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Taking Payments

There are a lot of ways to take a payment. Provide your ideas to help advance Clover’s payments acceptance process here. We are listening and we use this feedback to prioritize our roadmap.


Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


1. Virtual Terminal: Provide all feedback on the Virtual Terminal in this category. How can we make this solution more useful for merchants?

2. Refunds/Exchanges: If you have any feedback on Clover’s refund or exchange functions please let us know here.

3. Recurring Payments: Share your thoughts on accepting recurring payments here. Tell us how we can improve.

4. Invoicing: Is there any functionality that can be added to our systems to enhance the invoicing feature? Put your ideas in this forum category.

5. Voids: How can we make voiding a transaction easier and simpler? Tell us your suggestions to improve this payment feature.

6. Invoicing: Share your thoughts on invoicing here. Tell us how we can improve.

7. Discounts: Ideas in the forum category should talk about the built-in Clover discounts feature which can be found in your dashboard. How can we make giving discounts easier and more effective?

8. Taxes: What functionality can be added or improved to make charging and managing taxes easier.

9. Tipping: How can we enhance Clover’s tipping options to benefit merchants, employees, and customers? Place all ideas related to tipping here.


Taking Payments

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694 results found

  1. Merchant stated that he processes cards manually, some of the cards processed are international. stated his older machine gave numerous prompts, card number, cvv, address, zip code, purchase code ect.

    stated he would like to be prompted for as much verification as possible in order to lower the cost of the transaction fee and avoid the possible risk of a charge back dispute

    7 votes

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    Planned  ·  Kevin Nathan responded

    Hello,

    This will be available in a future release. It will be part of our initiative to make AVS a common experience across card-present and card-not-present acceptance.

    Thanks, 
    Clover Product

  2. Merchant wanted the clover to ask for tips depending on the Order Type.

    7 votes

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    1 comment  ·  Tipping  ·  Admin →
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  3. Merchant needs the ability for a PIN debit transaction to allow for the addition of a tip or the ability to turn off PIN entry on the Station. Merchant has many online PIN debit card transactions which do not produce a tip line.

    7 votes

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    0 comments  ·  Tipping  ·  Admin →
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  4. Merchant has requested a functionality for House Accounts

    • Restaurants set up house account, where the customer agrees to pay the total amount due by the end of each month. The customer can then simply come in and eat lunch, while accruing charges to their house account and receiving an invoice at the end of the month
    6 votes

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  5. Hi,

    I see this issue was closed out previously with the “completed” tag which disables comments.

    EBT from NY state are 19 digits and unable to be processed manually keyed in.

    6 votes

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  6. Currently can only resend an invoice once. This is not enough for alot of people who aren't organized. Need the ability to resend more than one time.

    6 votes

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    0 comments  ·  Invoicing  ·  Admin →
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    Planned  ·  Kevin Nathan responded

    Hello,

    This will be available in a future release.

    Thanks, 
    Clover Product

  7. 6 votes

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    1 comment  ·  Invoicing  ·  Admin →
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  8. Currently it will show "Employee" ran the payment under the Transactions tab. It would be very helpful to know who sent that.

    6 votes

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  9. Many Market and convenient stores need negative amount for lotto payout.

    Many restaurant, Bars, night clubs, take deposits for big parties and want to account for a deposit and apply it to current order as a negative about.

    6 votes

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  10. We are trying to use Hosted Checkout so our clients have the ability to pay an invoice on-line at their convenience. The button on our website brings you to the "hosted checkout" which requires the user to in-put their name as well as their credit card info. HOWEVER, the name is not transmitted with the payment information. How are we to know who's paying us?????

    6 votes

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  11. On the Virtual Terminal, please allow created invoices to be tracked by Employee (We pay commissions on sales and its harder to track with out this feature).

    6 votes

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    0 comments  ·  Invoicing  ·  Admin →
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  12. For example, a restaurant has an order but wants to discount the food 15% but no the drinks. The only way to do it currently is going food item by food item and discount them and not the drinks!!

    6 votes

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    1 comment  ·  Discounts  ·  Admin →
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  13. You are not able to exchange when using this counter service software. only on register software can exchanges be made but not able to have modifiers.
    on counter we use modifiers but can not exchange only refund of refund item. why?

    6 votes

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  14. Native functionality to support the typical discounts retailers use, such as: (1) Buy One, Get One for x % off; (2) Bundled discounts; (3) Spend X discounts; (4) Quantity Discounts

    Retailers frequently offer promotional discounts to encourage upselling, promotion of new products, and to clear out old inventory. This is so common within the industry that Clover needs a much better solution to effectively serve retail merchants.

    Zaytech offers an app with some of this functionality, but it is buggy and doesn't work with variants

    6 votes

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    0 comments  ·  Discounts  ·  Admin →
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  15. Merchant would like to create recurring payments that are able to be processed on the same date that they are created.

    DON EICHMANN
    MID 517530470105651
    Phone 541-839-6200
    Merchant wants to be reached out for further enhancement request explanation.

    6 votes

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  16. we add a "band fee" to alcoholic beverages during band playing hours instead of charging a cover charge. basically a "reverse" happy hour. so during the times of 6pm to 10pm on a sat evening items in certain category's will automatically be charged a .50 fee.

    6 votes

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  17. Please integrate a method for Voiding Cash Transactions. Include a pop up window or screening process to ask user to verify Cash return/ balance if needed. At least incorporate it mid sale when transactions are split.
    There was an example when we paid half card and the other payment was missing. I then had to proceed with cash to make any other correction possible. I then had to return funds and cash. This affected our sales tracking system and manipulated margins (Transaction counted as a Return and affected margins)
    Another Suggestion is to keep Card transaction pending until the Sale…

    6 votes

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    0 comments  ·  Voids  ·  Admin →
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  18. Add a column to Tax Tab so that we can add a flat fee tax this would be helpful when the tavern owner is selling a 50 types beer for $5 tax included.
    on excel spreadsheet

    It really time consuming to add this on at a time on web dashboardName Tax Rate Default
    test 1 0.00% No
    Test 0.00% No
    Sales Tax 7.00% Yes
    Default Tax 0.00% No
    NOTAXAPPLIED 0.00% No

    6 votes

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    0 comments  ·  Taxes  ·  Admin →
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  19. We use Clover for our retail business and would like more flexibility with exchanges. Many times, the exchange is not for an exact priced item. The work a round is time cumbersome - Issue an in-store credit, because sometimes the item can't be refunded. Create a new sale for the exchange for items and then pay via a split transaction of in-store credit and regular payment.

    6 votes

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  20. Obviously you can combine and move guests at payout but that it time consuming and prone to error and confusion. If you know customers are paying separately when they sit you should be able to just create more than one tab at a table. The fact that you can't name guests is ridiculous and just creates more confusion.

    6 votes

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