566 results found
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Paying out tips directly in the Tips App
It would be nice if there was a total in the tip app and if there was a way to pay the tips out that shows a time and date when paid. It would also be nice if there was a report that could be printed with this information on it. It should be by employee and you should be able to print only one employee for a time period.
15 votes -
Allow Half Percentages In Discount App
Merchant is requesting to be able to use half percentages in the Discount App
Merchant wants to be able to give a 4.5% discount12 votes -
16 votes
We will soon be launching the ability to present dollar amount or percentage based tips. Cardholders may already enter a custom tip.
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Setting to Auto Print only credit card receipts
I know you can set Clover Dining to Auto Print all receipts. It would be very helpful to have the option to set Auto Printing for only credit card transactions.
We give our Customers a bill before payment so if they pay by cash or gift card there is no reason to waste all that paper printing their receipt.
But chen customers pay by credit card we do need to Copies. One for the customer, and one for us.
32 votes -
Cannot add tips to a transaction in Offline Mode
You cannot put tips in for a closed order if your Station is offline. Calling Clover support the only answer I received was to call in and they can run a 2nd transaction on the card for the tip amount. This would hit the customers card 2x and is NOT a good way to deal with this issue. If the Station is offline the tip amount should be able to be entered and stored/sent with all the other card data when the system comes back online.
If using pre-auth and the Clover is online everything works fine and the card…
8 votes -
Tips going to Servers not the cashier
Merchant wants the tip to go to the server not the cashier. Only way tip will go to the server is through the tables app.Would like for tip to go to the server no matter what.
54 votes -
Service Charge On One Item
Add service charge to only one item instead of the whole bill.
4 votes -
Supporting Discounts in Clover Dining
Add discounts to a guest's order on the Dining app.
27 votes -
9 votes
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10 votes
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Gift Card App - Allow Tips
People just don't carry cash anymore and customers need a way to leave their Server in a Full Service Restaurant a TIP when paying by Gift Card.
20 votes -
More prompts when Processing Manually
Merchant stated that he processes cards manually, some of the cards processed are international. stated his older machine gave numerous prompts, card number, cvv, address, zip code, purchase code ect.
stated he would like to be prompted for as much verification as possible in order to lower the cost of the transaction fee and avoid the possible risk of a charge back dispute
7 votesHello,
This will be available in a future release. It will be part of our initiative to make AVS a common experience across card-present and card-not-present acceptance.
Thanks,
Clover Product -
Tips be re-assigned to an employee
If tips or a sale is assigned or credited to the wrong employee by accident, merchant wants to be able to edit or credit the sale/tip to the correct employee .
Merchant is suggesting that owner/admins should have a feature or setting that enables them to make corrections to simple mistakes like this.35 votes -
Clover Canada refunds
Ability to Void refunds
2 votesHello,
This will be available in a future release.
Thanks,
Clover Product -
Transaction App: Request to change "Search" to reflect grand total with tips for charge-back purposes
ISO called on behalf of the Merchant. They had a chargeback for a transaction but was searching payment info from the grand total, not subtotal without the tip. The tip amount was more than the transaction amount but that caused them to not be able to locate the payment info requested by the bank in time. We did educate the proper way to search but he still wanted that search option to be change to grand total with tip and tax amount included.
5 votes -
Separation for EBt non taxable and Taxable
Merchants would like to be able to process EBT non taxable and non EBT taxable on the same transaction and the clover device separate the two. Would like for the clover device to leave the balance for the non EBT items. This will not work as they need to make it to where when ringing up items from both EBT/Non EBT, for the Clover to differentiate those (somehow). Meaning, they want for that EBT customer, once using their EBT card, to only be able to pay for the items that are under the EBT umbrella (nontaxable), not the whole order…
41 votes -
Option for Pay Out tender
We need a Pay Out option for cash pay outs from the Register app.
9 votes -
Pre-Authorization Changes
Merchant would like the device to pre-auth the amount-- which it does-- but instead of charging the customer a separate amount, and then refunding them the pre-auth amount, he would like to have it just refund them the amount that was not used by the customer.
Merchant explained that with the current way, it is causing his customers to call him thinking that they were double charged.
22 votes -
Ability to view transactions that are contained in a closeout
The merchant would like to see all the transactions associated with a closeout batch using a "closeout details" button
27 votesHello,
This will be available in a future release.
Thanks,
Clover Product -
Ability to Batch individually Per Device
Constant requests from merchants wanting the ability to batch devices individually at different times, when there is more than one CLover Device on the same MID
41 votesHello,
This feature is under review.
Thanks,
Clover Product
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