694 results found
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Tip Suggestions in Whole Amounts
As a Clover merchant with an average order size of $5 or less I need the ability to set tip suggestions using whole dollar amounts instead of amounts based on percentage of the order so that I can encourage my customers to leave a slightly higher tip.
34 votesThis feature is under development, with a planned release in Q1 2022.
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Allow for certain items or modifiers to be excluded from discounts
We offer discounts to many customers, but not all items (such as already on-sale items) are discount eligible. We need to be able to mark certain items (through a label or checkbox) as ineligible for discount so that order discounts will be calculated without them.
32 votes -
Setting to Auto Print only credit card receipts
I know you can set Clover Dining to Auto Print all receipts. It would be very helpful to have the option to set Auto Printing for only credit card transactions.
We give our Customers a bill before payment so if they pay by cash or gift card there is no reason to waste all that paper printing their receipt.
But chen customers pay by credit card we do need to Copies. One for the customer, and one for us.
32 votes -
Tip Entry needs to be accessed on tablet screen AND printed receipt.
Tip Entry is currently only allowed to be set to Tablet Screen OR Printed Receipt which doesn't work for restaurants that have table service and counter service. Please allow Tip Entry to be inputted both on the tablet screen AND on printed receipt simultaneously so it can be accessed both ways whenever needed.
31 votesHello,
This feature is under review.
A current workaround is to set up one device with counter service (tip on tablet) and another device with tip on paper.
Thanks,
Clover Product
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Refund Process
Hello,
The Refund Process do not work correctly, it should work like the discount process, where the waitress ask for approve and a pop up screen is displayed for a manager pin. At that point the manager will enter he/her pin. Since it does not work with way and the manager need to log into the system to refund an order, the refund order is logged under the manger shirt report and not the waitress shirt report. This is causing issue this tip especially with cash refunds at the end of the night because there refund is not show on…31 votesHello,
This feature is under review.
Thanks,
Clover Product
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Add a Comp Button
Allow merchants to comp (give away a free meal) in the register app. This will allow merchants to track any food that is given away for free. With every comp ask for a reason why the meal was comped.
29 votes -
Ability to view transactions that are contained in a closeout
The merchant would like to see all the transactions associated with a closeout batch using a "closeout details" button
28 votesHello,
This will be available in a future release.
Thanks,
Clover Product -
Allow Gift Card Remaining Amount to be Left as Tip
Restaurants would like an option to be able to be able to leave gift card remainder as a tip to the server. This is a common occurence when only a few dollars is left on a card, the customer typically suggests to the restaurant to keep the card and simply use it the balance to tip in addition to any other gratuity left.
27 votes
Kevin Nathan
responded
Hello,
Thank you for your suggestion, but this request does not align with our current priorities.
Best,
Clover Product
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Service Charge should be applied to total BEFORE discounts
Service Charge Percentage should be applied to total BEFORE discounts.
ie. Situation: 18% auto gratuity for parties larger than 6 people
Currently if a discount is applied to the order, the 18% service charge is calculated based on the DISCOUNTED TOTAL. It should be calculated on the TOTAL BEFORE DISCOUNT.
27 votes -
Supporting Discounts in Clover Dining
Add discounts to a guest's order on the Dining app.
27 votes -
Returns and Exchanges Help
Hi - I am the manager of a small to mid size retail store and we are really struggling with returns and exchanges on the Clover. Especially at the time of purchase, we aren't able do an exchange and issue a credit on the same transaction. If we could do that, our lives would be a lot easier. In addition- we would like for manual refunds to have an item associated to the dollar amount going back to customer for inventory reasons. Thank you
26 votes -
due date on invoice
Give us the ability to change the due date on invoices instead of clover dictating the due date.
25 votesHello,
This will be available in a future release.
Thanks,
Clover Product
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Invoice expiration editing/deleting
Per Clover support, each invoice has an expiration period of 180 days. It would be great to be able to change that to whatever my business needs are. Say my customer policy is to pay the invoice within 30 days, it would be helpful to set that expiration time frame myself. Alternatively, give us the ability to delete an open invoice! If my customer pays by another form of payment, will that open invoice just sit there in my dashboard for 180 days until it expires? In that example it would be so helpful to either delete the invoice or…
25 votesEditing and deleting invoices is coming April 2022. We're collecting requirements on expiration dates.
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Add Another Gratuity Button
We must have another grat button! I can't charge 18% on to go orders! We need more grat buttons! In my world of F&B 18% is standard, but parties of 20 or more we charge 20% and for to go's we charge 10 %! at least give us at least 1 more button! I have 2 restaurants and use clover in all and it's killing us!
25 votes -
Tip Adjust After Sale and During Sale
A typical merchant that does counter sales and delivery such as a pizza restaurant, wants to have the tip suggest at the counter but have the ability to do tip adjust after the auth for the delivery tickets. The CC is run before the delivery and they bring the receipt back with a tip on it. Currently the only option is 100% at the counter or 100% after the sale.
25 votes -
25 votes
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Warning when customers do not have enough funds for card payments
Merchant wants to have a warning that says there is not enough funds for the transaction and they have to approve the transaction
24 votes -
Void the payment without voiding the order
If a card was ran on an incorrect bill and refund was issued (refund is the only way to void the credit card payment), a new order needs to be created and sent to the kitchen to process the card with the correct amount. There is no way to edit the order after the payment was refunded. Much needed in a restaurant environment - servers run cards on incorrect tables, customers realize their portion of the bill was split incorrectly, etc. Need to be able to void the payment without voiding the order. Once we rant a private party's card…
23 votesWe are increasing and adding features to be able to edit existing and closed orders that will likely assist with your needs.
Thank you
Clover Communications
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Gift Card App - Allow Tips
People just don't carry cash anymore and customers need a way to leave their Server in a Full Service Restaurant a TIP when paying by Gift Card.
23 votes -
Pre-Authorization Changes
Merchant would like the device to pre-auth the amount-- which it does-- but instead of charging the customer a separate amount, and then refunding them the pre-auth amount, he would like to have it just refund them the amount that was not used by the customer.
Merchant explained that with the current way, it is causing his customers to call him thinking that they were double charged.
23 votes
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