694 results found
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Searching Transactions by Name
In the transactions search bar, we should be able to enter a customer name or business name to find a transaction or multiple transactions within a specific date range. The current system does not allow for this specific search. Our firm was on the Payeezy platform, and it allowed us to search by name seamlessly.
7 votes -
Receipt
There is only 1 place to make a reference/Note with respect to the invoice being charged. That reference only appears in the "Note" field under Payment Details if the transactions details are pulled up. That is inefficient, plus it generates a 2+ page document, when all you need is that particular data element. The receipt feature generates a credit card receipt which does not include that reference. The receipts in Payeezy were better.
Additionally, when you finish a transaction it closes the screen up and the only way to access that "receipt" with the Note field is to go to…7 votes -
Note for item or service
It would be great to have a field that allows us to write a specific note toward a receipt.
We thought that a "Note for item or service" was a note that would be displayed on the receipt, so the customer knows what the receipt is about, however, it turned out to be an internal note.
We hope to have an external note section to put details regarding the payment on the receipt.
7 votes -
Get the reason for failed transactions on dashboard.
When a payment fails the merchants want to see why it failed with detail.
7 votes -
Provide carbon copy receipts for payments that are submitted from a payment link
Provide carbon copy receipts for payments that are submitted from a payment link
7 votes -
Internal Invoice Number needs to be required field when sending invoice.
When taking payment via Invoice, there needs to be a required field for our Invoice Number and Employee Name who sent the invoice. In accounting, we don't know what the payment was for in the reports or who originated the payment. All we have is a customer name and dollar amount. Your support suggested a third-party app which seems unnecessary for such a small thing. Invoice number is required for in person payments, why not for invoice payments.?
7 votes -
Tip suggestion printed on the bottom of the bill AND Cash Receipts
Print tip suggestion on the bottom of the bill BEFORE payment, AND print tip suggestion on the bottom of Cash Receipts.
Clover only prints tip suggestion for Credit Card payments.
7 votesHello,
This feature is under review.
Thanks,
Clover Product -
Have ability for custom fields for payment button
Currently it only asks for card and billing info. We have merchants needing the ability to have custom fields for their payment button. Examples could be: Invoice #, Account #, or a note.
7 votesHello,
This will be available in a future release.
Thanks,
Clover Product
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Service charges vs tips
Auto gratuities should be categorized as tips, not as service charges. For locations that pool tips this difference causes confusion when splitting the tips.
7 votes -
Online Order Tipping
Hello, it's vital that the new clover online ordering function that is replacing the Ordering.app has an option to add tips to an online order. My employees are getting frustrated they no longer receive tips and the customers what this feature as well. This is VITAL to keeping my workers happy. Ordering.app had this feature as default and we are losing that service. Please let me know ASAP. Again, super important.
7 votes -
Add/edit guest after partial payment
Need option to add/edit a guest after another guest has already paid. Aka partial payment on table in clover dining for guests. For example....table A has 4 "guests" Guest 1 pays leaving it as a "partial payment" guest 2,3,and 4 still need to pay. One of the remaining guests wants to add a round for the table. This is not am option. And would require to make a new order for this and swipe the card two times for their tab under table and additional items. This causes alot of people to not want to get more resulting in loss…
7 votes -
Pull back Check
Need to be able to pull back a check if the wrong card was used and the order reopens so new payment method could be used
7 votes -
Auto gratuity
Need to add auto gratuity on tickets over a certain amount
7 votes -
Tip Line & suggestion at Printed bill
Merchant would like to see the tip line and suggestions at the bill so he is able to have it on all receipts, for all form of payments accepted at the business.
7 votesWaiting for clarification.
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Allow for option to remove taxes from individual items not just the entire order.
We have tens of thousands of items in our inventory and it's tax free wknd. Some items don't apply for tax free so we need the capability to take taxes off of individual items so we don't have to do multiple transactions at the register. Need capability to take it off at the time of the sale. thank you.
7 votes -
URGENT - Add payment link to Text or emailed bill (just below QR code)
Please add a payment link to the "Print Bill" (just below the QR code) receipt that can be sent via text or email to the client, so upon receiving a copy of their bill, they can direct their device (without scanning) to the payment screen (as if they have scanned a QR code).
A QR code works only when the actual printer bill (paper) is delivered to the client. What happens when the printed bill is sent via email or text ?? the client will either need to print the receipt, so he can scan it, or use to devices…
7 votes -
Limit one discount per order
Currently, Clover allows to give multiple discount per order. The discount will keep adding up, which discount coupon usually limits 1 coupon per table or per order. This will prevent some employees making mistake or give more discount to customer.
7 votes -
Refunds without receipt issue
We have an issue when issuing a manual refund to a customer without a receipt, there's no way to attach a generic item or specific item to it. Why can't I scan an item or attach a item in the inventory to it? We're in retail and that would make sense. Reporting is very off because of this problem.
7 votes -
Add Alphabet to the Customer Pin entry point on the numbers
You have the alphabet under the number for the merchant pin area but no alphabet under the numbers for the customer Pin number. Please add, People have a word they use for a debit/credit pin password.
7 votesHello,
This will be available in a future release.
Thanks,
Clover Product -
Bigger declined credit card notification
when processing a credit or debit card have a bigger declined error message so employees will notice easier.
7 votesThis will be coming in an update to the payment flow user interface.
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