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Restaurant

Welcome to the Clover Restaurant Forum.  You're here because you are a Clover Restaurant merchant and would like to submit ideas that you feel would enhance/improve Clover's current offerings in the Restaurant space. 

In order to submit your idea you'll need to give it a Title then select the Category that best matches your idea.  Below are brief descriptions of the Clover Restaurant Categories.



Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


1. Menu Management: Share your thoughts on all functions that specifically have to do with Clover Dining such as Clover’s built-in menu creation feature.

2. Orders: Ideas relating to the process of creating and managing Orders.

3. Items & Inventory: Please include all your feedback and suggestions for enhancing Clover’s inventory management software.

4. Online Ordering: Please include all your feedback and suggestions for enhancing Clover’s e-commerce management software including Clover Online Ordering.

5. Website: Ideas related to your Clover branded website.

6. Kitchen Management: Please include all your feedback and suggestions for enhancing Clovers kitchen management software. 

7. Employee Management: Please include all your feedback and suggestions for enhancing Clovers employee management software. This includes permissions, viewing and editing employee roles, employee satisfaction, scheduling, owner access and more. If you have tipping suggestions, please include these ideas in the Tipping category of the Taking Payments forum.

8. Clover Dining: Ideas related to table management and the Clover Dining experience.

9. Customer Engagement: Share your thoughts on Clover’s built-in software that allows businesses to manage customers including viewing/storing customer information.

10. Reporting & Analytics: Share your Ideas to improve or enhance Clover’s reporting functionality.


Restaurant

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173 results found

  1. Assign categories per employee code. This would allow categories and inventory items to be assigned and accessible based on their employee code. Currently all employees can see all categories and inventory items and run transactions from any category.

    1 vote

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     ·  0 comments  ·  Employees  ·  Admin →
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  2. When running Sales Overview reports there needs to be a way to choose multiple employees at once to export, so they are in one file and separated into different tabs. Currently I have to run individual reports for each employee then combine them into one Excel spreadsheet so they're on their own tabs.

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    0 comments  ·  Reporting  ·  Admin →
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  3. "Print Menu QR Code" just appeared in our register options dropdown today. We will not use that and would like to be able to remove it from the options.

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  4. Wall mounted Solo options for servers would have allowed us to gain 2 major accounts. They ended up going with xxx because they felt if Clover couldn't accommodate something as simple as a wall mounted server station, then what else are they missing.

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  5. Change item quantities during orders -Currently, for all devices except Clover Flex, we can use the QTY Quantity bar at the top of the screen. Please enable this feature on Clover Flex as well. Businesses want to use Flex to take orders at the table and entering the same item multiple times is inconvenient -not functional during a dinner rush.

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     ·  0 comments  ·  Orders  ·  Admin →
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  6. Merchants need the ability to make changes to one device that does not impact other devices on the same MID.

    This impacts a lot, so I am sure there are dozens (maybe hundreds) of other clover update requests that are encompassed in this

    Examples:
    - Retail, Clover mini has local city tax rate, but the Clover go for Travel shows can have their own city tax rate
    - Restaurant, Clover station signs on receipt, but the Clover flex does sign on screen

    PRO - Merchant would have more precise and dynamic control of their systems

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  7. Some clover kiosk user would like to be able to skip the self payment, and instruct customer to to payment counter. It will also be helpful if clover kiosk allow multiple payment tender, like "Cash" or "Pay at Counter"

    1 vote

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    0 comments  ·  Hardware  ·  Admin →
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    Started  ·  Anonymous responded

    Hi, we are working on supporting payment at the register for Kiosk orders, to support use cases like paying with cash.


    Thank you for your feedback


    Product at Clover

  8. Enable indication/notification from the KDS when the items sent to the kitchen are complete and ready for pickup by the server. This can be an indicate on the order itself and the ability to configure if a server should be notified via text or if a notification can be sent to the device that sent the order to the Kitchen.

    1 vote

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  9. I was at the clover summit last week and expressed this idea to xxxxx. He said this was the best forum to get it looked at.

    1. Auto gratuity currently doesn't show up on the end of day shifts report as part of the Cash sales - CC tips = owes house equation. This causes 2 of my merchants to do it manually, is there a way we can enter into the end of shift equation?
    2. About 10 of my full service merchants have servers that will take the order and therefore put their pin number in, (no matter…

    1 vote

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  10. Currently when increasing pricing for different menus it only increases the items and not the modifiers, please add that all pricing levels updates

    1 vote

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     ·  0 comments  ·  Menu  ·  Admin →
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  11. Hello,

    Currently, there is no ability to generate reports or search for transactions by applicable sales tax. For example, in my Finances>Taxes section, there are a number of sales that apparently have No Sales Tax (0%). We cannot identify which those are, we cannot search by sales tax, etc. It would make a lot more sense to have a Report that is broken down by sales tax.

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  12. I want the ability to have the Customer Information show up under the Orders Tab like it did once before. This is very important for when we want to see who we are delivering to without needing to always print the Order or Payment Receipt.

    1 vote

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     ·  0 comments  ·  Orders  ·  Admin →
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  13. should have an option that it doesn't print unless all opened orders are closed

    1 vote

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  14. we add additional charge as a "bottle fee" would like the ability to block employees from removing the fee, only a manager should be able to remove,

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  15. Is it possible on the order receipt to have Surcharge information available. With a sit-down restaurant without a handheld device, the order receipt is presented to the customer and then payment is taken. Having the transparency to have the surcharge amount on the receipt to show the total after the surcharge, so the order receipt presented to the customer and the payment receipt when surcharge applies alligns

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  16. 1 vote

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     ·  0 comments  ·  Website  ·  Admin →
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  17. Enable bulk upload of images on inventory items, instead of one image at a time. Could be very time consuming for Merchants that way.

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  18. There is a new update that autoprints when a transaction is declined. In the past in our busy environment we would leave the client with the processor to pay while helping other customers (high volume bar) and we could see that the transaction went thru from across the bar and acknowledge payment. It now prints even when the transaction is declined. Has caused us much grief and lost payments. It should be an option to turn this off especially because it was not a feature before.

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  19. There should be an option to change the length of time for a transaction to timeout. Hoping this is already in the works.

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  20. Allow me to customize card reader time out, current timeout period is too short for me.

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