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Retail

Welcome to the Clover Retail Forum.  You're here because you are a Clover Retail merchant and would like to submit ideas that you feel would enhance/improve Clover's current offerings in the Retail space. 

In order to submit your idea you'll need to give it a Title then select the Category that best matches your idea.  Below are brief descriptions of the Clover Retail Categories.



Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


Employees: Please include all your feedback and suggestions for enhancing Clovers employee management software. This includes permissions, viewing and editing employee roles, employee satisfaction, scheduling, owner access and more. If you have tipping suggestions, please include these ideas in the Tipping category of the Taking Payments forum.

Engagement: Share your thoughts on Clover’s built-in software that allows businesses to manage customers including viewing/storing customer information.
Clover GO: Clover GO is a mobile POS system designed for businesses that need to accept payments on the go.

Hardware: Ideas related to Clover hardware in the Restaurant space

Inventory: Please include all your feedback and suggestions for enhancing Clover’s inventory management software.

Invoice: Ideas related to Clover’s Invoicing feature.

Multi-LocationIdeas related to the functionality of Clover's Multi-Location product.

Orders: Ideas relating to the process of creating and managing Orders.

Reporting: Ideas relating to improving and enhancing Clover’s reporting.

Website: Ideas related to your Clover branded website.


Retail

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296 results found

  1. You should include multiple ways to view your inventory, such as a bar graph so we can quickly see how much we have of each product.

    3 votes

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  2. most of my menu items have 3 sizes/prices. To save room, I have the item listed, and clicking the item reveals the sizes and prices. This is fine. My issue, is that the item itself shows a price of $0.00. That's confusing and embarrassing. I suggest that if a price is set to $0.00, the price should not show at all. I have several items, so to save space and lots of customer scrolling to find their items they want, this system works best for our online menu. i don't want to have to triple the size of my online…

    2 votes

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  3. The Clover does not allow for more advanced searching capabilities such as plu for grocery stores which is crucial for business with large inventory and bulk inventory. When My merchant searches let's say 222 it comes up with all items that have 222 in them and the grocery store assistant has to scroll down forty plus options to get to the item. My merchant told me a 20 year old dos pos can do it so a 20th century pos should be able to do it at bare minimum. This is going to lose you business and needs to be…

    3 votes

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  4. Clover Online Ordering needs its own tip suggestion control. Currently, it follows the tip settings for in-store Station. Many businesses would like the ability to set different tip suggestions or even turn off tipping for pickup orders.

    1 vote

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    0 comments  ·  Website  ·  Admin →
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  5. After we process a payment, there should be an option to select a main email accounts to send the payment receipt. At the moment, we have to manually type in the email account each time we want to send the receipt to our email.

    This will save time and also reduce error by not needing to manually type in the email for most transactions.

    1 vote

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  6. Have an option in the inventory screen, when adding new items, to be able to print a barcode label from Easy Labels. This is essential when new items come in that don’t have barcodes on them. Also, be able to assign a barcode to an item that has no barcodes in the inventory screen.

    6 votes

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  7. As it stands, DAILY SALES figures are only accessible in REPORTING. Therefore, employees that balance registers have full access to company sales figures for the entire year and beyond. Access to yearly/monthly/weekly sales figures & sales reports should be limited to owners/senior management. Clover needs an END OF DAY icon. It should have a filter for ALL REGISTERS, REGISTER #1, REGISTER #2, etc without having the ability to see weekly, monthly, yearly figures. This needs to be addressed ASAP. Thank you for this forum to offer ideas.

    2 votes

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    Under Review  ·  0 comments  ·  Reporting  ·  Admin →
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  8. we need to be able to check in real time what the credit card fee is that we are being charged for each transaction. because your invoice system directs the payments to the bank without pausing for authorization we are now incurring fees on every invoice instantly on payment. BUT if the customer changes their mind in a few minutes or the next week we are unable to know what fees to charge them for making the return that quickly. 30 days is far too long to wait and not know what to charge the customer that is returning the…

    2 votes

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    Not at this time  ·  1 comment  ·  Invoice  ·  Admin →
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  9. A way to upload a file for tax rates would be beneficial for the VT merchants that have to manually choose tax rates based on where they are shipping goods. Right now each tax rate has to be manually uploaded if they do not have items.

    1 vote

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  10. Customer purchase history needs to be able to be transferred from one Clover sales channel to another. At this time there is no 3rd party app to assist with purchase history - only customer name. This is important for repeat business and for the merchant to engage on going with their customers.

    2 votes

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  11. Would be nice if it included everything when you export reports. Example the ship to address for sales tax use. At the moment we have to go back into the transaction to get the address and put it in manually.

    1 vote

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    Under Review  ·  0 comments  ·  Orders  ·  Admin →
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  12. I can delete one customer at a time, but I cannot delete all my customers and start fresh. Please add that option.

    3 votes

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  13. 1 vote

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  14. Include Discount Button(s) on Payment Screen (rather than having to choose it on order screen). Guests do not usually present discount cards until the payment process, so we find cashiers having to back out, click the discount pull-down, then choose a discount. Having up to 2 discounts and a third button that links to existing discount pop-up) would save time and effort.

    Having up to 3 discount buttons would be great!

    1 vote

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  15. Sometimes due to whatever reason, a few customer's online order will not get sent to the printer and Clover will send an email notification. It would be best if the order is attempted to be resent to the printer to prevent any misunderstanding or inconvenience. Not all merchants have access to their email to check for missing orders so just an email notification is not the best solution.

    3 votes

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    Under Review  ·  0 comments  ·  Orders  ·  Admin →
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  16. Please improve the template on your payment receipts. I have a wine shop, and we do a lot of volume discounts for our customers. Your current receipt template is confusing, as it just lists the total cost next to the item. For example, if a customer buys 12 bottles of a wine, the receipt just shows the total amount on the line item. For a sale like that, we offer a 20% standard discount, but again, your receipt just shows the total amount of the discount.

    What would make things easier is if you could format the receipt so it…

    2 votes

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    0 comments  ·  Hardware  ·  Admin →
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  17. I would like to zero out “on hand” quantities of ALL inventory in order to do a physical inventory of the store. This would allow us to see what items are still at zero after the inventory. We can then decide to delete items no longer carried at the store. We carry 2-3 thousand skus and dead inventory builds up. Maybe have a dead inventory or slow moving inventory report.

    5 votes

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  18. I have items that are buy 4 get one free or buy 4 and get $4 off. I would love for these discounts to be attached to this items so when I change the quantity it automatically applies

    2 votes

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  19. Being able to enter qty by fractions. For example, We sell Fabric by the yard but often people want it at 11/2 yards or 11/4 yards, ect. It would be great if inventory would track by fractions and also register would allow input of fractions when choosing qty. instead of only being able to chose whole numbers.

    5 votes

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  20. There was an option within an order that would take you directly to the customer's profile (marked by a blue box with a pencil inside of it, just below the employee's name that was taking the order). Can you please add that back in? I noticed it missing about 8 days ago. I thought it was a setting on my end, but it was due to a software update.

    1 vote

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