601 results found
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Kiosk Items and pricing should not be grouped with Online
I purchased 5 different terminals from Clover including a Clover Kiosk station, flex, duo, and minis only to find out that the pricing for the kiosk items are the same as what's displayed online. We charge different prices for online orders using clover integration with uber, door dash as these third party companies charge a huge cut. I do not understand why a kiosk that is processing orders instore have to be categorized with online orders and not with the pos such as the flex. Im trying everyway to work around this issue by not assigning items to categories to…
6 votesHello, Thank you for your feedback. We will evaluate this and come up with a solution that works for you.
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Surcharge information on Order Receipt
Is it possible on the order receipt to have Surcharge information available. With a sit-down restaurant without a handheld device, the order receipt is presented to the customer and then payment is taken. Having the transparency to have the surcharge amount on the receipt to show the total after the surcharge, so the order receipt presented to the customer and the payment receipt when surcharge applies alligns
3 votesService charges appear on the itemized customer receipt, but are not printed on order tickets, as they are not items to be prepared by the kitchen.
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Enable bulk upload of images on inventory items
Enable bulk upload of images on inventory items, instead of one image at a time. Could be very time consuming for Merchants that way.
5 votes -
clover kiosk
On the new clover kiosk, it should be an option to show the items on Kiosk instead of having to select the items to show online and to show on POS, the clover kiosk is at the business, and we would like to show our menu to our customers that are at the business.
5 votes -
Inventory Numbers on Modifiers
We are a brewery that sells many merchandise items, clothing, hats, sweatshirts, glassware etc. Of the items we sell: beers, cans of to-go beer, glassware, signs, growlers etc. we can add an inventory number to the item, which subtracts from the inventory when we sell that item. This works perfectly for our inventory tracking, showing the total number of the items still in inventory after each day.
For clothing items this system is not helpful or useable as it will show the number of total shirts, not what is needed, the inventory number of each different size of the shirts.…
11 votes -
printer
Order receipt DOTTED LINE format option doesn’t work with Star 700 kitchen printer.
When using the Large Font along with the dotted lines, the dotted lines wrap to two lines instead of only one.3 votes -
a real time running timer from the Floor Plan
Needs real running timer showing from the table layout for an efficient operation. There are many AYCE restaurants with time limits, currently Clover Dinning app only indicates tables in red at certain preset time and servers need to click each table to check the actual running time or they need to login to web dashboard to check entire tables timer at once. Thank you.
3 votes -
2 votes
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Fulfillment
Allow orders fulfillment time to last longer than 1 hour. Half of my tabs disappear, when I switch to fulfillment time from order placement time. And a lot of time is wasted keeping receipts in order.
Would be much easier if receipts printed in order from fulfillment time, instead of order place time
4 votesLet user determine length of time (within a day) for "fulfillment" orders fetched
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Adding menu items to online menu from device
We should be able to add menu items to our online menu from the device. We used to be able to do this with the "online" column in the inventory app. Clover has taken the entire column away, making the only way to add an item through the dashboard. This is not convenient.
12 votes -
Make 86ing Online menu items easier.
Why did Clover take away the column for 'Online' in the inventory app on the device? Seems the only way to remove an item is now through the dashboard. This is not easier when a restaurant is busy. We need a way to remove (not just grey out and say "unavailable") a menu item from the online menu. It was there until a couple of months ago.
17 votes -
DoorDash Dasher Tips in Employee Sales Report
Until around mid-April 2024, it was possible to view a tips breakdown in the Employee Sales report on the Clover POS devices. The total tip amount for each employee was broken down into "DoorDash Dasher tips" and "Employee tips". "DoorDash Dasher tips" are tips left by customers for online orders delivered through DoorDash Drive, while "Employee tips" are tips actually received by the employee for dine-in orders. It is no longer possible to view this information on the Clover device itself, and accessing the Dashboard is now the only way to view the tips breakdown. I am not sure why…
3 votes -
The ability to add a printer beeper/buzzer to the Star TSP100 order printer
Star already supports a printer buzzer (model BU01-24-A) that plugs into the RJ11 jack at the back of the unit. Ideally, we could set this to print to only certain order types, namely online orders that employees wouldn't necessarily be aware of.
16 votes -
Save Button for Adding Items/Modifiers
Why is there a save button if it is gray scaled and you cannot click. If changes are made in real time there is no need for a save button.
2 votes -
Employee Reports should have number of transactions and breakdown of all cards used in the employee end of shift report so they can balance
Hello ~
My issue is I need a report for my employees end of shift report to print out the number of transactions they had for their shift. This was available before Wed April 24, 2024. The report had the subtotal of all cards (not detailed cards though) and then the tips separately, so the employees had to add these numbers together to get their total of their cards and tips.
Since the update April 24, 2024, they add together the amounts now, but do not give the number of transactions made so they can count up their physical copies.…
6 votes -
Need a monthly report that shows daily CASH sales totals
As a bookkeeper I have a request for an additional report that shows a monthly report with daily cash sales totals. My restaurant client makes daily bank deposits of the CASH they receive. I need to check if what they deposit matches with the cash sales according to Clover. If they deposited more or less than the actual cash sales then I need to record that in the books as cash over or short. Right now no such report exists so I have to look at each day, scroll down, write down the amount on a spreadsheet. Then the next…
13 votes -
Duo Support
I have an issue with Clover duo 2nd when taking a payment from customer. Payment terminal keeps going back to tip select screen even though the customer already selects tip amount and pay with credit card. So, it makes double charge for same order most of time. This duo 2nd device is brand new, and network is super strong. How to resolve this problem? I was contacted to clover tech team, and they didn't give me the proper solution for this issue.
1 votePlease contact support if this issue still persists
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Take orders from KDS - register app on KDS
Allow the Register app to be on the KDS so employees can take orders on it. Taking a quick order from KDS screen would greatly enhance our work flow by having our customer to wait less. It wouldn't need to accept the payments, but getting an order in the system so other employees could get started on would be a game changer. Then we could take payment later.
2 votes -
More Details on Employees reports
PLEASE bring back number of sales slips and net sales for each employee
and option for individual employee's to have a single report for their own cash out.17 votes -
Card type
Submitting a request for the Card Type to be put back on the Employee Overview report within the Reporting App on the device. This is an issue for restaurants!
Thank you!
2 votes
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