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Payments

There are a lot of ways to take a payment. Let us know your ideas to help advance Clover’s payments acceptance process here. We are listening and we use this feedback to prioritize our roadmap.


Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


Discounts: Ideas related to Clover’s Discount feature.

Recurring Payments: Ideas relating to Clover’s Recurring Payments feature.

Refund/Exchange: Ideas relating to Clover's Refund & Exchange functionality.

Taxes: Ideas related to configuring, charging and managing taxes.

Tipping: Ideas relating to tipping.

Virtual Terminal: Ideas related to Clover’s Virtual Terminal

Voids: Ideas related to Clover’s voiding functionality.


Payments

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248 results found

  1. Add a link in a recurring invoice for the recipient to pay manually when the card on file does not process.
    Currently if the card attached does not process, a new invoice has to be created. That is an unnecessary step.

    3 votes

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  2. Extend Void and Refund timeframes for PIN Debit cards. The current timeframe is 25 minutes for refund and 2-3 minutes for void. It is very frustrating when the choice to refund is cash or giftcard. We are a hospital and do not use those methods. It was also very frustrating that this information with the timeframes is not listed in any FAQ on the Clover site. There is no way to adjust this in the system and the answer that was given is that the system is built this way. It was not this way a year ago. This is…

    3 votes

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    Not at this time  ·  0 comments  ·  Voids  ·  Admin →
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  3. Please allow keyed refunds in the clover dashboard virtual terminal. If the original sale is not allowing a refund, then I have to get the whole card number and key in the refund, however, I can't do that in the Clover virtual terminal. In the Vterm, the options are "Take payment" "Pre-authorization" "Invoice" "Card verification" "Recurring payment." Please add "issue refund" to these options.

    3 votes

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  4. You should be able to see the number of recurring payment transactions and the total prior to the charges being made on recurring payments. I have called them every months and yet nothing changes .

    3 votes

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  5. Would like for the tips to be added to whichever employee starts the order regardless of which employee closes it out. Recently I noticed some of my employees orders tips were going to a different employee when closed out.

    3 votes

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    Under Review  ·  0 comments  ·  Tipping  ·  Admin →
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  6. Merchant would like to be able for customers to add discounts to their orders or promos from the Clover Kiosk Device. The merchant wanted to run discount for their soft open of new business and provide 20% discount to customer orders he can do it from the pos device but there's no option from the kiosk nor can they add promos.

    3 votes

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    Under Review  ·  0 comments  ·  Discounts  ·  Admin →
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  7. Former First Data user here. Can you charge the reoccurring early mornings and not sporadic at multiple times during the day? Would love for it to happen around 2-4am that way its already done when the business opens. Currently they start at 8-9am and end 9pm

    3 votes

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  8. Allow Tap to Pay option in Clover Go to be enabled by the employees and not just the account owner. Clover account owners may not always use an iPhone and to restrict enabling this option to just the owner can restrict employees from using the Tap to Pay feature.

    3 votes

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    Under Review  ·  1 comment  ·  Other  ·  Admin →
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  9. On the Sale App, when a transaction is being manually keyed, can a pop up that says "If the card is not present this transaction should be processed using the Phone Sale App?

    3 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  10. I would like to be able to accept payments from both iphone and android when using QR codes. It is very odd to have to inform the customers that if they want to use this convenient feature it is limited to only one type of smartphone. We are in a Lake Tahoe and we see a ton of tourists. Having to explain this is very redundant and sometimes very challenging when not everyone speaks English. Please update!! Thank you

    3 votes

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  11. Need store credit option for item returns that do not qualify for a refund.

    3 votes

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  12. The merchant has clients that bill at different time periods and which requires the creation of multiple payment plans, the client suggested a single QR functionality that would notify the merchant of upcoming payments

    3 votes

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  13. Please have an itemized invoice feature available where merchants can select items from their inventory and list it out on their invoice. Currently, they need to manually type out the list of items they are selling in the Notes section.

    2 votes

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    Started  ·  0 comments  ·  Virtual Terminal  ·  Admin →
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  14. Need to see transaction detail reporting at multi location level. Sales Activity> transactions- and combine all types/ refunds voids. instead of going to all Loction an running daily

    2 votes

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    0 comments  ·  Other  ·  Admin →
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  15. We would like to include photos or documents that would be sent with an Invoice as an attachment on the email. There should be a section to upload an Attachment file from a link or to browse our computer for the wanted file(s).

    I see this done frequently with Quickbooks and other processing companies.

    2 votes

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  16. The Hosted Payment Page needs to give the merchant the ability to add one or more customizable fields for the customer to input information into. For example, we have merchants who need to collect invoice numbers to match payments to the correct sale.

    2 votes

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    Planned  ·  0 comments  ·  Virtual Terminal  ·  Admin →
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  17. Please go back to listing Customers on the Station duo Alphabetically or atleast give options to do so. Also, go back to the previous version where you could see the amount of cash back to give to customers before printing a receipt or not. The new updated versions is not user friendly.

    2 votes

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    0 comments  ·  Other  ·  Admin →
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     ·  System responded

    Thank you for submitting your Idea to UserVoice.

  18. I have two devices on my account. However, when I work a festival in another town, I'd like to keep my menu the same, but apply the correct sales tax for the location that I'm selling my products. Right now when I go off site to a different town, and I put in the new sales tax, but I have click on the Default Check box for it to apply to my device. The main problem, is that once I do this, it changes the taxes to my other devices so the sales tax is incorrect at my home location.…

    2 votes

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    0 comments  ·  Taxes  ·  Admin →
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     ·  System responded

    Thank you for submitting your Idea to UserVoice.

  19. Delete Invoices

    2 votes

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    0 comments  ·  Voids  ·  Admin →
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  20. Can you add an option to set a minimum amount that can be charged for a payment with credit or debit card. This is good to stop payments of under $1 if someone mistakenly forgets to add the .00.

    2 votes

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    0 comments  ·  Other  ·  Admin →
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