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Payments

There are a lot of ways to take a payment. Let us know your ideas to help advance Clover’s payments acceptance process here. We are listening and we use this feedback to prioritize our roadmap.


Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


Discounts: Ideas related to Clover’s Discount feature.

Recurring Payments: Ideas relating to Clover’s Recurring Payments feature.

Refunds/Exchanges: Ideas relating to Clover's Refund & Exchange functionality.

Taxes: Ideas related to configuring, charging and managing taxes.

Tipping: Ideas relating to tipping.

Virtual Terminal: Ideas related to Clover’s Virtual Terminal

Voids: Ideas related to Clover’s voiding functionality.


Payments

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318 results found

  1. Our payment receipts suddenly started printing "You Saved $0" at the bottom and there is not feature to turn it off. We do not use cash discount and do not want this on the receipt. Please roll back the update or add a feature to remove this from receipts.

    4 votes

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    1 comment  ·  Other  ·  Admin →
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  2. On the Virtual Terminal, within the Clover Dashboard, you can choose to have a carbon copy emailed to the primary "owner" email address. I think it would be useful to be able to choose an email address where carbon copy receipts are sent to. For example, a business would like the carbon copy email to Accounts Receivable. The owners of businesses don't always track every transaction!

    4 votes

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     ·  System responded

    Thank you for submitting your Idea to UserVoice.

  3. There needs to be a setting to allow the retailer to choose whether a % discount will round up or down. As with most retailers, our prices end with .99. Currently, when we apply a 50% discount to an item that costs $4.99, the customer is charged $2.49. If we had the option to round the discount, the customer would be charged $2.50. This may not seem like much, but over the course of a day like today. where we have already applied 332 discounts, the cost adds up. $3.32 per day for a year is over $1,000.00 in lost…

    4 votes

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    Deferred  ·  0 comments  ·  Discounts  ·  Admin →
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  4. I would like provide customers with the ability to add a tip on an invoice that is sent to them through email. Currently it allows me to add an order and tip amount. I don't think tips should be forced on anyone in any way and should be totally up to the customer for feeling services exceeded their expectations. Can you please make it so the customer has an option when completing payment on their invoice to add a tip to the total, so that they don't feel pressured and have the option to do so? Thanks and appreciate your…

    4 votes

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    Under Review  ·  0 comments  ·  Tipping  ·  Admin →
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  5. We need the ability to offer discounts online. Currently, discounts can only be applied directly on the POS by our employees. We would like the option to make discounts live on the online menu.

    4 votes

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    Under Review  ·  0 comments  ·  Discounts  ·  Admin →
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  6. Merchant is looking for the option to print a receipt when processing a payment on the Clover VT. Right now, the VT only offers the option to email the receipt or skip it altogether. Additionally, adding the ability to add other email addresses to receive a carbon copy, rather than just the owner’s email in the Clover dashboard.

    4 votes

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  7. Allow the ability to void a cash transaction. Currently, it can only be refunded. The transaction was accidental and therefore, no cash was exchanged so we cannot refund it.

    4 votes

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    Under Review  ·  0 comments  ·  Voids  ·  Admin →
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  8. You should be able to see the number of recurring payment transactions and the total prior to the charges being made on recurring payments. I have called them every months and yet nothing changes .

    4 votes

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  9. Would like for the tips to be added to whichever employee starts the order regardless of which employee closes it out. Recently I noticed some of my employees orders tips were going to a different employee when closed out.

    4 votes

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    Under Review  ·  0 comments  ·  Tipping  ·  Admin →
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  10. On the dashboard, in account and setup, under Payment links, it isn't possible for a merchant to add taxes to a payment link, button, or QR code payment. A merchant with the Essential plan, integrated to Quickbooks, cannot sync taxes to quickbooks with payment links. Also, there is no detail about what the customer in buying under payment link. The ''Basic information name'' doesn't show anywhere in the payment link.

    4 votes

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    Planned  ·  0 comments  ·  Taxes  ·  Admin →
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  11. Get rid of the Thanks for Visiting Screen, after a transaction is approved. Or at least make it customizable or optional.

    4 votes

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    Deferred  ·  0 comments  ·  Other  ·  Admin →
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  12. Debit Refunds should be able to return back to card not cash. Due to inability to refund back to card on debit transactions merchants have to resort to manual refunds and Clover Station Duo doesn't have ability to manual enter card info.

    4 votes

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  13. Former First Data user here. Can you charge the reoccurring early mornings and not sporadic at multiple times during the day? Would love for it to happen around 2-4am that way its already done when the business opens. Currently they start at 8-9am and end 9pm

    4 votes

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  14. Need store credit option for item returns that do not qualify for a refund.

    4 votes

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  15. When a merchant sends out an invoice and someone either walks in and pays by card in person or provides a check/cash, there is not a way to indicate the invoice was paid by another means. The only option in Clover is to Void the invoice, which messes up the record keeping for the business.

    3 votes

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  16. My customer would like the ability to customize the payment page for each payment link they have created. They are looking to accept donations, but also sell tickets through the Clover Payment Links, and wanted to have different Custom Fields and/or footer text on each of the payment pages.

    3 votes

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    0 comments  ·  Other  ·  Admin →
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  17. We’d love to see a Clover Managed surcharge solution, where the Merchant only see’s the original charge and Clover manages paying out all of the fees with the 3%. With this the merchant would not see the withdrawal at the end of the month for all of the fees.

    3 votes

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    Not at this time  ·  0 comments  ·  Other  ·  Admin →
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  18. Add permissions to gratuity. Employees have ability to add/ remove gratuity. There is no permission at the moment to request a manager code when adding/ removing gratuity.

    3 votes

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    0 comments  ·  Tipping  ·  Admin →
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  19. Need to see transaction detail reporting at multi location level. Sales Activity> transactions- and combine all types/ refunds voids. instead of going to all Loction an running daily

    3 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  20. I often need to send second or even third reminder before invoices are paid. It would be so helpful if multiple reminders could be sent instead of having to create a whole new invoice for a second reminder...or more.

    3 votes

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    Planned  ·  0 comments  ·  Other  ·  Admin →
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