694 results found
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Servers required to declare tips before clocking out
Several POS companies including xxxx can require the wait staff employee to declare tips in order to open the option of clocking out. The business justification for this feature is that the IRS requires that wait staff employee tips must be declared at some point anyway, as part of the payroll process, by the employer. This shifts that responsibility to the wait staff employee so the employer/manager/accountant does not have to spend literally hours sifting through each individual's hours and sales to determine tips to declare for each shift. The employee needs to input that data easily at the end…
5 votes -
Copy of invoice
merchant would like to have the option to get a copy of the invoice sent their email (like carbon Coby receipts for clover go)
5 votes -
sendind out invoices through virtual terminal
To stop a charge backs ! when we send the virtual terminal invoice That basic email you have created you need to protect us with letting the "PAYEE" put in as much information as possible, like card billing address and an acceptance button with Regs and or disclaimers somebox where they can check off the amount to be charge before pressing the authorize transaction button.
As of now the person receiving the email only has to enter a card number. Anybody can have the card number is my point. That would help us. Greatly.5 votesDear Merchant,
Clover is rolling out 3D Secure, which will prevent chargebacks. Please reach out to your account manager for more details on Clover Details.
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Invoices from Virtual Terminal should be identified by the employee who sent the invoice, not generic employee
Invoices from Virtual Terminal do not identify the employee who sent the invoice and payments on those invoices refer to generic "employee". Both should be able to be traced to the employee who created the invoice
5 votes -
Please add Text to Pay or Invoice payment link that enables merchant to add a Surcharge or Convenience fee for alternate payment method.
Please add Text to Pay or Invoice payment link AND a feature that enables merchants to add a Surcharge or Convenience fee for alternate payment method. These payment features would be terrific to have available on the baseline service, Payments only, without use of Inventory, just collecting payments.
5 votes
Kevin Nathan
responded
Hello,
Thank you for your suggestion, but this request does not align with our current priorities.
Best,
Clover Product -
We need to be able to split the tips in relation to what is being spent ie spa girls and cafe staff
client pays $300 for spa service and $25 on cafe and then tips 20% can we split the tips to each accordingly so clover will keep track of who gets what?
5 votes -
5 votes
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TIPS FOR CASH PAYMENTS?
merchant is looking for ability to records tips on cash payments in the Register and Sale apps, which would show up in Cash Log
5 votes -
For saved Customers, Email after each payment
We have a lot of saved recurring customers. I can no longer send them an email after we charge their card. We have to manually type it in every time. Before this last update, all we had to do was click send email to the customer because it was saved in our clover device.
Now we have to ask over and over their email, or go to a different page, search customer's names and copy & paste or remember emails which are impossible. Very aggravating.
For many customers this is inconvenient and they rather pay cash or check. So we…
5 votesThis will be fixed in April 2022.
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Create the ability to limit discounts in a order/item
Clover has the ability to restrict discounts from being applied in terms of an employee level but there are no restrictions on the number of discounts one can apply to an entire order/ item.
For example, I can apply x discount as many times as I want on a order although the discount should be valid for 1-time/per order use only.
https://www.clover.com/cos/v1/r/EBVMQNC7AR886
In the ticket above the employee was able to apply 4 discounts when it should have been limited to 1 per order.
5 votes -
Tip Function for Phone Sales
Hi
As a restaurant with an overall increase in phone sales related to the pandemic it would be very useful to include a tip prompt on PHONE SALES. For restaurants, many of our customers would like to leave a tip and be able to see it on their receipt. They can do that through the regular sale function but we cannot do so through a phone sale. The only way to add a tip is todo so manually and therefore it doesn't show separately on the receipt.
Please add this feature.5 votes -
Need to be able to offer a discount for an individual seat in the dining app. Not just the whole table
Merchant would like to give a loyalty discount to only 1 seat at a multiple seat table. Can be added to the 3 dot menu
5 votes -
Add a receipt reprint option that includes a spot for customer's signatures.
The first receipt that gets printed out after any transaction is our merchant copy that allows the customers to leave a tip & sign at the bottom. We collect these at the end of the day to either add in our tips & as a reference in case a customer files a dispute with their credit card company for fraudulent charges stating that they haven't dined here. I need to be able to reprint this receipt just in case the first one gets lost, damaged, incorrectly printed, etc. Sometimes we run out of receipt paper and the receipt does not…
5 votes -
5 votes
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Option to delete transactions from previous days
The clover used to delete transactions on tips app whenever it was a new day and now it could confuse the merchants because all the transactions are there.
5 votes -
Taxes built into price
Allow merchant to create a price for an item that adjust cost + tax for a certain charge amount
5 votes -
Permissions for refund app.
When an owner sets permission on employee app for refunds to only be allowed by an admin or manager, Merchant notices that on the reporting app under employee report, the refund is not reporting on the original employee that took the original payment, it is being recorded under the admin or manager because they are the last one who handled that transaction, however this is very inconvenient on the reports as I think it should be reported under the person who took the original payment as managers and admins are not the cashiers, they just want to secure that employees…
5 votes -
Automatic Service Fee
Within the register application, the merchant has requested a functionality be added that will allow the service fee to be added to payment totals automatically
5 votes -
5 votes
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Register - EBT Functionality
Merchant would like a feature that would allow him to differentiate food items from non-food items when processing using ebt with tethered devices (Station-to-Mini)
5 votes
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