601 results found
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Include table/order number and items sold on merchant payment receipt
There no way of knowing where the payment came from if we are to investigate for whatever reason. As a merchant, it is very important to be able to locate all transaction processed. The merchant receipt should have all the detailed Information that appears on the customer's receipt, that is, order/table number and item/items sold. Both receipts used to have detailed information before we had to change our equipments because of end of service
6 votes -
Bypass reCAPTCHA for digital wallet payments
Make order process quicker for customers that order/pay via QR code. They currently have to enter name, phone, email, then if they select mobile wallet payment such as Apple Pay or Google Pay, they must complete the reCAPTCHA grid. This is all time consuming for a cup of coffee. Thx
6 votes -
Transaction report by hour.
I would like to see a way to download a report from the Dashboard of transactions by hour. I use the CloverGo app a lot, but shows total revenue (per location). There is a way to see the number of transactions, but you have to tap 3 times to find that. A separate chart on the Go app or Dashboard would help. I prefer to see (for staffing) the number of tickets/transactions per hour. This report would be able to print daily/monthly to show sales by hour and if I need to adjust staffing. I ask for this as if,…
6 votes -
New Guest Cover count report not as expected
I see that this report is now available, however, will it be able to show the total cover counts for past dates? When i click on the report, it just launches me into Clover Dining and shows me the current open tables. I need this report to show me how many total guests we had on specific past dates.
6 votesCover Count Reporting is in product roadmap and is planned for Q4-2025.
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Combining order number count between multiple devices
In a QSR with multiple cash registers, it would be great if the order numbers on the printed kitchen tickets were sequential.
We primarily use one register, but during rush we use a second register. If the primary register is on order #50 and then someone jumps on the second register and takes an order, that order should be #51…as it is right now, that prints in the kitchen as order #1 and can easily cause confusion as to the actual order sequence and lead to firing food out of order.
The registers should communicate with each other and have…
6 votes -
Reporting by hour with items and categories
It would be incredibly helpful to have a report that shows how many items are sold per hour, broken down by product and category. This feature would allow merchants to easily identify their peak sales hours and understand which products perform best at different times of the day.
With this insight, businesses can make smarter decisions regarding staffing, promotions, and inventory planning.
6 votes -
Online Ordering 3rd party integration
Merchants using Online Ordering with Clover and have Grubhub ,Doordash, UberEats integrated. When implementing stock count on the inventory, anything that gets ordered from online "Grubhub, Doordash, UberEats" should deduct the stock count automatically.
6 votes -
Change online orders credited under specific employee
Merchant would like the online orders to be credited under a specific employee and email instead of just the owner email.
6 votes -
Tender Type Restriction
Custom tender type should have the option to be restricted for the employees and can be used by Admin or Manager only. Or whomsoever admin wants to provide access to. This is very important for restaurants.
6 votes -
Revenue Class needs to be able to be imported for items and category needs to be a filter option
Revenue Class is not currently exportable and there is no way to easily locate items when there are potentially thousands in a given Revenue Class in order to modify them. Also, it would be nice to be able to filter item list by Category
6 votes -
Quantity Update
There was an update to the system last week that removed the ability to hold down on an item to change the quantity. We utilized that option all the time. Now, if you hold down you can change the item availability.
It would be nice to have the quantity back. Or, at least put a quantity bar at the top of the screen on the handhelds.6 votes -
Coursing
Enable restaurants to pre-assign menu items to courses (e.g., Appetizers, Entrées, Desserts) for automatic organization during order entry, eliminating errors and streamlining service.
6 votes -
KDS Order Data available on Clover Dashboard
KDS data available on Clover Dashboard.
It would be awesome to have the order times, delayed orders, overdue orders, order types available in the reporting section on the clover dashboard.
To see the number of 3rd party order apps, website traffic, et cetera.6 votes -
Kiosk and KDS Issues
I have a problem with KDS and the clover Kiosk
First the KDS have an issue that if we adjust the size of the text to large or largest we lose the word takeout and dine in with the kiosk orders and it shows just like this ex; (Kiosk..) and the only way to fix it by keep the text on the small witch is hard to see and we are facing the same issue with the due orders so we have dine in and to go order type on the Due, and on the KDS does not show the…6 votes -
"Reset to POS Prices Button” on the Online Order Edit menu Prices
Online Order should have a "Reset Prices to POS” when we edit the menu prices. When editing the prices and increasing the percentage for the menu, you are able to add a percentage but what happens if you want to go from say 30$ (uber/ Doordash) to 15%. it adds up to 45%
6 votes -
ENABLE CLOVER APP MARKET ON CLOVER KIOSK / CLOVER COMPACT
ENABLE CLOVER APP MARKET ON CLOVER KIOSK / CLOVER COMPACT.
The Clover App Market is not available on PHYSICAL equipment Clover Kiosk and Clover Compact. In Puerto Rico we need to download the app IVU CONTROL but because the APP MARKET is not enabled, we can not do download.
6 votes -
Wall Mounted server station
Wall mounted Solo options for servers would have allowed us to gain 2 major accounts. They ended up going with xxx because they felt if Clover couldn't accommodate something as simple as a wall mounted server station, then what else are they missing.
6 votes -
Editing business information
Greetings ,
this is lilian from Slopey Joe ,
i wanted to share my experience so that hopefully you can help me find a solution to this issue i been facing with our account.
Its regarding our business ours and edit information but mainly about the hours.
we have relocated our business address recently and so we also have changed our operating hours , i have tried endless times to edit the hours from manager dashboard under edit business information and it just wouldnt save, i have called support many times and all they helped me with is tell me…6 votesPlease contact support if this issue still persists.
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Kiosk Items and pricing should not be grouped with Online
I purchased 5 different terminals from Clover including a Clover Kiosk station, flex, duo, and minis only to find out that the pricing for the kiosk items are the same as what's displayed online. We charge different prices for online orders using clover integration with uber, door dash as these third party companies charge a huge cut. I do not understand why a kiosk that is processing orders instore have to be categorized with online orders and not with the pos such as the flex. Im trying everyway to work around this issue by not assigning items to categories to…
6 votesHello, Thank you for your feedback. We will evaluate this and come up with a solution that works for you.
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Employee Reports should have number of transactions and breakdown of all cards used in the employee end of shift report so they can balance
Hello ~
My issue is I need a report for my employees end of shift report to print out the number of transactions they had for their shift. This was available before Wed April 24, 2024. The report had the subtotal of all cards (not detailed cards though) and then the tips separately, so the employees had to add these numbers together to get their total of their cards and tips.
Since the update April 24, 2024, they add together the amounts now, but do not give the number of transactions made so they can count up their physical copies.…
6 votes
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