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Management Functions

Welcome to the feedback forum for Clover Management Functions. Please share your ideas for how we can update our Clover management software to help merchants run their business simply and easily. Specifically, this forum should only include ideas surrounding built in management functions (feedback on business management apps should be included in the Apps/App Marketplace forum). We are listening and we use this feedback to prioritize our roadmap.


Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


1. Clover Dashboard Functionality: Share your thoughts on how the Clover Dashboard as a whole can function more effectively. 

2. Restaurant Menus and Clover Dining: Share your thoughts on all functions that specifically have to do with Clover Dining such as Clover’s built-in menu creation feature.

3. E-Commerce Management/Clover Online Ordering: Please include all your feedback and suggestions for enhancing Clovers e-commerce management software including Clover Online Ordering.

4. Inventory/Order Management: Please include all your feedback and suggestions for enhancing Clovers inventory management software.

5. Receipt Management: Provide ideas related to order receipts here including kitchen receipts, customer receipts and merchant copies. Tell us how Clover can enhance the processing of, information on, and appearance of various types of receipts.

6. Employee Management: Please include all your feedback and suggestions for enhancing Clovers employee management software. This includes permissions, viewing and editing employee roles, employee satisfaction, scheduling, owner access and more. If you have tipping suggestions, please include these ideas in the Tipping category of the Taking Payments forum.

7. Software Plans: Here you can provide feedback on Clover’s software plans. Please specify which plan your idea is featuring (Table Service Restaurants, Counter Service Restaurants, Register, Essentials, Payments).

8. Other Management Suggestions: Place your idea here if you have feedback that does not fit in any of the other forum categories.


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1020 results found

  1. Be able to change the layout on the printed receipt.

    Merchandise amount
    Subtotal
    State tax
    Total

    I need to be able to add an additional fee and make it clear to customers that they are not getting taxed on that fee

    Merchandise

    State tax
    Subtotal
    Additional fee
    Total

    1 vote

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  2. When adding modifiers it would be nice if all the same group modifiers would group together. Example would be half and half pizza. When selecting modifiers if you select right modifiers then left modifiers and a customer adds on another right modifier it goes under the left modifiers instead of up with the other right modifiers. When sending this to the printer it is harder for the pizza cook to keep track of what goes on which side.

    2 votes

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  3. Prompt Cashier for "A Name for the Order" while keeping order numbers.
    I like having order numbers to make sure the staff cook and make drinks in the order in which they were placed. But I also would like to have an option to require a prompt for "A name for the Order" without having to manually add an order note. Currently you can set the order number either to be automatic rolling numbers OR "manual" (where it prompts you to add a name or number) but there is no way to to select both.

    3 votes

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  4. When looking at the report sections on the dashboard it would be nice if you could sort revenue classes. I would like to see revenue classes be in the same order every single time, even if they didn't have sells for a given time period. This allows me to update quickbooks faster.

    2 votes

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  5. Under an inventory item, it would be helpful to see a 25%, 30%, 35%, 40% margins option near the cost and price lines. So staff can put in an item cost, and then just hit the percentage margin and have the price automatically calculated. Other POS systems have this capability. Saves time not having to pull out a margin calculator on our phone for every item.

    1 vote

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  6. Please allow edit employee to change the employee name. Best example is employee gets married. Deleting employee and entering again with new name is not a very good way of doing this.

    2 votes

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  7. Our business is a grooming salon and our receptionist cashes payments. Therefore the name of the receptionist is on the receipt, but not the groomer who the tip belongs too. There should be a way to assign a service provider to a ticket to account for tips and commission! This seems like a basic feature that any service business needs.

    1 vote

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  8. We have 2 revenue classes for our grooming salon. 1 is service and the other is retail, because we sell dog food, supplies, etc. For some reason, everything is automatically rung out as "retail" even though our service items were created with the "service" revenue class assigned. Why don't items automatically ring up as their assigned class? This seems to defeat the purpose of having it.

    1 vote

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  9. Cash Drawer Permission: If there's an order of $0.00, create a permissions for employees not being able to take it. Some merchants complain because there are cases where the employee adds a discount and leaves it on $0.00 and they cannot control the cash drawer movements with that.

    1 vote

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  10. Improve inventory page
    column size should be adjustable!

    1 vote

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  11. We would like the ability to hide specific categories. There are categories I would like available on pos but not online

    1 vote

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  12. It would be good to add flags to orders that have multiple available settings. Sure, Open and Closed are nice but that doesn't assist someone fulfilling orders keep up with the orders already picked up when all online orders come in paid in full and closed. A separate column for that flag would be good and to make the multiple options be configurable by the merchant would be nice. The ability to then filter based on this status is key. Also, the Orders Screen really would benefit from having a field for searching based on customer name, phone, or email…

    1 vote

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  13. We have a bar with 16 stations; 8 solos,3 minis, and 5 flex. We have a remote printer that fires cocktails to the bar. This is only on the flex devices that are used for table service. The problem is, if a table is opened on the flex, then a station is used to ring a drink, when the flex is used to ring another drink, the drink that was rang on the station(by a bartender, who then makes the drink)fires with the drink just rang on the flex. The service bartender makes both drinks, not knowing that one has…

    4 votes

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  14. Need the ability to 86 an item quickly in the middle of service. Any employee should be able to do it as the chef yells out "86 the empanadas!!!" this way, online customers wouldn't be able to order empanadas for the day, for example. The 86 should reset the following day or whenever an employee "un86 it" to make it available again.

    2 votes

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  15. Clover needs to allow business owners to reorder their menu item modifiers in a way that meets the needs of their staff and business. I thought Clover was going to be able to meet & exceed the previous systems I have used but unfortunately I am finding that this is not the case. Clover needs to up their game!

    1 vote

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  16. Device serial number needs to be displayed in wireless manager app market billing details so that users can tell which device/amount per device they are being billed for.

    1 vote

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  17. Phone number option at the register while billing

    2 votes

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  18. Inventory report to find items not in category or add a category column to the items export report

    2 votes

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  19. If a restaurant is using Clover Dining and takes a ToGo order through the non-table orders tab, the final disposition is "Fire All" or "Pay". However, if the order is placed through Register, the final disposition is "Save" or "Pay". Some restaurants find this confusing for servers. If a merchant is using Clover Dining, suggest the experience be the same no matter which app is used to place the order with the Clover Dining experience being the default.

    3 votes

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  20. The two outages have caused significant business impact. While outages cannot always be avoided, the most up to date information available should be communicated to all affected by the outage. On 3/11/23 we had an outage that has lasted five hours, yet status.clover.com reports there is "system degradation but all systems are operational". Systems are not operational, and there is very limited information on predicted time to restore system.

    There is no official social media communications except for a lot of clover businesses that are telling people to avoid clover.

    Bots are fairly easy to set up and post on…

    3 votes

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