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Restaurant

Welcome to the Clover Restaurant Forum. You're here because you are a Clover Restaurant merchant and would like to submit ideas that you feel would enhance/improve Clover's current offerings in the Restaurant space.

In order to submit your idea you'll need to give it a Title then select the Category that best matches your idea. Below are brief descriptions of the Clover Restaurant Categories.



Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


Clover Dining: Ideas related to table management and the Clover Dining experience.

Employees: Please include all your feedback and suggestions for enhancing Clovers employee management software. This includes permissions, viewing and editing employee roles, employee satisfaction, scheduling, owner access and more. If you have tipping suggestions, please include these ideas in the Tipping category of the Taking Payments forum.

Engagement: Share your thoughts on Clover’s built-in software that allows businesses to manage customers including viewing/storing customer information.

Clover GO: Clover GO is a mobile POS system designed for businesses that need to accept payments on the go.

Hardware: Ideas related to Clover hardware in the Restaurant space

Inventory: Please include all your feedback and suggestions for enhancing Clover’s inventory management software.

Invoice: Ideas related to Clover’s Invoicing feature.

Kitchen Management: Ideas related to KDS, Kitchen Printers, etc.

Menu: Share your thoughts on all functions that specifically have to do with Clover’s menu creation feature.

Multi Location: Ideas related to the functionality of Clover's Multi-Location product.

Orders: Ideas relating to the process of creating and managing Orders.

Reporting: Ideas relating to improving and enhancing Clover’s reporting.

Website: Ideas related to your Clover branded website.

Restaurant

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603 results found

  1. You can choose on "tap pay" or on "invoice print" but not on completed transaction. This make no sense. when i tap pay then the customer changes their mind i go back and change the item but the docket is already printed and the meal being prepped. Should have a print docket triggerred by on completed transaction.

    1 vote

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    0 comments  ·  Orders  ·  Admin →
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  2. I need the ability to schedule item and price updates in Clover so changes can be prepared in advance and set to go live automatically at a future date and time. For example, if I update the pricing on bagged coffee today, I should be able to schedule that update to publish on Friday at 6:00 am when the store opens. This would prevent the need to either push updates early or wait until right before opening to make time sensitive changes.

    I have explored existing options such as managing a single menu through the Multi Location Web Dashboard or…

    0 votes

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    0 comments  ·  Inventory  ·  Admin →
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  3. When you make an online order, when you check out the tip function defaults to the lowest tip amount. If the customer doesn't check none, it will default to the lowest tip amount instead of None. we need that to default to None!!!!

    1 vote

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    0 comments  ·  Orders  ·  Admin →
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  4. Objective:
    Increase customer engagement and new customer acquisition by incentivizing referrals with discounts.

    How it works:

    Referral Code Generation:

    Each customer receives a unique referral code printed on their bill after dining.

    Sharing & Rewards:

    The customer shares the code with a friend.

    When the friend uses the code:

    Both the referrer and friend get a 10% discount.

    The friend receives a new unique code to share further.

    Automation & Tracking:

    Codes are unique and single-use.

    Self-use is prevented.

    System automatically tracks code usage and applies discounts.

    Integration:

    Leverages Clover POS capabilities and/or third-party referral/loyalty apps.

    Ensures seamless automation without…

    1 vote

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  5. Its nothing with the website its more with the UberEats integration.
    The modifiers needs to have a setting where my client can select the same modifier multiple times.
    Lets say i have a food combo that comes with 3 sides i want my client to be able to select 1 side 3 times if they wish to do so just like its possible to do with the ubereats interface.

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  6. Restaurant Table Reservations:
    Allow restaurants to utilize an existing Clover Booking feature (currently available for Retail/Services plans) for online table reservations.

    Make this booking feature available a la carte in the Clover App Market as a stand-alone add-on for any SaaS plan, not just the Services plan.

    Advanced Reservation Options & Fees:

    Allow advance booking options up to one year.

    Enable the option for the merchant to apply a non-refundable or refundable booking fee at the time of reservation, which can then be applied against the customer's final bill at checkout.

    Automated Customer Messaging: Implement text messaging (SMS) notifications for:

    1 vote

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    0 comments  ·  Website  ·  Admin →
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  7. Enable the option to add chairs to a table layout based on their actual physical position, mirroring capabilities found in other POS systems.

    Expand the available object types and shapes for designing the restaurant layout.

    Allow the vertical orientation for table/object names within the layout view.

    1 vote

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    Deferred  ·  0 comments  ·  Clover Dining  ·  Admin →
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  8. Time punches can be edited from the web dashboard but the calendar picker does not allow the user to pick the previous day and only allows who hours to be selected. This is not useful to correct time when an employee forgot to clock out the previous day and/or the time is something other than the whole hour.

    Users can click into the field an manually adjust the date and time, but the date picker should either be eliminated or functionality improved.

    1 vote

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    0 comments  ·  Employees  ·  Admin →
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  9. Add permission to suppress tip reporting. The data is misleading for restaurants that pool tips as the employee doesn't receipt a closeout.

    1 vote

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    Under Review  ·  0 comments  ·  Reporting  ·  Admin →
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  10. Expend network label printing functionality to the KDS. Make sure the label print includes custom modifiers.

    1 vote

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  11. The Condensed Report would be better condensed by removing the by employee section or at least the option to remove/exclude this detail.

    1 vote

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    Under Review  ·  0 comments  ·  Reporting  ·  Admin →
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  12. I am a tech for a CC processing company that uses Clover but also have been a chef for 20 years. In Clover POS I can assign a color to an item, who do I contact to have that same color be reflected on that item for the KDS as well?
    Example - If I made all salad items blue when a line cook sees the color blue they know it’s a salad.

    1 vote

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  13. Clover has added great functionality to show pickup time for future orders on the orders screen. Open up this access to the public API so 3rd party order services can set pickup times that display on Clover.

    3rd party services are still required because Clover's tools have limited functionality such as immediately firing to kitchen printers for future orders.

    1 vote

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    Under Review  ·  0 comments  ·  Orders  ·  Admin →
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  14. It was great to add Label Printers as networked printers, but the printers aren't available on Flex and Flex Pocket. Please add as we continue to have to use 3rd party apps for label printing.

    1 vote

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  15. Labels don't print custom modifiers of online orders as well as orders placed on Clover devices, which renders the label printing useless. Any orders with custom modifiers will not be prepared correctly. It was great to get label printers networked, but this is the next limiting factor to broad usage.

    1 vote

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  16. Need to have a report that generates the number of guests each day related directly to each order. This helps with reporting on how much each guest is spending in my taproom.

    1 vote

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    Under Review  ·  0 comments  ·  Reporting  ·  Admin →
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  17. Ability to create a Discount Code for On-Line ordering. For example you have a promotion on social media where people get a 10% Discount on Wednesday with the Code WED10 that they would input while ordering online.

    1 vote

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    Planned  ·  0 comments  ·  Orders  ·  Admin →
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  18. I have ***** reps in my area in Oklahoma City that are going around poaching my Clover merchants at restaurants because they’re able to keep all of the stuff inside ***** and offer it at a lower cost than what they’re paying to add on third-party apps with Clover these features include online ordering marketing online Accounting and all these other features is there a way that we can bundle these things to make it cost-effective for Clover and not have a whole bunch of third-party options.

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  19. It would be beneficial to have an option to add order notes to an order after hitting pay in the Register App. This would allow merchants to go in and add a note while taking payment for an order, eliminating order bottlenecking for high velocity businesses (like counter service restaurants).

    1 vote

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    Under Review  ·  0 comments  ·  Orders  ·  Admin →
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  20. As a bakery that takes pre-orders for future fulfillment, we need the ability to enter the customer name, and date and time of pickup in a way that can be sent with the ticket to a KDS. Tickets also need to be able to be sent to different departments within the bakery, cake, bread, etc. Finally each department needs to be able to view the future orders from a daily, weekly and monthly view for planning yields, expenses, etc.

    1 vote

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