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Retail

Welcome to the Clover Retail Forum. You're here because you are a Clover Retail merchant and would like to submit ideas that you feel would enhance/improve Clover's current offerings in the Retail space.

In order to submit your idea you'll need to give it a Title then select the Category that best matches your idea. Below are brief descriptions of the Clover Retail Categories.



Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


Employees: Please include all your feedback and suggestions for enhancing Clovers employee management software. This includes permissions, viewing and editing employee roles, employee satisfaction, scheduling, owner access and more. If you have tipping suggestions, please include these ideas in the Tipping category of the Taking Payments forum.

Engagement: Share your thoughts on Clover’s built-in software that allows businesses to manage customers including viewing/storing customer information.

Clover GO: Clover GO is a mobile POS system designed for businesses that need to accept payments on the go.

Hardware: Ideas related to Clover hardware in the Restaurant space

Inventory: Please include all your feedback and suggestions for enhancing Clover’s inventory management software.

Invoice: Ideas related to Clover’s Invoicing feature.
Multi-Location: Ideas related to the functionality of Clover's Multi-Location product.

Orders: Ideas relating to the process of creating and managing Orders.

Reporting: Ideas relating to improving and enhancing Clover’s reporting.

Website: Ideas related to your Clover branded website.


Retail

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417 results found

  1. Have a more efficient Start/End shift for employees. “Starting day count”

    11 votes

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    0 comments  ·  Employees  ·  Admin →
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  2. The digital gift card feature is no longer showing up on the gift card app. This is a useful feature because we don't have to always use the physical gift cards.

    4 votes

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  3. Currently, we aren't able to merge two open orders. Can this functionality please be implemented? TY!

    1 vote

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    0 comments  ·  Orders  ·  Admin →
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     ·  System responded

    Thank you for submitting your Idea to UserVoice.

  4. Merchant would like to be able to change order number by device with more than a prefix. Idea suggested would be to add an odd and even number option per device.

    3 votes

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    0 comments  ·  Orders  ·  Admin →
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     ·  System responded

    Thank you for submitting your Idea to UserVoice.

  5. Team, The new dashboard version removed adding inventory with decimal places. I buy and sell an item that is by weight and not in exact whole numbers. Please allow adding and removing inventory with decimal places.

    6 votes

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  6. I would like to preview the pos system via my computer so i can update the interface at home and don't have to wait until after business hours

    6 votes

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    Not at this time  ·  0 comments  ·  Other  ·  Admin →
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  7. Disable QR Code scanning. Vendors are beginning to Put QR codes and bar codes on their products. They put them in about the same place. If your employees are not careful they will scan the qr code. Comes employees go ahead and enter in something for the qr code into the inventory and put it as $0. Disable qr code scanning then we could prevent giving away our merchandise because of employee problems. They say you just need to train your employees better, but a simple fix like this would prevent it and eliminate the human error.

    2 votes

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    0 comments  ·  Orders  ·  Admin →
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     ·  System responded

    Thank you for submitting your Idea to UserVoice.

  8. I have not heard of this in circulation and would be a unique feature that most point of sales do not offer. Here is the functionality.

    When a a customer calls, the system identifies the phone number and matches it to an existing customer profile in the Clover Point of sale. If a match is found the profile is displayed on the clover device, allowing staff to view or edit details, or create new sale or order. If no profile exists, it prompts the creation of a new one using the caller's information/or just phone number.

    This would streamline customer…

    4 votes

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    Not at this time  ·  Retail responded

    Thank you for the suggestion, we may consider this improvement in the future.

  9. Have the ability to edit customer digital receipts (via text / email) to fit the business branding. The black header and blue print is rough on the eyes.

    Currently the only option is to edit the logo + Heading and Footer Heading.

    1 vote

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    Under Review  ·  0 comments  ·  Invoice  ·  Admin →
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  10. Being able to refund $0 transactions. We give out 1st-8th place medals and we use Clover to track the inventory on the 200,000+ medals we have. We use this data for Grant Reporting as well. Not being able to simply refund the transaction due to an error, greatly creates a manual task as the only option is to add manually add these back to inventory.

    5 votes

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    Deferred  ·  0 comments  ·  Orders  ·  Admin →
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  11. The invoice on the Clover Go needs to look and function as the invoice on the Dashboard.

    4 votes

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    Under Review  ·  0 comments  ·  Invoice  ·  Admin →
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  12. Currently if you put in an email address wrong, you have to edit the customer to correct the email and then you have to create a new invoice. You can not send an existing invoice to the corrected email.

    2 votes

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    Under Review  ·  0 comments  ·  Invoice  ·  Admin →
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  13. It would be nice to be able to have a single merchant account and be able to run multiple inventories.

    Example: Parks that have field day events.

    They'll have a device in their gift shop. A device in the ice-cream shop, a device at the ticket booth, and then a floater device.

    It would be nice for them to be able to take the floater device to whichever location is busy and only run through that inventory.

    Currently, you have to run separate MIDs and have to have an extra device for each MID.

    2 votes

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  14. We have found that the default receipt size on the portal is too large, resulting in it printing on 2 pages. In order to adjust this we change it manually using the "more settings" for the printer. I know things vary from one printer to the next but it would be nice to have the size fit to 1 (Letter) sized page or have it "Fit to Printable Area" by default.

    3 votes

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    0 comments  ·  Orders  ·  Admin →
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  15. When you are entering a new item and add the price, category, costs and inventory numbers the Revenue drop down does not save when you hit save. You have to go back into the item and redo it and hit save again and it will then work. That is so time consuming and would be great to get fixed!

    2 votes

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  16. Should be able to select check as a form of payment in addition to cash and charge. (I know it's not as common but some businesses do still take checks)

    1 vote

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    0 comments  ·  Orders  ·  Admin →
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     ·  System responded

    Thank you for submitting your Idea to UserVoice.

  17. We should be able to add tags to customers for integration with apps like Mailchimp, that way they only have to be updated in one location. For example, we have customers that receive a wholesale discount of 10% or 20%. When we send promotional emails, we like to include prices specific to the customer.

    1 vote

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     ·  System responded

    Thank you for submitting your Idea to UserVoice.

  18. We need to be able to select invoice as payment option on Clover Flex.

    1 vote

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    0 comments  ·  Invoice  ·  Admin →
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     ·  System responded

    Thank you for submitting your Idea to UserVoice.

  19. The Clover Duo version 2 is incompatible with usage at grocery stores with belted checkout lanes.

    If you picture the set up, as the cashier you have the workstation in front of you, and the customer facing device to your left. With a 1.5M cable, you cannot get to from where the register stand is to where the customer facing payment device on any belted checkout lane.

    With the Duo version 1 I found a work around, but the way the cabling is set up for the version 2, you cant jockey the cables around to make it work.

    As…

    4 votes

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    Under Review  ·  1 comment  ·  Hardware  ·  Admin →
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  20. In prior versions, you could see which customers had purchased specific items in the Item Sales report. For example, if there is a class that was purchased, and the instructor is ill, it would be really helpful to be able to look up who had purchased the class so the attendees could be notified. I cannot imagine why this feature was removed. Please add it back!

    1 vote

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    Under Review  ·  0 comments  ·  Reporting  ·  Admin →
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