694 results found
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Re-arrange discount buttons
Would be really helpful to be able to re-arrange the discount buttons so that those most frequently used are at the top of the screen. As it is now, you have to scroll down making it very easy to hit the wrong button and ultimately use the wrong discount. Please fix!
6 votes -
Please add another TIP BUTTON
PLEASE ADD ANOTHER TIP BUTTON... 15% 18% 20%
6 votes -
Tipping Out to Other Staff
Many restaurants have servers tip out certain percentages to Hosts, Cooks, Bartenders, barbacks, etc. But there is no way to do this (manually or automatically) in Clover. The dollars would need to come off of the servers tip report and also go to the other employee. This way the data can flow appropriately to other apps like Homebase for proper payroll processing.
6 votes -
Tiered discount and customers adding phone numbes on customre facing devicing
Merchant would like to be able to set up a tiered discount where the more the customer buys of an items the price goes down and also would like the customers to be able to put in their phone number on customer facing device to keep track of orders for customers instead of going through customers app.
6 votes -
option to re-print credit card receipt after tip is adjusted
Merchants are requesting the option to reprint the CC receipt with the tip after the tip is adjusted. Many restaurants audit the customers hand written tip adjustment at checkout to make sure no errors were made when adjusting tips.
6 votes -
employee discounts
employee discounts applied using employee's identification number and applied only to specific items
6 votes -
Enter Customer Name
Need to have a field for customer name. Had a chargeback on phone sale and no idea who it was for.
6 votes
Kevin Nathan
responded
Hello,
Thank you for your suggestion, but this request does not align with our current priorities.
Best,
Clover Product -
Able to charge more than $99,999.00
Clover currently has a cap of $99.999.99 to charge on credit cards, some businesses need to be able to charge larger amounts
6 votesHello,
This will be available in a future release.
Thanks,
Clover Product -
Progressive Discount (same item)
Merchant needs to do discount by items like buy one get the other one with discount buy 3 and get another discount for one item most of the applications can do it but just by category not by item meaning that the discount will be apply to any item on that category and he needs the discount been apply to the same item the customer bought
6 votes -
Add the option for the recipient of an invoice to add a tip!
I have a lot of clients in the service industry that use the Clover Invoice feature. However, one major frustration is that the recipients of these invoices cannot add a tip, and those in the service industry really rely on tips.
I see in another ticket titled "Include a "tip" section in an online invoice sent via virtual terminal/email," that somebody from Clover said "this feature is now live," but it doesn't seem to be.
Please add this option or please explain how to turn on this feature.
Thank you!
5 votes -
Same time, 7 a.m. for all Payeezy recurring payments transactions
1) Instead of attempting to process different recurring payments transactions at unpredictable times during the day, can they all be attempted uniformly at 7am? 2) And can there be a setting for each one to be only attempted once a day?
5 votes -
Please Re-Add the Custom Tender Name Feature!
I contacted Clover Support, who told me Clover updated on 11/1/23 and removed all Custom Tender options set up by our company while selling gift cards. Example: when on the payment screen while loading a gift card, there used to be our custom tenders under the "Other" section, but all of our custom names have been replaced by "Check" and "Mail/Phone Order". The custom names are still on our account under Account & Setup > Tenders>Custom Tenders, they just do not actually show up on any devices in our company after the update.
The support rep said there is no…
5 votes -
Payeezy Migration
We were forcibly migrated onto the Clover system from Payeezy.
The hosted checkout page was useful because we didn't need to cover our website under PCI compliance.
We used the hosted checkout page to capture tokenized card numbers that we could then use for re-authorizations for recurring payments. We don't use the built in recurring option because we often have to adjust the amount to run.
There are 2 big problems we're having with the replacement hosted checkout pages.
1) On Payeezy, when a customer completed the payment on the hosted page, Payeezy would send an HTTP post back to…
5 votes -
Invoice Number on Hosted Checkout
We would very much like to have the mandatory invoice number feature, from the payments settings, work with the hosted checkout payment links.
This is a must-have feature for matching a payment someone is making without having to search for their name, etc. I see others have asked for something similar to this almost a year ago.
We can't make this work for our business without this feature.
5 votesHello - Thank you for reaching out. Are you looking for an invoice number or manually entered number?
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please
PLEASE ALLOW TIPS BE ADDED TO DEBIT CARD SALES AFTER 25 MINUTES OF ORIGINAL SALE BEING PROCESSED. IF TIP IS TAKEN ON PAPER RECEIPTS.
MERCHANTS EVERYWHERE ARE LOSING TIPS ON DEBIT CARD SALES.
PLEASE ADD THESE POLICIES RESTRICTING DEBIT CARD ADJUSTMENTS/TIPS AFTER 25 MINUTES FOR DISCLOSURE.
THANK YOU!
5 votesKevin Nathan
responded
Hello,
If you have a merchant that has EDS Debit, their transactions can be routed to Debit Rails. When routed on Debit rails, these transactions cannot be tip-adjusted after 25 minutes. This is a network constraint, not one imposed by Clover. If merchants are willing to disable EDS Debit support then all of their Signature Debit transactions will be routed as Credit. This would allow the merchant to adjust the transaction/tip amount up until closeout.
Thank you,
Clover Product
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Edit Recurring Payments
It would be great if invoices from recurring payments could be changed from failed to paid or even deleted once completed. Also would like to be able to pause individual clients within the recurring payment programs instead of only being able to pause all or none. Lastly would like to be able in recurring payments to adjust the payment date when needed without having to delete the person and readd them.
5 votesHello,
This feature is under review.
Thanks,
Clover Product -
Revise Customer Information
You should be able to revise customer payment information. We have a lot of customers that are on a monthly subscription with us. There are times when they have to get a new card and we need to be able to update that customer's information with the new card. OR a minor change like that CC expired and we need to be able to update the credit card exp date. Simple things like that would sure be useful rather than having to delete the entire customer and set them back up again.
Also, seems silly that once we enter the…5 votesHello,
This will be available in a future release.
Thanks,
Clover Product -
Edit customer email address and phone number
I need the ability to edit a customers email and phone number without deleting and recreating their entire record which charges them again.
5 votesHello,
Can you confirm if you're on the Clover Payments Plus plan? The ability to edit a customer's profile is available today within our Essentials plan.
Thanks,
Clover Product
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Collect at Club
In the old system we used, our clients on recurring payment would sometimes pay their monthly draft in person before the draft occurred. We called that "COLLECT AT CLUB". That would cancel out their upcoming payment and mark them as having paid that month's draft. This does not exist in Clover but what could make this doable would be to allow the START DATE (or NEXT PAYMENT DATE) to be edited like the End Date is. Currently, the START DATE is set and permanent. In order to change the NEXT PAYMENT, a client must be deleted and re-set in the…
5 votes -
service charge being taxed
Tax on service charge. This is required in the state of California
5 votes
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