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Taking Payments

There are a lot of ways to take a payment. Provide your ideas to help advance Clover’s payments acceptance process here. We are listening and we use this feedback to prioritize our roadmap.


Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


1. Virtual Terminal: Provide all feedback on the Virtual Terminal in this category. How can we make this solution more useful for merchants?

2. Refunds/Exchanges: If you have any feedback on Clover’s refund or exchange functions please let us know here.

3. Recurring Payments: Share your thoughts on accepting recurring payments here. Tell us how we can improve.

4. Invoicing: Is there any functionality that can be added to our systems to enhance the invoicing feature? Put your ideas in this forum category.

5. Voids: How can we make voiding a transaction easier and simpler? Tell us your suggestions to improve this payment feature.

6. Invoicing: Share your thoughts on invoicing here. Tell us how we can improve.

7. Discounts: Ideas in the forum category should talk about the built-in Clover discounts feature which can be found in your dashboard. How can we make giving discounts easier and more effective?

8. Taxes: What functionality can be added or improved to make charging and managing taxes easier.

9. Tipping: How can we enhance Clover’s tipping options to benefit merchants, employees, and customers? Place all ideas related to tipping here.


Taking Payments

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694 results found

  1. You need to build a PAY IN / PAY OUT button directly into Clover - we shouldn't have to use another app to track pay in and outs. Pay ins and out are common practice and Clover should have a button for this.

    2 votes

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  2. Apply an option to check the balance of Cash Benefits in the EBT payment method

    2 votes

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  3. On the Station Pro, when the merchant copy of the receipt is printed for the customer to sign, it only shows the total of the bill. Previously the merchant copy of the receipt would be itemized to show the individual items that were order and the cost of each item. Is there anyway this can be brought back?

    2 votes

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  4. We are a church. We get checks in mail. We want to retrieve customer name in the virtual terminal, select the inventory item, select payment type, enter the amount and send receipt.

    2 votes

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  5. Today Restaurants aren't either QSR or Full Service. There are many that are both. In the Clover Station with Customer Facing Mini configuration in QSR Saas, you can "Skip and Print" a card payment receipt with a tip and signature line for the times payment is made at the table instead of the Mini at the counter. In these cases, the tip is edited from the amount indicated on the receipt by the customer. In essence a combination of both counter and table payment options on the same device. This feature is not available in the Clover Station Pro configuration…

    2 votes

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  6. Need to be able to store cards even when a customer does not have an email. The settings allow for us to not require the email field, but when trying to charge the first transaction, it won't allow us to proceed without an email

    2 votes

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  7. I would like to request a feature. When we do discounts, we offer a discount for veterans and police that covers the sales tax in our county (6.75%). I would like to request removing the whole number requirement and allowing us to put in a 6.75% discount for our front line heroes.

    2 votes

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    0 comments  ·  Discounts  ·  Admin →
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  8. Have the payment options per guest available. Discount, split pay, etc.
    * Once guest 1 checks out ability to add to other guest order.

    2 votes

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  9. Cards shoupld be groued by Credit or Debit Card. If they are debit, regardless of if it is Visa, Mastercard, etc. it should be grouped as Debit Cards. Credit Cards should be grouped by card type. The rates are different in some cases when it is ran as debit or credit.

    2 votes

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  10. Merchant would like some sort of note to add to virtual terminal payments outside of order note for HIPAA plans

    2 votes

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    Hello, 


    What additional information would the merchant be capturing in this HIPPA-specific note?


    Thank you, 

    Clover Product

  11. We often need to remove taxes but I want a verification pop up. This will make sure we are only removing taxes on orders that pertain and not accidentally removing them on an order that does not apply.

    2 votes

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    0 comments  ·  Taxes  ·  Admin →
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  12. 2 votes

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    0 comments  ·  Tipping  ·  Admin →
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  13. We would like for the virtual terminal on the dashboard to have the filter of a device on the reporting app for it to be able to have the name changed under devices

    2 votes

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  14. During a power failure or internet failure, we need the ability to force-post.

    I can get phone credit card authorizations by calling firstdata, however there is no way to force-post with this authorization number.

    This basic feature has been available on payment terminals since they were first introduced, as vendors were aware that communications and power are not 100% reliable.

    The process we used to use is as follows:

    1. Run the credit card through the imprinter and fill out slip.
    2. Call the data host and get a voice authorization for a specific amount, specific card# and expiry date.
    3. Acquire the…
    2 votes

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    Kevin Nathan responded

    Hello,

    Thank you for your suggestion, but this request does not align with our current priorities.

    Sounds like you may be describing deferred authorizations. Clover does offer this through Offline payments. 


    Best, 
    Clover Product

  15. instead of having to ask the caller for their card again the client would like to be able to edit they amount that was originally pre-authorized in the authorizations app

    2 votes

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  16. I had a situation where an employee gave a customer a correct amount cash refund but had trouble completing it on the Device due to getting busy and just forgot about it. She turned in the appropriate paperwork to me in my office. However, when i went to the transaction to refund it the option was not available to issue the refund.

    2 votes

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  17. When payment is partially paid, admins can be able to remove items that wasn't paid

    2 votes

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  18. 2 votes

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  19. In setup for clover mini that the tip entry location have a way to put tip in on tablet screen and on printed receipt.

    2 votes

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    0 comments  ·  Tipping  ·  Admin →
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  20. 2 votes

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