694 results found
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Payment receipt option for us as the service provider
In my job I do not deal with customers face to face all my clients are dealt with online so I am often needing to send an invoice for payment. It tends to get very busy around here and I often forget to check back to see if they have paid their invoice leaving customers waiting longer than they should for their results. With our previous provider when a payment was made I received an email notification with a copy of the receipt to my preferred email as a reminder this was one of my favorite features whereas clover only…
1 vote -
At this time you can NOT Edit Invoices. You really need to Add Editing to Invoices as it is essential in case you make a mistake.
You really need to Add Editing to Invoices as it is essential in case you make a mistake or need to adjust a price.
1 vote -
Discounts Applying to Certain Revenue Class
Would like the option for discounts to apply only to particular revenue class. IE, we have a $20 food credit option but there is no way to apply it to the bill without it also discounting beverages/liquor
1 vote -
Stock Quantity - Refund & Exchange
Loosing 40 Jewelry store locations as the Stock Quantity does not add the item count back to inventory. Could you please implement this asap?
1 vote -
Tax before discount
I have a business that uses manufacturer coupons to discount items. I need the ability to charge sales tax on the price before discounts.
Exp:
$100 item 9% sales tax $5 coupon.
Before coupon sales tax is $9.00. After coupon sales tax drops to $8.55. Because it is a manufacturer coupon we need to charge sales tax on $100 not $95
2 votes -
remove need for CVV when entering a card # in an order than was processed off line then declined. How would the merchant have the CVV ?
Allow bypass of the CVV when on a Clover Device. The fraud tools allow to verify CVV in the ECOMMERCE suite only if it is Entered! How is that fraud prevention but you have to enter the CVV on a Clover device for a transaction on an order? Merchants have transactions that fail when Clover device goes back on line after card # was entered in off line mode. The merchant doesn't have the CVV when they try to reprocess transaction a few days later on an existing order.
2 votes -
URGENT! Tips that are entered by the customer via the on-screen tip function should be able to be adjusted!
Restaurant managers should have the capability to adjust ANY tip that is received by customers - not just the ones that are left on a printed receipt. Customers make mistakes during the on-screen tipping option by adding an extra zero, selecting the wrong percentage, or accidentally hitting the "Skip" button, etc. Every other POS that I have ever worked with has this function and it is shocking and disappointing that Clover devices don't have this option.
2 votes -
Email Preferences by Employee Record
Ability to set Email preferences for Emailed Receipts & Emailed Closeout Reports on the Employee Record instead of ONLY the Owner email address. Clover is not integrated in our system and someone other than the owner posts these payments in our system. OR the ability to print all transaction receipts included with the close out report for that day. Otherwise its a ton of clicks to get everything you need printed, as you have to go into each one and open.
1 vote -
Quicker Transation When Starting a New Transaction
Hello,
Is their a way we could remove the "Done" and "Thank you" page once a transaction is completed? For merchants that have quick serve restaurants it is very time consuming when they have a line of customers out the door to have to view these two screens before starting a new transaction.
2 votes -
display store credit on receipt
Retailers give store credits to customers (on a slip) and have it enabled as a payment tender. When store credit is chosen and it covers a partial payment
and then the rest of the payment is by credit/debit card the payment receipt only shows the credit/debit card payment not the store credit. It should show both payment methods on the receipt.1 vote -
pat.boychuk@sonapay.ca
Restaurant merchant runs multi shifts per day and would like the ability to filter employee tips report by the hour to receive an detailed tip report for just the servers working on Shift A or B etc. Currently tip reports are via a 24 hour period.
1 vote -
Fraud Tools (Bypass CVV option w/o disabling)
Having the ability to optionally bypass CVV during transaction from VT.
VT Fraud Tools has the option to either enable/disable CVV Verification.
2 votes -
Fraud Tools (AVS)
An option to 'Automatically void a transaction if' Street Address and/or Postal code does not match. (No Workaround)
VT Fraud Tools has it separated between two options.
1 vote -
Signatures
Allowing different pay types other than credit card payments to have an option of signature on the customer facing screen. In the Signature settings we have selected "Always require signature" but it only prompts for a signature for a credit card payments. We would like to have it prompt for a signature for all payment types.
1 vote -
Offline Payments in Canada
We need to be able to process payments offline in Canada too! 🇨🇦 Roger's network was down on Sunday so that meant no data or wifi. We lost hundreds of dollars by only being able to take cash . Please fix this now!
1 vote -
Country Code field in VT
Allow the customers country to be listed in address for when merchant accepts payment from foreign customers.
1 vote -
Remove Auto Void
Please remove the feature that Auto Voids a transaction if a employee forgets to press the "Done" button after printing a receipt. We were told this was not a feature but now were confirmed major accounts support that it is in fact a feature and transactions will auto void/refund if an employee does not press "DONE" on the final screen and just leaves it up. This has caused a HUGE impact on one of our locations.
1 vote -
Dustin
I need layaway and to be able to take trade-ins as partial payment toward the customers purchase. These are very important in my daily business. Will this be added any time soon?
1 vote -
Invoice cannot be resent to a different email address in the event address was incorrect or outdated. - I have reach out to the E
Invoice cannot be resent to a different email address in the event address was incorrect or outdated.
- I have reach out to the Engineering Team At this time Clover does not have a way to change a wrong or outdated email address from the invoice. The merchant will have to manual cancel the invoice and create a new one. We are able to submit an enhancement request in regard to creating that feature in a later update.1 vote -
Customer names in Virtual terminal and in transactions
We too just migrated to Clover and I really want Payeezy back. In the transactions page there's no way to search by customer name!! That is crazy. We don't save "I.D. numbers" or other data. Clover seems to think names are unimportant. They ARE! I too don't know who sees this. This is site is not user friendly at all.
12 votes
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