289 results found
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disable onboard scanner
I have the external scanner hooked up to my clover mini. I need the ability to shut off the onboard scanner. It is an awkard customer experience to have the little scanner window pop up when there is an external scanner.
1 vote -
Update to my "clover rewards not working" issue
Full disclosure regarding my "clover rewards not working" complaint write up:
My previous write up was extremely critical and I want to now speak of a much better customer service experience.
Today, tech customer service rep, Rodney, helped me to see that my rewards program is working as intended by reviewing my dashboard. My issue was not the rewards program.
The problem we still have, however, is our orders app on our clover duo is not working correctly when our customers "check in" with their phone number. When we complete the sale, the customer's name and their sales history from…1 vote -
Add contactless capability to the Solo!!
Add Contactless capability to the Solo
1 vote -
Cash drawer needs to open when needed without having to enter an amount and reason. We make change about every five to ten minutes.
You used to be able to set it up to do this. I guess new version does not have this feature. Need to add this feature as We sometimes open to cash drawer to make change ever five to ten minutes.
1 vote -
Clover Go Tap to Pay
Allow Tap to Pay option in Clover Go to be enabled by the employees and not just the account owner. Clover account owners may not always use an iPhone and to restrict enabling this option to just the owner can restrict employees from using the Tap to Pay feature.
1 voteThis is a limitation by Apple that the account has to be set up through the user phone and credentials. If this changes we will look to incorporate on Clover Go.
Thank you
Clover Communications
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KDS-sleep mode
KDS Merchant request-can we turn off the sleep mode. If the KDS goes to sleep they may miss an order popping up.
1 vote -
Fix Clover Mini Gen3 Printing Sound to be smoother and not choppy.
I have a Clover mini Gen2. I upgraded to a Gen3. Now the new Gen3 printer receipt sounds really choppy and seems a little bit slower. I have both machines side by side doing a test print. I even share the sound to the Tech Support Assistant who is online speaker phone to hear both of them do a test print.
The new Clover Mini Gen3 printing is not smooth like the old mini GEN2. The sound is choppy and louder and does NOT print smoothly when it comes out of the thermal printer. Is it really supposed to sound…
1 voteCindy
Are you still experiencing noise on the printing on your device? This does not sound right and we would like to troubleshoot again.
Thank you
Clover Communications
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Turn Guest Screen
Guest screen should have equipment to be able to pivot / spin so that the customers aren't able to view what the counter is ringing in (for example, when another guest's tab is open).
This wouldn't be necessary if we could instead choose when the guest can view the screen. For example, only view once business hit's "Pay"1 voteThe Clover Station Duo gives you 2 screens. One for the merchant and one for the customer. The customer is able to see what they are buying and pay for it without the merchant needing to turn a screen at all.
Thank you
Clover Communications
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add images to the items / investory
we have clover and we have a spa bsuiness that sells retail creams, and besuty products. we need to add an image and a anrea for a brief discription so it can dispaly onthe terminal and and as the client can see it on the screen. this is will be helpful
1 vote -
Interface update problem
The new interface on our flex 2 is nice and clean. But, with the new interface clients often push "done" and we have to go back through the menus to print our receipt.
The "done" button is too inviting. Would like "done" to not be highlighted and instead say "return to clerk" or something similar with highlighting. The done or print buttons should stay available.
Receipts are easy to retrieve but still additional work.1 vote -
Inventory Migration via Multi Dashboard
Would be good to have Inventory Migration via Multi Dashboard.
Sometimes exporting & importing the inventory file can take hours of work if there are duplicate items which cannot be imported. I have spend 10-15 hours on large inventory files exported from clover to try to get them to import into clover.
Seems like you should be able to migrate the inventory file if the 2 accounts are connected. Or have a tierII backend process for this.1 vote -
Listing scanned items to the Left of the Clover Duo Mini and the customers total on the Right of the Clover Duo Mini
Many customers are complaining that their items that are scanned should be listed to the left of the customer facing Clover Duo Mini screen and their Total should show on the Right of the screen.
Currently the items are on the right and the total is on left and our customers are complaining because it confuses them with the total and tax at the bottom right then a different total about to the left.
Please help!
1 vote -
Station ask for factory reset PIN above login key pad
I have a incident where a station 2018 display, in red text, requests to enter factory reset PIN above the keypad. Why does this happen?
1 vote -
Flex paired with a Station/Station Duo-QSR
Being able to choose the station printer as an order printer when taking orders from a Flex via the QSR platform.
1 vote -
Multiple EINs
Situation: Owner has multiple EINs and needs a POS for transactions. For example, a POS is needed for an LLC and a non-profit by the same owner.
Problem: With Clover devices, it is not possible to switch from one EIN to another on a device. Owner much purchase new devices for each EIN. Needless to say, this can become very costly or cost prohibitive if several devices are needed.
Proposed Solution: Allow for multiple logins on devices and secure the devices by only accepting registered EINs
1 vote -
Feed Button on Printer
Add feed button to printer, its a standard feature of almost all receipt printers.
1 vote -
have a clear ordering process for failed power supplies
Please explain to clover support that just because they don't see a power supply listed as equipment, if the power supply fails on new equipment let them send out a new power supply or starter kit.
just had a solo and it's power supply fail. They sent a new solo but not power supply. Their response was they don't see power supply listed as equipment they can swap out. This is like who's on first..
1 vote -
Shorter Receipts
Customer payment receipts on the Flex 3 are way too long. Would like to see the option to have them shorter so we are not using so much paper
1 vote -
Disable tender type by device
Customers have figured out that they can back out of a card transaction and select cash so are stealing product when they hand back the device and server believes the order is paid. Therefore, we'd like to be able to disable tender types (specifically cash) from the device.
1 vote -
Default Keys for Search Bar on Register App
There should be an option to select default keypad view on the search bar of the Register App. The default now is to show the large keyboard when search bar is selected. There should be an option to show only number keyboard so items can be searched with numbers only (e.g. PLU, or UPC).
1 vote
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