694 results found
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Transaction number
Merchant would like transaction number to start at 00001 instead of 0000 or have option to set what number the transaction number starts with.
2 votes -
Void Check Entries
Please allow a way to void all types of entries including check payments. A check transaction was entered with an incorrect amount and there is no way for me to void, cancel, or refund it. This has caused my financial reports to be incorrect and is a major, major flaw. We must have a way to correct things on the back end.
2 votes -
Adding a custom invoice number for the invoicing feature
The ability to add a custom invoice number prior to sending it to the customer so payments made through invoicing could be exported the same way as anyother payment. The third party apps often do not function correctly. The virtual terminal is beautiful and invoicing could be too
2 votes -
Pausing payments
I need instead of a delete button a pause button where I can pause a payment in a recurring plan but then able to hit resume when I want. This is crucial!!
2 votes -
Ability for employees to remove Additional Charges
Merchant requested to limit the employees access to remove the Additional Charges from their current profile.
2 votes -
hosted checkout
We have created a "pay now" button for our website home page so clients that receive a statement in the mail can easily make a payment online.. That part seems to be working well.. My problem is I do not get any type of notification that a payment has bean made.. So when I try to balance my daily deposit I notice numbers not matching then the search is on.. It would just be really really nice to get an email when a payment is made online through the hosted check out
2 votes -
Draft invoices before sending them
Merchant would like to be able to draft an invoice before sending it.
2 votes -
Would like the option to disable the "manage" button that allows customers to change their card on file.
We would like the option to disable the "manage" button that allows customers to change their card on file.
2 votes -
Clover Go App - Payment Notes
Business Type: Automotive Service
Client stated when trying to enter notes for description of service(s), the field is very limited. There may be multiple services for a single customer and due to limited characters, multiple transactions are possible as he cannot key all notes on a payment notes, The ask is to increase the amount of characters allowed2 votes -
I'd like to see Clover's plugin with WooCommerce allow for the acceptance of E-checks.
I'd like to see Clover's plugin with WooCommerce allow for the acceptance of E-checks.
2 votes -
digital wallet
I would like clover online ordering to support payments from digital wallets, like apple and google pay.
2 votes -
Tax before discount
I have a business that uses manufacturer coupons to discount items. I need the ability to charge sales tax on the price before discounts.
Exp:
$100 item 9% sales tax $5 coupon.
Before coupon sales tax is $9.00. After coupon sales tax drops to $8.55. Because it is a manufacturer coupon we need to charge sales tax on $100 not $95
2 votes -
remove need for CVV when entering a card # in an order than was processed off line then declined. How would the merchant have the CVV ?
Allow bypass of the CVV when on a Clover Device. The fraud tools allow to verify CVV in the ECOMMERCE suite only if it is Entered! How is that fraud prevention but you have to enter the CVV on a Clover device for a transaction on an order? Merchants have transactions that fail when Clover device goes back on line after card # was entered in off line mode. The merchant doesn't have the CVV when they try to reprocess transaction a few days later on an existing order.
2 votes -
URGENT! Tips that are entered by the customer via the on-screen tip function should be able to be adjusted!
Restaurant managers should have the capability to adjust ANY tip that is received by customers - not just the ones that are left on a printed receipt. Customers make mistakes during the on-screen tipping option by adding an extra zero, selecting the wrong percentage, or accidentally hitting the "Skip" button, etc. Every other POS that I have ever worked with has this function and it is shocking and disappointing that Clover devices don't have this option.
2 votes -
Quicker Transation When Starting a New Transaction
Hello,
Is their a way we could remove the "Done" and "Thank you" page once a transaction is completed? For merchants that have quick serve restaurants it is very time consuming when they have a line of customers out the door to have to view these two screens before starting a new transaction.
2 votes -
Fraud Tools (Bypass CVV option w/o disabling)
Having the ability to optionally bypass CVV during transaction from VT.
VT Fraud Tools has the option to either enable/disable CVV Verification.
2 votes -
Show cardholder name in Tips
In the Tips program, it would be very helpful to also show the Cardholders Name or Last Name. Rather than having to look for the last 4 digits on the receipt and on the screen.
2 votesHello,
Thanks for your feedback. Would you mind elaborating on the problem you're running into by not having the Cardholder Name in this Tips report? Also, to confirm, are you referring to the Tips app on the Clover device, or on the Clover Web Dashboard?
Thanks,
Clover Product
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Please make it as required when making payment to add email-name and phone number
Any payment received requires Name, Email and or Phone number via clover go app, or URL, or QR code
2 votesHello,
Thanks for your feedback. For URL and QR code, merchants can make these fields required within "Account & Setup > Hosted Checkout Configuration".
Thank you,
Clover Product
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Fix virtual terminal customer name issue
When entering a charge in the virtual terminal, we enter the customer name but that name will not appear in the transaction report unless we set the customer up first and save all their info. This is time consuming. Since we already entered the name when charging, that name should appear in the report.
2 votes -
phil@harbourcitydonuts.com
Verification of duplicate transaction.
Please do away with this verification. It only confuses everyone and grinds service to a halt. What if the employee accidently presses the wrong button after the customer has left? It HAS happened. Why would there ever be a duplicate transaction? My Clover Flex doesn't make transactions and charge customer's cards on its own, does it?
Sometimes I have a customer that needs to pay on separate transactions but with the same card. How can two transactions for two different totals be a duplicate? First purchase is for $24 and the other is for $8 yet…
2 votesHello,
An enhancement to this Duplicate Payment Challenge will be available in a future release. In the future, the duplicate notification will only be presented if the same amount and card are used within a few seconds.
Thanks,
Clover Product
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