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Management Functions

Welcome to the feedback forum for Clover Management Functions. Please share your ideas for how we can update our Clover management software to help merchants run their business simply and easily. Specifically, this forum should only include ideas surrounding built in management functions (feedback on business management apps should be included in the Apps/App Marketplace forum). We are listening and we use this feedback to prioritize our roadmap.


Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


1. Clover Dashboard Functionality: Share your thoughts on how the Clover Dashboard as a whole can function more effectively. 

2. Restaurant Menus and Clover Dining: Share your thoughts on all functions that specifically have to do with Clover Dining such as Clover’s built-in menu creation feature.

3. E-Commerce Management/Clover Online Ordering: Please include all your feedback and suggestions for enhancing Clovers e-commerce management software including Clover Online Ordering.

4. Inventory/Order Management: Please include all your feedback and suggestions for enhancing Clovers inventory management software.

5. Receipt Management: Provide ideas related to order receipts here including kitchen receipts, customer receipts and merchant copies. Tell us how Clover can enhance the processing of, information on, and appearance of various types of receipts.

6. Employee Management: Please include all your feedback and suggestions for enhancing Clovers employee management software. This includes permissions, viewing and editing employee roles, employee satisfaction, scheduling, owner access and more. If you have tipping suggestions, please include these ideas in the Tipping category of the Taking Payments forum.

7. Software Plans: Here you can provide feedback on Clover’s software plans. Please specify which plan your idea is featuring (Table Service Restaurants, Counter Service Restaurants, Register, Essentials, Payments).

8. Other Management Suggestions: Place your idea here if you have feedback that does not fit in any of the other forum categories.


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1033 results found

  1. Currently, Clover Dining generates Order Numbers but instead of an actual number, uses the Section name and Table name as the order number.

    Example: Clover Dining table opened in "Dining Room" Section, table A1 will have the Order #: Dining Room - A1.

    Merchants want an option to have Clover Dining generate a normal order number instead of using the section name and table name.

    37 votes

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  2. Program Clover Register Counter service to have different start numbers for the order numbers, this helps avoid duplicate numbers when you have 2 Clover stations at one business.
    Have one order number start at 101, the 2nd POS order number to start at 202 and so on.
    There are many business with 2 or more registers and taking orders at the same time from 2 different POS' cause confusion in the kitchen.

    36 votes

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  3. Merchant is wanting to have a easier way to reprint orders then to select each item. Merchant is requesting a reorder button to print entire order over again.

    36 votes

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  4. As has been mentioned many times, the font size on the ticket is too big or too small. We need a medium one, in a better font, and the ability to SEE and therefore EDIT how the ticket is going to appear in the kitchen. I don't want words cut off halfway through and on the line below for example

    36 votes

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  5. We offer a membership which allows for a discount on merchandise. However, if we do the entire order discounted, the membership itself is discounted. Manually going back through and the potential for error from the cashier is just inefficient. It would be nice to exclude certain items or categories entirely from discounts. As the finance person on the back end of things, I can assure this would save us money as there would be zero margin for error.

    35 votes

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  6. I found it so annoying that Clover has yet to address such vital features within the retail industry - refunds and exchanges. The software is so limiting when it comes to returning an item with a discount, exchanging for another item with a different value, refunding a partial amount (we run BOGO 1/2 sales year round), having refunds and sales on same transaction and so much more that it's hard to continue doing business with it. I hope they get it figured out. Anyone else having these issues?

    35 votes

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  7. The Multi-Location Dashboard is great, in theory. However, 3 BIG changes can drastically help franchises and enterprise level businesses. This would allow Clover to stay competitive in the market without merchants switching from Clover to higher end POS' to compensate for lack of options for franchises and enterprise level businesses.

    1. We NEED the ability to not only link, but to support and have full functionality of multiple locations for the Multi-Location Dashboard using ALL current service plans, including the older $29.95 Register plan and current Counter Service plans. Merchants should not have to downgrade from the current Counter Service plan…

    34 votes

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  8. Would like to be able to select modifier and change the quantity. Example: In the Tables app we used to be able to select a modifier for a type of salad dressing, and if someone wanted more a different quantity could be selected.

    34 votes

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  9. Currently clover allows for Order IDs to be searched on the clover dashboard. Clover also allows you to enter order numbers but the only problem is the order number are not searchable on the dashboard, only on the device. So when the merchant manually enter their invoice numbers on their transactions, these numbers are not searchable on the dashboard.

    If the order number is searchable on the clover device, the option should also be available on the dashboard.

    34 votes

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  10. 33 votes

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  11. Two-Factor Authentication should be an optional system wide configuration setting for all users associated with a merchant account. This will enable the Owner admin to enforce a secure login policy for all users.

    Two-Factor Authentication is currently an optional configuration for each user profile. Therefore, a secure login policy via Two-Factor Authentication cannot be enforced as it requires that the individual user enable it for their profile. It also cannot be verified, as only the individual user has access to their profile.

    32 votes

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  12. We're having difficulty dealing with exchanges and returns and would like the ability to issue an item as a negative on a sale so the sale and refund/exchange are all apart of one transaction. Our old POS system (Springboard Retail) allowed for us to do this and it worked wonders.

    32 votes

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  13. Currently you see the server\bartender name on the floor plan but would like to see the customer name that we currently put in the order notes. It currently show up on the top of the order\table page next to the Table number. This give the Sever/bartender to know what customer is at the table or chair without opening the order\table page. May create a test field to include a name that will display on the floor plan next to the number of customer at the table and above the name of the Sever/ Bartender name on the floor plan.

    32 votes

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  14. 32 votes

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  15. Many of my restaurant clients want To Go orders to stand out compared to dining in.

    32 votes

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  16. Server closes the wrong table and quickly realizes the mistake. There is no way to reopen the table to my knowledge without reentering all the orders. If its a large table what a pain.

    31 votes

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  17. Would like to be able to allow a guest to use two forms of payments in Clover Dining. Currently if you pay by guest, it makes the guest make the whole payment.

    31 votes

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  18. Once an item is keyed into a category the order can't be adjusted. Likewise with Modifiers. Many Merchants prefer to organize by most popular or alphabetically but they currently only display in the order keyed.

    30 votes

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  19. I would like to see high level categories in the Dining app.

    For example: a Food button and a Drink button that you can assign categories to.

    This button can be next to the chair number of the table number on the top of the screen.

    30 votes

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  20. Allow managers to assign tables to a server/employee in Clover Dining. In conjunction, provide the ability to cash out a server/employee and assign the tip to the original server.

    30 votes

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