566 results found
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Enter payments for orders remotely from a computer instead of the terminal
I work remotely while my husband is immunocompromised. We bill customers for open orders and currently the orders can only be marked paid from the terminal itself. There should be a way for admin staff to enter those payments through the dashboard, especially with so many people working remotely right now.
2 votesHello,
How are you billing, and collecting payment prior to marking the order as paid? We'd like this information as further details for our review.
Thanks,
Clover Product
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Virtual Terminal
Virtual Terminal should be taking more seriously. It is pointless to offer Invoicing if it does not allows you to integrate existing inventory into it. Besides, it allows you to add a pointless notes that might help to remember what you sold, however, in the reporting-Revenue item sale you can see the transaction as uncategorized transaction, therefore, you can not see nets sales, COGS, and gross profit margin from that specific transaction which is vital for business. Yes, third invoicing parties such as InvoiceASAP and shopventory are completely useless as well since all products sold through those third parties platforms…
2 votes -
Enter tip on screen for Station Solo
Merchant needs ability to enter tip percentage on the Station Solo screen, similarly to how they could on the Station 2
2 votes -
tip split under one transaction
i have been with clover for a few years now and i have over 15 stations i am in the service business so it is very important for me to split tips employees under a single transaction, i like clover but if this feature isn't added we are considering switching out
2 votes -
Portrait Mode on Clover Go apps
On Android tablets, there is no way to stop the Clover Go app from going into landscape mode on the TIP/Signature screens. Merchant would like to ability to remain in portrait mode for the entire payment sequence. The Clover Go app ignores portrait mode lock in settings.
2 votes -
EXCHANGE ITEMS??
Has the exchange items option been removed? Because my new clover merchants are not able to exchange items anymore. If this have been removed please bring it back
2 votes -
AVS Error Code made "explicitly clear" for Clover Terminals and Clover Virtual Terminal
After dealing with two different merchants, I strongly believe that when a transaction is rejected because of an AVS (Address Verification System) issue, then merchants should have a way to verify what the issue is. if such a way or reason is present, then it needs to become more explicitly obvious as it can be difficult to troubleshoot problems when one cannot find the exact reason code when calling technical support.
2 votesHello,
This will be available in a future release.
Thanks,
Clover Product -
Add tip to a deposit
Currently a deposit is removed from the total amount due via a split transaction. The tip is calculated on the remaining balance instead of the total bill. A separate split tab could be created to account for a prepaid deposit.
2 votes -
Virtual Terminal Search Bar
Virtual Terminal does not have a search bar on the "Send Invoice" section, as it does under "Take Payment". Merchant would like this added to save time.
2 votesHello,
Can you please clarify which page within the Virtual terminal you're referring to, and the specific search bar? What do merchants search for in that case?
Thanks,
Clover Product
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2 votes
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Option to void an item from an order
Wants an option to void an item from an order.
2 votes -
easier view for paying by "guest"
option to be able to view guests tickets easier and to pay by guest easier. it can be confused and many times staff hits split by item or they hit the ALL instead of guest number, the format is ****** to many mistakes.
2 votes -
Refund notes
Is there a way for a merchant to enter notes in for a refund being issued? Currently they can only do notes for orders and sales, and any refund listed in the orders can only be noted after the fact.
2 votesWe will be adding the ability to enter a reason for a void, refund or order modification. You'll be able to set up a list of reasons for these different scenarios. Look for more details to be announced in the near future.
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Calculate tip values next to the percentage BEFORE they choose the tip
My clients often choose a percentage without knowing what the dollar value of that equates to until after they press it. Every competitor I’ve looked in to and personally used has this feature except Clover. Example: ticket is $60, the tips should show “15% / $9” “20% / $12” “25% / $15” or something to that effect. Another example: On a $15 service, people might select 10% and then get embarrassed when they realize they only tipped me $1.50.
2 votes -
fraud verification need address field in the VT
require address in VT to allow the fraud prevention tool to work.
2 votes -
Allow different types of tax rounding per account (include Bankers Rounding as option)
Clover currently always fractions of cents ending in .5 up. A common, and more accurate, method of rounding called Bankers Rounding will round .5 up for odd numbers, and down for even numbers. So 1.5 cents rounds to 2 cents, and 2.5 cents also rounds to 2 cents.
Please allow the tax computation method to be changed to Bankers Rounding. This can be done per account, going forward, and should not affect historical calculations since it's only used to calculate the amount of tax to be paid at the time of sale.
Here is a website explaining how this works: …
2 votes -
2 GRAT/SERVICE CHARGE BUTTONS
WE NEED 2 BUTTONS! BEEN ASKING FOREVER
TO GO ORDERS MUST HAVE 15% GRAT
PARTIES OF 6 OR MORE MUST HAVE 18%2 votes -
Build a PAY IN / PAY OUT button directly into Clover
You need to build a PAY IN / PAY OUT button directly into Clover - we shouldn't have to use another app to track pay in and outs. Pay ins and out are common practice and Clover should have a button for this.
2 votesHello,
This feature is under review.
Thanks,
Clover Product
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Cash benefits
Apply an option to check the balance of Cash Benefits in the EBT payment method
2 votes -
Itemize merchant copy of payment receipt
On the Station Pro, when the merchant copy of the receipt is printed for the customer to sign, it only shows the total of the bill. Previously the merchant copy of the receipt would be itemized to show the individual items that were order and the cost of each item. Is there anyway this can be brought back?
2 votes
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