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Retail

Welcome to the Clover Retail Forum. You're here because you are a Clover Retail merchant and would like to submit ideas that you feel would enhance/improve Clover's current offerings in the Retail space.

In order to submit your idea you'll need to give it a Title then select the Category that best matches your idea. Below are brief descriptions of the Clover Retail Categories.



Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


Employees: Please include all your feedback and suggestions for enhancing Clovers employee management software. This includes permissions, viewing and editing employee roles, employee satisfaction, scheduling, owner access and more. If you have tipping suggestions, please include these ideas in the Tipping category of the Taking Payments forum.

Engagement: Share your thoughts on Clover’s built-in software that allows businesses to manage customers including viewing/storing customer information.

Clover GO: Clover GO is a mobile POS system designed for businesses that need to accept payments on the go.

Hardware: Ideas related to Clover hardware in the Restaurant space

Inventory: Please include all your feedback and suggestions for enhancing Clover’s inventory management software.

Invoice: Ideas related to Clover’s Invoicing feature.
Multi-Location: Ideas related to the functionality of Clover's Multi-Location product.

Orders: Ideas relating to the process of creating and managing Orders.

Reporting: Ideas relating to improving and enhancing Clover’s reporting.

Website: Ideas related to your Clover branded website.


Retail

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351 results found

  1. selling meat and needing to sell using variable weights, ground beef and other packages have a variable weight. need to be able to set weight range, example .5 to 2 pounds, customer choose # of packages and makes down payment and merchant picks product from pick list and edits actual weight and customer is then charged for remaining balance. example 10 packages could have a weight 0f 10.4 pounds because of uneven volume.

    1 vote

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    0 comments  ·  Website  ·  Admin →
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     ·  System responded

    Thank you for submitting your Idea to UserVoice.

  2. Can the product team consider adding the option to automatically print the Merchant Receipt on the device? Currently the option is only available for Customer Receipts.
    Can the product team allow the ability for a location with more than 1 device to print batch totals per device verses the Compact printing the total for all devices? Businesses need to know what is processed through each terminal and having to figure this out via reporting in the dashboard is difficult from a daily batch activity.

    1 vote

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    0 comments  ·  Hardware  ·  Admin →
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     ·  System responded

    Thank you for submitting your Idea to UserVoice.

  3. Please make the items on the Due shows the photos which makes it much much easier and faster to navigate the menu for the staff

    4 votes

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    Under Review  ·  0 comments  ·  Orders  ·  Admin →
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  4. The digital gift card feature is no longer showing up on the gift card app. This is a useful feature because we don't have to always use the physical gift cards.

    2 votes

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  5. Customers ---> Edit Customer or New Entry

    Please allow for copy/paste functionality for phone numbers.
    I have to copy/paste to the e-mail field to then type the information in the phone number field.

    2 votes

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  6. When the accounting sync is turned on, QBO receives a daily journal entry with sales, sales tax, tips/gratuity and the offset is cash/credit card payments. Clover needs to add a line item for Merchant Fees. The total bank deposit does not tie to the accounting sync because the merchant fees are not included. The bank deposit for the day is total credit card payments received less merchant fees. It would be great to see the merchant fees synced with QBO.

    5 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  7. Subject: Request for Assistance with Clover Open Order Print Report

    Hi Dev Team,

    I’d like to bring to your attention an issue I encountered while trying to generate the Clover open order print report. Although the filter functionality is available, there is no option to select a printer either on the POS system or the online portal.

    Could you please address this issue at your earliest convenience? It is essential to enable this option for all Clover open order print views. We need the ability to print these reports to verify details such as:

    Who opened the order
    The purpose…

    2 votes

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    Under Review  ·  0 comments  ·  Reporting  ·  Admin →
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  8. search orders by invoice number

    1 vote

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    Under Review  ·  0 comments  ·  Orders  ·  Admin →
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  9. I would like a way to price items including tax. My example is I charge $4.50 for an item "including tax". Our sales tax is 6%. If I set the price for 4.24 w/.25 tax, it comes to 4.49. If I set price for 4.25 w/.26, tax it comes to 4.51. Is there a way to do that or possibly in the future? Thanks!

    3 votes

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  10. PINdebit cutoff time for next-day funding is 6:30PM EST while credit is 9:30PM EST. If PINdebit transactions are ran too late for next-day funding, you should include that as a caveat on the batch report/email because as of now, PINdebit transactions are included with the rest of the batch and obviously it doesn't match the deposit because they are ran too late to fund next-day. This causes endless confusion for merchants who accept PINdebit. Please include the following: "These transactions were ran too late to fund next-day, and will be included in the next days deposit."

    1 vote

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    Under Review  ·  0 comments  ·  Reporting  ·  Admin →
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  11. Who in their right mind at Clover just made the NET greater than the TOTAL (gross total) on the reports? Net is BEFORE TAXES. In other words just the product!!! FIX the change you just made to your reports cause it WRONG!

    8 votes

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    0 comments  ·  Reporting  ·  Admin →
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  12. On the multi dash it would be nice to be able to export inventory out. If you can let Multi dashboard be like the regular dashboards I think that would be great. It would also be nice to create any report we want. Don't understand the submit thing on it.

    1 vote

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    0 comments  ·  Reporting  ·  Admin →
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     ·  System responded

    Thank you for submitting your Idea to UserVoice.

  13. Overrides For Managers: a chip card for the Station Duo or 2FA with a QR code for over rides. The Chip card could be inserted into the Mini. QRs of course would be scanned via managers phone, they confirm via code and the override is successful. This would totally eliminate the use of the managers pin and potential for other issues

    1 vote

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    0 comments  ·  Hardware  ·  Admin →
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    Thank you for submitting your Idea to UserVoice.

  14. There should be a way to import customers from a different POS system and be able to include their balance. We have may customers that have items on layaway, or money on their account - and there is no way to get that information into Clover.

    3 votes

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  15. Add a Variable Price Per Unit option to the Price Type drop down menu for each Item. When used, the cashier can input the price per pound for each item.

    1 vote

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  16. manual Refund must link to customer or we have to be able to do refund of any amounts to customer not just by item or total.

    9 votes

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    Under Review  ·  0 comments  ·  Orders  ·  Admin →
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  17. No Cash Option for EBT
    We would like a way to make it so the merchant can shut off the "cash" option for EBT/SNAP benefits when checking out a customer.

    4 votes

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    Not at this time  ·  2 comments  ·  Orders  ·  Admin →
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  18. Merchant is asking for a branded app that is developed or created by Clover that works with their online ordering and rewards.

    1 vote

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  19. There needs to be a report for failed recurring payments. How are we supposed to know if a payment has failed without a report?

    3 votes

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  20. I have three locations. If I enter a new item to my menu, I have to enter it three times. Much like the Menu addition to the item, or the Show on POS & Available sliders. Please make a slider on/off type switch that I can add the item to one, two, or all three locations on the initial entry of the new item.

    1 vote

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