Skip to content
← Clover UserVoice

Payments

There are a lot of ways to take a payment. Let us know your ideas to help advance Clover’s payments acceptance process here. We are listening and we use this feedback to prioritize our roadmap.


Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


Discounts: Ideas related to Clover’s Discount feature.

Recurring Payments: Ideas relating to Clover’s Recurring Payments feature.

Refund/Exchange: Ideas relating to Clover's Refund & Exchange functionality.

Taxes: Ideas related to configuring, charging and managing taxes.

Tipping: Ideas relating to tipping.

Virtual Terminal: Ideas related to Clover’s Virtual Terminal

Voids: Ideas related to Clover’s voiding functionality.


Payments

Categories

JUMP TO ANOTHER FORUM

(thinking…)

Submit all payment related Ideas here, regardless of the Merchant’s Restaurant, Retail or Services focus.

(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

141 results found

  1. Payment Link should not allow duplicate payments

    A customer of mine was able to process duplicate payments for a payment link I sent them. They payment link should not allow duplicate payments or should expire once the initial payment is processed. Otherwise, two people from the same office can pay multiple times without knowing.

    3 votes
    0 comments  ·  Virtual Terminal  ·  Admin →
    How important is this to you?

  2. Extend Void and Refund timeframes for PIN Debit

    Extend Void and Refund timeframes for PIN Debit cards. The current timeframe is 25 minutes for refund and 2-3 minutes for void. It is very frustrating when the choice to refund is cash or giftcard. We are a hospital and do not use those methods. It was also very frustrating that this information with the timeframes is not listed in any FAQ on the Clover site. There is no way to adjust this in the system and the answer that was given is that the system is built this way. It was not this way a year ago. This is…

    3 votes
    0 comments  ·  Voids  ·  Admin →
    How important is this to you?

  3. Pause Individual Card

    Currently you can "pause" an entire plan, but not an individuals card. We should be able to "pause" an individuals card within a plan instead of having to delete it and then re-enter it. A "resume" date feature would be great with this also.

    3 votes
    0 comments  ·  Recurring Payments  ·  Admin →
    How important is this to you?

  4. Allow user to change customer facing text on hosted checkout screen. For example change "Your Order" to "Your Donation"

    Allow user to change customer facing text on hosted checkout screen. For example change "Your Order" to "Your Donation"
    Currently you can only change the header and footer info.

    3 votes
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  5. Payment Options on Clover Kiosk

    Merchant would like to be able for customers to add discounts to their orders or promos from the Clover Kiosk Device. The merchant wanted to run discount for their soft open of new business and provide 20% discount to customer orders he can do it from the pos device but there's no option from the kiosk nor can they add promos.

    3 votes
    0 comments  ·  Discounts  ·  Admin →
    How important is this to you?
    Started  ·  Anonymous responded

    Hi, we are working on supporting discounts on the Kiosk through the happy hour app, which would unlock this use case. Thank you for your feedback!


    Product at Clover

  6. refund

    Debit Refunds should be able to return back to card not cash. Due to inability to refund back to card on debit transactions merchants have to resort to manual refunds and Clover Station Duo doesn't have ability to manual enter card info.

    3 votes
    0 comments  ·  Refund/Exchange  ·  Admin →
    How important is this to you?

  7. More Refund Flexibility

    Need store credit option for item returns that do not qualify for a refund.

    3 votes
    0 comments  ·  Refund/Exchange  ·  Admin →
    How important is this to you?

  8. Tip after payment

    My staff and customers are very upset there is not an option to select a tip after the payment option. I have called support and researched it and from your website there seems to be a way to code into the "tipmode" for ONSCREENAFTER_PAYMENT but no one has been able to tell me how to do it. I think it needs to be done on the backend from the dev team. Is there anyway we can make this a possibility? Thank you.

    3 votes
    Not at this time  ·  0 comments  ·  Tipping  ·  Admin →
    How important is this to you?

  9. Reoccurring Pay - Billing Frequencies

    The merchant has clients that bill at different time periods and which requires the creation of multiple payment plans, the client suggested a single QR functionality that would notify the merchant of upcoming payments

    3 votes
    0 comments  ·  Recurring Payments  ·  Admin →
    How important is this to you?

  10. Custom fields - Hosted Payments Page Enhancements

    Is there an update on adding custom fields to the HPP? The support site indicated this enhancement would be coming Q3/Q4 2024, so just checking on the status. At a minimum, the ability to add an "invoice number" field (like what's on the VT) would allow more flexibility for many merchants. Thank you!

    2 votes
    0 comments  ·  Virtual Terminal  ·  Admin →
    How important is this to you?
    Submitted  ·  System responded

    Thank you for submitting your Idea to UserVoice.

  11. Buy 2 get $x off

    Is there a way to set up Clover POS so that when 2 items are scanned, a discount amount automatically get applied to the order?

    Example: Red Bull is running a Promo, a single can of 8.4oz red bull sells for $2.99. If customer buys 2 cans of either of the same kind or different flavor, they would get $1 off; 2 for $5.

    I know that Clover can offer customer discount where it can be applied at the register, but I don't want my employees to abuse this, and used it on something else that's not Red Bull. If…

    2 votes
    0 comments  ·  Discounts  ·  Admin →
    How important is this to you?
    Submitted  ·  System responded

    Thank you for submitting your Idea to UserVoice.

  12. Assign Cash Drawer to Specific User

    For accountability purposes, all other POS systems allow you to assign the cash drawer to yourself when you start your shift so that it will only open for your login. Others can still use the terminal for transactions, but if they hit cash as a payment method the drawer will not open for them, ensuring no one else has access to your assign cash bank. At the end of your shift, you unassign the drawer from your login so whoever is coming on after you can put their bank in the drawer and do the same. This is a basic…

    2 votes
    0 comments  ·  Other  ·  Admin →
    How important is this to you?
    Submitted  ·  System responded

    Thank you for submitting your Idea to UserVoice.

  13. Separate Customer Profiles w/ Shared Phone, Email and CC info.

    We need the ability to create separate customer profiles, even if they share the same phone number, email and/or CC info. Currently, when we create a new profile in the 'Customers' app and process a sale, adding the same phone number or credit card to another profile causes the system to merge the profiles. This overwrites data and links them as the same profile, depending on which one is edited and saved. We need the profiles with shared phone or card info, etc. to remain distinct and not merge automatically.

    *Currently using the Payments service plan.

    2 votes
    0 comments  ·  Other  ·  Admin →
    How important is this to you?
    Submitted  ·  System responded

    Thank you for submitting your Idea to UserVoice.

  14. Invoices

    When searching for invoices, whether in the online dashboard or on the Clover Go app, the selected invoice only gives the sent/due dates, customer name/email, and the subtotal. We need to be able to search for and see what was invoiced. This reporting feature is woefully vague. The only way to see what was invoiced is once it has been paid for which does no good for invoices that are still pending.

    2 votes
    0 comments  ·  Other  ·  Admin →
    How important is this to you?
    Submitted  ·  System responded

    Thank you for submitting your Idea to UserVoice.

  15. Taxes at Healthcare/ Payment plan

    Enable taxes on Healthcare/ Payments plan

    2 votes
    0 comments  ·  Taxes  ·  Admin →
    How important is this to you?

  16. Add a link in a recurring invoice for the recipient to pay manually when the card on file does not process automictically

    Add a link in a recurring invoice for the recipient to pay manually when the card on file does not process.
    Currently if the card attached does not process, a new invoice has to be created. That is an unnecessary step.

    2 votes
    0 comments  ·  Recurring Payments  ·  Admin →
    How important is this to you?

  17. payment links

    I am looking for the option to allow customer to pay with checking/savings account in addition to credit/debit card via a payment link.

    2 votes
    0 comments  ·  Virtual Terminal  ·  Admin →
    How important is this to you?

  18. Allow Cash as a tender type on Virtual Terminal

    Merchant wants to be able to select cash as a tender type on Virtual Terminal. Currently VT only allows card or check which makes sending receipts to customers impossible when they pay cash.

    2 votes
    0 comments  ·  Virtual Terminal  ·  Admin →
    How important is this to you?

  19. Allow for remove taking payments through virtual terminal.

    Allow for you to remove access to take payments on Virtual Terminal or separate out the invoicing section. This will make the system more PCI Compliant in relation to invoicing where you aren't enter credit card information on your keyboard.

    2 votes
    0 comments  ·  Virtual Terminal  ·  Admin →
    How important is this to you?

  20. interac surcharge

    I recently changed from a 3rd party app in Clover to Clover's built-in surcharge functionality for interac and credit transactions. The credit portion works perfectly, the surcharge is always charged on credit transitions (tap or not). HOWEVER, your interac functionality is faulty! It will not charge the surcharge on tap transactions, it only charges on transactions where the customer inserts their card. This is a bug in my mind! Why would we not want surcharge applied to all interac transactions? The 3rd party app did so, so it's not a interac rule. It's clearly a bug in your software. Please…

    2 votes
    0 comments  ·  Other  ·  Admin →
    How important is this to you?
2 4 5 6 7 8
  • Don't see your idea?