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Taking Payments

There are a lot of ways to take a payment. Provide your ideas to help advance Clover’s payments acceptance process here. We are listening and we use this feedback to prioritize our roadmap.


Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


1. Virtual Terminal: Provide all feedback on the Virtual Terminal in this category. How can we make this solution more useful for merchants?

2. Refunds/Exchanges: If you have any feedback on Clover’s refund or exchange functions please let us know here.

3. Recurring Payments: Share your thoughts on accepting recurring payments here. Tell us how we can improve.

4. Invoicing: Is there any functionality that can be added to our systems to enhance the invoicing feature? Put your ideas in this forum category.

5. Voids: How can we make voiding a transaction easier and simpler? Tell us your suggestions to improve this payment feature.

6. Invoicing: Share your thoughts on invoicing here. Tell us how we can improve.

7. Discounts: Ideas in the forum category should talk about the built-in Clover discounts feature which can be found in your dashboard. How can we make giving discounts easier and more effective?

8. Taxes: What functionality can be added or improved to make charging and managing taxes easier.

9. Tipping: How can we enhance Clover’s tipping options to benefit merchants, employees, and customers? Place all ideas related to tipping here.


Taking Payments

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463 results found

  1. Many gateways have ability to create a button or link to a payment page for customers. This is common with doctors offices and a bunch of other service providers. You click the button, and then redirect to a secure Clover hosted page that gives them the ability to pay an invoice.

    11 votes

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    4 comments  ·  Other Payments Suggestions  ·  Flag idea as inappropriate…  ·  Admin →
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  2. 11 votes

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    Planned  ·  0 comments  ·  Refunds/Exchanges  ·  Flag idea as inappropriate…  ·  Admin →
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  3. When exchanging or refunding an item it would be nice if the stock is enter back in the inventory

    11 votes

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    0 comments  ·  Refunds/Exchanges  ·  Flag idea as inappropriate…  ·  Admin →
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  4. Usually, we allow only one discount per order. Settings should allow owners to choose this option.

    11 votes

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    0 comments  ·  Discounts  ·  Flag idea as inappropriate…  ·  Admin →
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  5. Merchant was upset because the clover voids a transaction
    after it prints the receipt, he doesn't get notified about
    it and he is losing money. Called in because he was concern and worried about void
    transactions he has. He says clover does not warm him about
    this, he gets the receipt but them the transaction gets voided.

    11 votes

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    0 comments  ·  Voids  ·  Flag idea as inappropriate…  ·  Admin →
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  6. Hi, I'm returning/refunding a customer for a customer who does not have their receipt. I'm literally having to use a calculator underneath our clover terminals in order to tally the total refund for product price and tax. Why can't I issue a simple refund assigned to an item as if it were in the register. We are a retail establishment and are baffled as to why the return process is so limited and therefore, confusing to the merchant. Please allow for partial refunds as well. Thank you.

    11 votes

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    0 comments  ·  Refunds/Exchanges  ·  Flag idea as inappropriate…  ·  Admin →
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  7. Merchant has thousands of items and cannot scroll through the list to find items to exchange.

    Would like a search bar added or the ability to scan an item to find it

    11 votes

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    2 comments  ·  Refunds/Exchanges  ·  Flag idea as inappropriate…  ·  Admin →
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  8. Hello,
    Once the order is refund you can not reopen the order for payment. So can we have a function to copy closed or refunded orders to make it easier to processed these order so we do not need to manual recreate them.

    11 votes

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    0 comments  ·  Refunds/Exchanges  ·  Flag idea as inappropriate…  ·  Admin →
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  9. Merchant wants to be able to export the refund and be able to see the last 4 digits of the card just as when transactions are exported

    11 votes

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    0 comments  ·  Refunds/Exchanges  ·  Flag idea as inappropriate…  ·  Admin →
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  10. merchant should be able to specify COD, 15 days, 30 days, etc.

    10 votes

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    0 comments  ·  Invoicing  ·  Flag idea as inappropriate…  ·  Admin →
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  11. You used to be able to print two copies of the receipt (one for customer and one for merchant) as originals. Now the second receipt automatically says re-print. We like to keep a hard copy of all receipts. We would like first receipt to say "Customer copy" and the second to say "Merchant copy." We have the FLEX II's

    10 votes

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    1 comment  ·  Other Payments Suggestions  ·  Flag idea as inappropriate…  ·  Admin →
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  12. PLEASE!!! Please update software to be able to store cards on file through the clover itself as you have through the virtual terminal.

    10 votes

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    0 comments  ·  Virtual Terminal  ·  Flag idea as inappropriate…  ·  Admin →
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  13. My servers are having to take time out from their daily duties to prepare online orders as they come in. There should be an option for us, restaurants, to add a service charge percentage to each online order.

    10 votes

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    0 comments  ·  Other Payments Suggestions  ·  Flag idea as inappropriate…  ·  Admin →
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  14. Merchant would like the option to refund the difference or to charge the difference for an exchange.

    10 votes

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    0 comments  ·  Refunds/Exchanges  ·  Flag idea as inappropriate…  ·  Admin →
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  15. Merchant would like clover to have a reason code for refunds.

    10 votes

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    Started  ·  0 comments  ·  Refunds/Exchanges  ·  Flag idea as inappropriate…  ·  Admin →
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  16. May I suggest a few things.

    Allow for a merchant to denote an item scanned/rang in on the register screen as a *refund/exchange. If the total amount is negative, the "PAY" button is inactive, a "refund" button appears and then the CREDIT is issued back to the customer. An option on the item screen near discounts or something to denote it as a "refund/exchange" item is what would make most sense.

    Our issues right now include returns on BOGO 1/2 OFF sales, partial refunds, exchanging for other items with a different price and the inability to attach an item to…

    10 votes

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    0 comments  ·  Refunds/Exchanges  ·  Flag idea as inappropriate…  ·  Admin →
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  17. Refunding debit manually does not link to the order that was refunded. This can be financially impacting to merchants customers can potentially request additional refunds to the same order which will reflect. An option for cash refund should be listed on Debit transactions. Work around for manual refunds is to leave a note on the order to illustrate it was refunded.

    10 votes

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    0 comments  ·  Refunds/Exchanges  ·  Flag idea as inappropriate…  ·  Admin →
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  18. For cash discounting we need to increase all menu prices by 4% but then if someone pays with cash we need to implement a 3.846% discount to the entire order for everything to equal out.

    10 votes

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    0 comments  ·  Discounts  ·  Flag idea as inappropriate…  ·  Admin →
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  19. Merchant would like the pre-Auth process to be streamlined in the Register app to not have to swipe and then go back to the pre-auth again

    10 votes

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    0 comments  ·  Other Payments Suggestions  ·  Flag idea as inappropriate…  ·  Admin →
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  20. Create an employee permission to limit using multiple discounts on an order for an item or order

    10 votes

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    1 comment  ·  Discounts  ·  Flag idea as inappropriate…  ·  Admin →
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