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← Clover UserVoice

Restaurant

Welcome to the Clover Restaurant Forum.  You're here because you are a Clover Restaurant merchant and would like to submit ideas that you feel would enhance/improve Clover's current offerings in the Restaurant space. 

In order to submit your idea you'll need to give it a Title then select the Category that best matches your idea.  Below are brief descriptions of the Clover Restaurant Categories.



Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


Clover Dining: Ideas related to table management and the Clover Dining experience.

Employees: Please include all your feedback and suggestions for enhancing Clovers employee management software. This includes permissions, viewing and editing employee roles, employee satisfaction, scheduling, owner access and more. If you have tipping suggestions, please include these ideas in the Tipping category of the Taking Payments forum.

Engagement: Share your thoughts on Clover’s built-in software that allows businesses to manage customers including viewing/storing customer information.

Hardware: Ideas related to Clover hardware in the Restaurant space

Inventory: Please include all your feedback and suggestions for enhancing Clover’s inventory management software.

Invoice: Ideas related to Clover’s Invoicing feature.

Kitchen Management: Ideas related to KDS, Kitchen Printers, etc. 

Menu: Share your thoughts on all functions that specifically have to do with Clover Dining such as Clover’s built-in menu creation feature.

Orders: Ideas relating to the process of creating and managing Orders.

Reporting: Ideas relating to improving and enhancing Clover’s reporting.

Website: Ideas related to your Clover branded website.

Restaurant

Categories

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Merchants on the Counter Service or Table Service SaaS plans submit your Ideas here. Please use the Payments Forum for all payment related Ideas.

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245 results found

  1. Allow for Special Instructions on Online Ordering to be optional

    Allow for Special Instructions on Online Ordering to be optional. Customers are taking advantage of asking for additional items on food, and employees are having a hard time figuring out if items that customers are listing under special instructions have been paid for or are needing payment collected. I tried to turn this Special Instructions off myself and there is no option to do so. I also called in to Clover to ask Tech Support to turn it off for me, they said this option is not optional to have removed.

    3 votes
    0 comments  ·  Website  ·  Admin →
    How important is this to you?
    Submitted  ·  System responded

    Thank you for submitting your Idea to UserVoice.

  2. Online Ordering

    Having the ability to have online happy hours or specialty menus for specific holidays

    3 votes
    0 comments  ·  Menu  ·  Admin →
    How important is this to you?

  3. Revenue Class needs to be able to be imported for items and category needs to be a filter option

    Revenue Class is not currently exportable and there is no way to easily locate items when there are potentially thousands in a given Revenue Class in order to modify them. Also, it would be nice to be able to filter item list by Category

    3 votes
    0 comments  ·  Inventory  ·  Admin →
    How important is this to you?
    Submitted  ·  System responded

    Thank you for submitting your Idea to UserVoice.

  4. Quantity Update

    There was an update to the system last week that removed the ability to hold down on an item to change the quantity. We utilized that option all the time. Now, if you hold down you can change the item availability.
    It would be nice to have the quantity back. Or, at least put a quantity bar at the top of the screen on the handhelds.

    3 votes
    0 comments  ·  Clover Dining  ·  Admin →
    How important is this to you?
    Submitted  ·  System responded

    Thank you for submitting your Idea to UserVoice.

  5. Open Orders

    As part of our catering operations, we need the ability to view OPEN Orders that were entered at least 12 months in the past. We’ve been using the Clover system for four years, and until September 2024, we could access all open orders regardless of their age. However, we are now limited to viewing open orders that are 30 days old or less.

    This limitation creates significant challenges for our catering business. When customers call to make changes to catering orders placed more than 30 days ago, we’re unable to view or modify those orders in the system. Instead, we…

    3 votes
    0 comments  ·  Orders  ·  Admin →
    How important is this to you?
    Submitted  ·  System responded

    Thank you for submitting your Idea to UserVoice.

  6. Coursing

    Enable restaurants to pre-assign menu items to courses (e.g., Appetizers, Entrées, Desserts) for automatic organization during order entry, eliminating errors and streamlining service.

    3 votes
    0 comments  ·  Clover Dining  ·  Admin →
    How important is this to you?

  7. Merchant would like online menus to have option for different modifiers than what appears on POS.

    Modifier prices and names are the same as the items listed in Items List. Merchant would like the modifiers and items to be completely independent of item list in online menus.

    3 votes
    1 comment  ·  Menu  ·  Admin →
    How important is this to you?

  8. Clover Dining App Restrict permission on employees to remove Additional Charges from an active order

    In clover dining app there are no restrictions for employees to remove the automatic Additional Charges from an order. There should be a permission where Only admins are allowed to remove additional service charge or have manager/admin passcode approval to remove additional charges on dine-in sections only. There should be a permission approval.

    Currently there is an Operational Loss when customer is paying cash, the employee gives the bill to the customer, and customer pays in cash, some servers/employees found a loophole to remove the auto gratuity service charge in the Clover Dining app since there are no restrictions in…

    3 votes
    Submitted  ·  1 comment  ·  Employees  ·  Admin →
    How important is this to you?

  9. Multi KDS Kitchen & Server Mode Needed

    Need a "Server/Food Runner Mode" on multi KDS situation with functionality that ensures orders don't disappear from the server screen when the Kitchen marks an item as ready. Currently, "Expo Mode" doesn't support this feature.

    In this Server Mode, an indicator (e.g., a dot) could appear next to each item to show it has been marked as ready by the Kitchen. When the server touches the item on their screen, it would then be marked as completed on the Server Mode Screen. This would be an ideal solution. Thank you.

    3 votes
    Submitted  ·  0 comments  ·  Kitchen Management  ·  Admin →
    How important is this to you?

  10. Employee Role

    Employees need to be able to have more than one role assigned. Again for accounting purposes. Every Restaurant has employees that work multiple roles. That way when I print out an employees hours to pay them Im able to see the role they clocked in as.

    3 votes
    Submitted  ·  0 comments  ·  Employees  ·  Admin →
    How important is this to you?

  11. Looking for a way that I can set up our Thanksgiving Dinner Special. We would like the customer to be able to preorder the meal online, but

    Looking for a way that I can set up our Thanksgiving Dinner Special. We would like the customer to be able to preorder the meal online, but ONLY pick it up on Thanksgiving day.

    3 votes
    Submitted  ·  0 comments  ·  Orders  ·  Admin →
    How important is this to you?

  12. Partial payments & tips

    When the merchant sends a invoice the customer should have the option to leave a tip and make a partial payment this way the merchant does not have to waste time sending out another invoice.

    3 votes
    0 comments  ·  Invoice  ·  Admin →
    How important is this to you?

  13. KDS should not show already printed orders

    Currently the KDS will show all orders even the ones already expedited to the customer. Example
    I put in an appetizer for the customer of an order of Bruschetta. On the KDS the kitchen will touch the screen to say its ready and it is removed. 10 minutes later I place their main course and the KDS will show the Bruschetta (with a check mark) and the rest of the order. When a kitchen is busy you are now asking the kitchen to make sure they look for a check mark. This needs to be resolved where the item does…

    3 votes
    Submitted  ·  0 comments  ·  Kitchen Management  ·  Admin →
    How important is this to you?

  14. KDS Order Data available on Clover Dashboard

    KDS data available on Clover Dashboard.

    It would be awesome to have the order times, delayed orders, overdue orders, order types available in the reporting section on the clover dashboard.
    To see the number of 3rd party order apps, website traffic, et cetera.

    3 votes
    Submitted  ·  0 comments  ·  Kitchen Management  ·  Admin →
    How important is this to you?

  15. Add an Extra Categories to the main category

    Add Extra Categories to the main category Ex:
    I have a category called (Coffee Bar) I need to be able to split this category into Cold Coffee and Hot Coffee then inside this categories comes the items and it is important to be this way instead of me have to set the Cold Coffee and the Hot coffee as Items and the coffee flavors as Modifiers because in this way I will loose the capability of adding photos to the coffee flavors on the Kiosk and the capability to specify each coffee flavor with it's own modifiers. or I have…

    3 votes
    Submitted  ·  0 comments  ·  Inventory  ·  Admin →
    How important is this to you?

  16. kiosk

    New Clover Kiosk Needs to have a DONE or No receipt button for the kiosk to not force to have to print a payment receipt every single transaction as most customers dont want paper payment receipts. except maybe an order receipt.
    please add this option just like every other clover device has this option to skip the payment receipt so that paper receipts are not piled up all on the floor or around the kiosk because of customers not wanting it.

    3 votes
    Submitted  ·  0 comments  ·  Orders  ·  Admin →
    How important is this to you?

  17. Kiosk and KDS Issues

    I have a problem with KDS and the clover Kiosk
    First the KDS have an issue that if we adjust the size of the text to large or largest we lose the word takeout and dine in with the kiosk orders and it shows just like this ex; (Kiosk..) and the only way to fix it by keep the text on the small witch is hard to see and we are facing the same issue with the due orders so we have dine in and to go order type on the Due, and on the KDS does not show the…

    3 votes
    Submitted  ·  0 comments  ·  Kitchen Management  ·  Admin →
    How important is this to you?

  18. Merchant would like to have a tablet for orders only just for servers

    Merchant would like to have a tablet for orders only just for servers

    3 votes
    Submitted  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  19. Service charge permission <add or remove>

    Allow Admin to enable/disable a staff member to add/remove service charge. While it is imperative to have the system restrict removing the service charge due to operational loss. In certain environments its required to add a service charge at odd hours of the day depending on the order. We need to be able to restrict the addition or removal with the admin code

    3 votes
    Submitted  ·  0 comments  ·  Employees  ·  Admin →
    How important is this to you?

  20. xxxxxx

    Posting 2 ideas that are needed
    1. I offer rolls, where each roll is $8. However if a patron purchases 2 rolls, i want to offer it for $15. The rolls (or any menu item), needs to have a combiner option to push through deals that pushes sales higher
    2. The menu also offers meals, which is a roll, fries and a drink (coke, sprite etc) for $12, i want to able to offer a customer to replace this drink with a milkshare for an additional $2, to get the total to $14. Again an upcharge oppurtunity to push sales…

    3 votes
    Planned  ·  0 comments  ·  Orders  ·  Admin →
    How important is this to you?
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