518 results found
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Print a transaction report on our handheld machines
My servers need to be able to print a report that will show individual transactions with the gratuity listed also. This will greatly help us identify errors and every processor I have ever used has this function. I can't be the only restaurant that needs this function.
1 vote -
Homebase Shift Report
Need to have access to the setting for the Homebase Shift Report. Kitchen employees don't need to see PAYMENTS, REFUNDS, TIPS, SERVICE CHARGE on the printed shift report only what their shift time was when printing report.
1 voteThank you for submitting your Idea to UserVoice.
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Display order numbers from the dining app
Display order numbers from the Dining app.
Most of restaurants use the Dining app and Kitchen Display. However, when they fire orders from the dining app, it doesn't show up the order numbers on the KDS. It's really uncomfortable. One of tech staffs explained to me if I use "Register" app it would display. Seriously?.. We are not fast-food restaurant, we need table numbers and order numbers.
Please, fix this issue on the next update!1 voteCurrently, due to space constraints on the Kitchen Display System (KDS) ticket header, we are only able to display a single unique identifier for each order. For orders originating from the Dining app, we prioritize showing the table number, while for orders from the Register app, we display the order number. This approach helps the kitchen identify the order's destination - whether it's for dine-in, takeaway, or deliver, within the limited space available.
We understand that having both table number and order number visible would significantly improve clarity and workflow, especially for full-service restaurants like yours. Your feedback is valid, and we recognize the inconvenience this may cause.
Please rest assured that we’ve noted this request and will be reviewing it with our engineering teams for future updates. We’re committed to improving the experience for all our restaurant partners and will keep you informed as we explore solutions.
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Preselect Modifiers
Within a modifier group allow for preselected item(s). Thus if you have a menu item that is standard with a certain type of cheese or dressing they are preselected and only need to be addressed when something other than the standard modifier is requested.
This would simplify the process of modifying standard orders and reduce the number of modifier groups necessary for No's and substitutions.
1 voteThank you for submitting your Idea to UserVoice.
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Online ordering formatting
The description of the items are not the same on the frontend as they are on the backend. In the backend, I enter them in three separate lines. However, they are joined together as a single line on the frontend. Proper formatting needs to be done. This is not an idea or a feature request, but something that should be done.
1 vote -
prioritize every item so it prints to kitchen according to item priorate, 1 to 1000
prioritize every item so it prints to kitchen according to item priorate, 1 to 1000
1 vote -
clover go app - display the order number and type
the merchant request the tables or orders number/type to be displayed on the clover go app under orders the section than having the clover id - the merchant advises it doesn't make sense to have the clover id, its best to have the order number, or the section of the clover dining app that describes what table the customer is sitting on
1 voteThank you for submitting your Idea to UserVoice.
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add and automate services charges to the orders created in clover go app
add and automate services charges to the orders created in clover go app - when there is an emergency that the internet is not available - the merchant is able to charge service charge in the app. service charge needs to be added automatically if their setting is set to automate it on all devices and mobile app
1 voteThank you for submitting your Idea to UserVoice.
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tips withheld for employees
have the option to have tips withheld setting for employees at 3% by law the merchant is not suppose to keep any of the tips earned by the employee, since the merchant is not keeping the tips at all, the employee's get paid off of tips however the merchant is getting hit with the percentage of credit card processing fee's - merchant should have the options to tip withhold a percentage off the tips to offset the credit card processing off of money the merchant does not keep, it's like if the employee is not taking any of the costs…
1 vote -
Export / Import Inventory Items from / to Quickbooks
Ability to compare fields and perform export / import functions. Does not need to be limited to Multi-Location. However, Multi-Location would add additional hierarchy level modifications / restrictions.
1 voteThank you for submitting your Idea to UserVoice.
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Option to print transaction list with closeout report
It would be great if there were an option to print the list of transactions included in the closeout batch report. I am aware it can be viewed online or on the device but a printing option would be more convenient for me. That was one of the questions I asked the sales person before switching over, only to find that the option is not even an option.
1 vote -
ASSIGNING ITEMS TO RESPECTIVE GUESTS USING REGISTER APP
Scenario for counter service restaurant: You have multiple guests ordering under one ticket at the counter but when using the register app, order items are unable to be assigned by the respective guests, this causes confusion at the kitchen because order ticket appears to be telling the kitchen staff that there’s one guest placing these multiple orders. My merchant is asking for the option to go into the register app and have the ability to/ function to organize an order ticket by guest identically to how Clover Dining does it. The problem with using Clover Dining to assign items to…
1 vote -
View Open Orders on Dashboard
When in the restaurant, it's easy to see all open orders. On the dashboard, there is no way to filter on open orders, forcing me to scroll through hundreds of orders to find those that haven't yet been paid.
1 vote -
Condensed sales report needs to include totals
The new condensed sales report on device provides the Sales by Tender Type, but we must add the figures together to determine card totals. It'd be helpful to have the "Total" section from the Full Report on the Condensed Report.
1 vote -
1 vote
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Problem: The Franchisor, is the owner of the chain and franchises his restaurants. As part of that relationship the owner / franchisor
Problem: The Franchisor, is the owner of the chain and franchises his restaurants. As part of that relationship the owner / franchisor needs to control (lockdown) the Franchisee's pricing / inventory. All locations are chained/linked together in Clover for management reasons and to facilitate their gift card program across all locations. Franchisees have begun altering the inventory/pricing which changes the pricing at all locations impacting the sales revenue of all franchises.
Currently clover has a way to add a franchisee role but they have to be modeled after a manager or admin or employee. In creating a role for a…
1 vote -
Duo Support
I have an issue with Clover duo 2nd when taking a payment from customer. Payment terminal keeps going back to tip select screen even though the customer already selects tip amount and pay with credit card. So, it makes double charge for same order most of time. This duo 2nd device is brand new, and network is super strong. How to resolve this problem? I was contacted to clover tech team, and they didn't give me the proper solution for this issue.
1 votePlease contact support if this issue still persists
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Add Order Notes Option From Pay Screen
It would be beneficial to have an option to add order notes to an order after hitting pay in the Register App. This would allow merchants to go in and add a note while taking payment for an order, eliminating order bottlenecking for high velocity businesses (like counter service restaurants).
1 vote
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