip and should not prevent the batch to be closed out.
2 votesHello,
We're going to review this with our QA team.
Thanks,
Clover Product -
Recurring Payments CATEGORY & COGS
This is KEY for any business using recurring payments. These should be able to be 'categorized' and added an 'item cost', just like normal inventory. When we run reports, we want to be able to see the Gross Profit from Recurring Payments., just like we would with selling any other item.
2 votes -
Clover
Clover Dashboard for recurring memberships. It won't let you simply update the amount to a recurring contract/plan. You have to delete it entirely and re-setup. It would be nice if you could just update their recurring dollar amount and simply hit save.
2 votes -
Need to stop Manual Card Transaction on clover Mini
Need to stop Manual Transaction on clover Mini. Clover Mini has this option but it does not working at all. Even though I can turn off the Manual Transaction on my device actually its not turning off. I can still get an option to make transaction manually. Please fix this ASAP.
2 votesHello,
This is under review and in our backlog. Please be advised that the employee permission is linked to the manual transaction app only, not the ability to manually key a transaction.
Thanks,
Clover Product -
increase max transaction amount
Merchant is requesting increase the dollar amount for maximum transaction amount. It is currently set at $99,999.99, but the merchant has transactions over $100k that he cannot split into two payments due to contracts with customers.
2 votesThis amount is already higher up to $999,999.99 through the Virtual Terminal on Dashboard. Work is planned to increase on device.
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18% server charge
When the 18% gratuity service charger is added to the tables we have been running into a problem that involves table discounts. When we add a discount to the table ex: free dessert, employee discount, - it recalculates the 18% server charge when in fact it should be 18% on the whole ticket before the discount and taxes.. What is a way to fix this?
2 votes -
Add card icon to customers with saved card on file in web dashboard
On the Customers summary and detail page on the web dashboard, add a card icon to the saved customer's record so merchants can quickly see which customers have a saved card on file. Currently merchants have to go in one by one in, click on an order, then view receipt, to determine if there is a card saved. Or they have to query through the Virtual Terminal.
2 votes -
Apply service charge to all orders
Option to enable or disable - Default (will be added to any items with “Default service charge” turned on)
2 votes -
Virtual Terminal should be able to see what the clover device screen
When in the back office on the computer I want to be able to see the same screens as the clover devices on-site have. Then I can use the correct sales categories for revenue and charging.
2 votesHello,
Thanks for your feedback. Are you referring to the on-device settings within the Inventory app, and not being able to see/use that within the Virtual Terminal?
Thanks,
Clover Product
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Invoicing functionality
I recently changed over from the Square POS to Clover and I find the invoicing system lacking. I need to be able to do the following tasks:
edit or update an invoice after it has been issued and need to be resent
Need deposit payment capability on invoices such that I can assign payment milestones by % or by amount and dates that they are due. Then reminders need to be sent to the customer to pay it
Need to be able to forward invoices to another email address
Need to be able to record a payment for an invoice…2 votesHello,
This will be available in a future release.
Thanks,
Clover Product -
To refund to other card types within the order app/plus record taxes returned.
Why? to accommodate store policy for product returns. Refund to a gift card or if the original card is no longer available.
2 votes -
REMOVE TAXES on register check out for Indigenous groups or tax-exempt entities.
Indigenous groups are tax exempt. There is a need to either ADD or REMOVE taxes quickly by item or group at point of check out.
2 votes -
STATION DUO: Please change the tip screen to appear after a transaction is made
Previously on the Station 2018 model the customer would be prompted to select a tip amount after the sale had processed. On the Station DUO the tip prompt screen pops up on the customer facing device after the Merchant clicks "charge on connected device" before the transaction has actually processed. I have had multiple of my merchants complain about this workflow because customers selecting the tip amount and leave because they think they have paid. My merchants have unfortunately lost a couple of sales because of this. They are high volume Coffee shops so they are unable to monitor whether…
2 votes -
Rev Class Data On Employee Report (from Clover device)
Many restaurants have the need for employees to "tip-out" other employees based off of their sales of food and non-alcoholic beverages during their shift. This is fairly common for small & medium size restaurants. For this reason, it would be great to have Sales Totals by Revenue Class print on the Employee report that comes from the Clover device (not the web)... since the employee would need to pull the report themselves and may not have access to a computer. I've had this request from a handful of restaurants.
2 votes
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