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Management Functions

Welcome to the feedback forum for Clover Management Functions. Please share your ideas for how we can update our Clover management software to help merchants run their business simply and easily. Specifically, this forum should only include ideas surrounding built in management functions (feedback on business management apps should be included in the Apps/App Marketplace forum). We are listening and we use this feedback to prioritize our roadmap.


Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


1. Clover Dashboard Functionality: Share your thoughts on how the Clover Dashboard as a whole can function more effectively. 

2. Restaurant Menus and Clover Dining: Share your thoughts on all functions that specifically have to do with Clover Dining such as Clover’s built-in menu creation feature.

3. E-Commerce Management/Clover Online Ordering: Please include all your feedback and suggestions for enhancing Clovers e-commerce management software including Clover Online Ordering.

4. Inventory/Order Management: Please include all your feedback and suggestions for enhancing Clovers inventory management software.

5. Receipt Management: Provide ideas related to order receipts here including kitchen receipts, customer receipts and merchant copies. Tell us how Clover can enhance the processing of, information on, and appearance of various types of receipts.

6. Employee Management: Please include all your feedback and suggestions for enhancing Clovers employee management software. This includes permissions, viewing and editing employee roles, employee satisfaction, scheduling, owner access and more. If you have tipping suggestions, please include these ideas in the Tipping category of the Taking Payments forum.

7. Software Plans: Here you can provide feedback on Clover’s software plans. Please specify which plan your idea is featuring (Table Service Restaurants, Counter Service Restaurants, Register, Essentials, Payments).

8. Other Management Suggestions: Place your idea here if you have feedback that does not fit in any of the other forum categories.


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1116 results found

  1. It has come up to our attention that price changes happen very often if not daily, so it'll help to have logs show when the item price changes.

    2 votes

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  2. This merchant has items with names in both English and Chinese however due to the space limits the longer English names pushes the Chinese names off the screen and it is not visible. The merchant would like to have the names overflow into a separate line rather than just be pushed off the screen

    1 vote

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  3. It would be helpful to have a separate pricing option for the COLO platform so that the cost of to go supplies can be passed onto our online ordering customers and not our dine in customers. This is especially helpful now that the cost of to go supplies are in short supply due to COVID.

    11 votes

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  4. Currently order types force you to choose a default. I would like to have the option to not have a default order type so that the cashier is forced to choose, thereby minimizing errors being sent to the kitchen.

    For example, if the default is "Dine In" it's too easy for a drive thru order to get mislabeled if the cashier forgets to choose Drive Thru as an order type. This causes wasted food and/or wasted packaging.

    No need to make it complicated, just need an option to NOT have a default order type so that cashiers are forced to…

    1 vote

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  5. Merchant need the option for toggling on or off the custom modifier option in clover dining or Register

    1 vote

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  6. Bring back the option to automatically email receipt to merchant as well as the customer.

    1 vote

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  7. Allow the old version of inventory. Doesn't allow to change back to old version anymore.

    1 vote

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  8. If a Bartender rings up a drink, it prints a ticket to their label printer no matter what. A bartender doesn't need to see a ticket for a Miller Lite that they just opened and handed to a customer. If your bar staff totals more than one you could end up with drinks being made twice.

    2 votes

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  9. Employee Name Displayed on Non-Table Order Section like the other section same

    1 vote

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  10. Hi, when you setup online ordering and you have a multi-location store the Clover App uses the multi-location name for all your stores. I think it makes more sense to use the location-level store name. For example, my multi-location store name is "Gateway Subs - Umbrella" and my locations are named "Gateway Subs - Location". On the clover app, all the locations are showing up as "Gateway Subs - Umbrella". This doesn't make sense from a user perspective.
    Thanks.

    1 vote

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  11. The Register App limits any one item from being sold more than 100 times on a single transaction. Please remove this limitation as there are occasions wherein a customer may buy more than one hundred of any given item

    4 votes

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  12. In Clothing store, we like to add SIZE, COLOR or Sometime Dimensions but there should not be any price tag attached. Currently it shows Size Medium $0.00 which looks very odd.

    Variant Item doesn't a solution, it is very difficult to manage with 100s of articles with 50+ variants each i.e. (Sizes x Colors)

    2 votes

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  13. We are a bakery, and we receive many call-in reservations for product orders that will be paid for at pick-up. We need a way to place the unpaid order, remove the required products from inventory so they can't be sold again, then close the order out when it is paid. Does this feature exist somewhere and we are just missing it?

    1 vote

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  14. Need a better layout for bars adding cocktails, beers, rounds etc.

    4 votes

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  15. The open orders on the dashboard doesn't display the correct amount or the correct open orders. It needs to be fixed. It was messed up during the last update a few weeks ago. This helps provide a better summary stats.

    2 votes

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  16. There are too many steps in adding inventory on the Clover Dashboard. Users should be able to add modifers, printer labels etc all when you first enter the item in the Category. Instead you have to save the item and then go back into each one. Being able to Quick Edit any column that you filter in (ex modifiers) would be so much faster.

    1. You should be able to select all items within a category for printer labels
    2. Option to delete items when you're under the category section, not just remove them from the category
    3. Eliminate when you go "back"…
    3 votes

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  17. We often have times that a mistake is made on a ticket, ie. taxes need to be removed for an EBT ticket or other tax exempt customer. We then refund the full amount, but can't reopen the ticket to remove the tax. We then consequently have to re-ring the entire ticket and run again without taxes. This is the most frequent issue. It just creates a lot of open tickets that we can't delete. We would like to see this as a function added to make it more convenient for our guests.

    10 votes

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  18. The Multi-Location Dashboard is great, in theory. However, 3 BIG changes can drastically help franchises and enterprise level businesses. This would allow Clover to stay competitive in the market without merchants switching from Clover to higher end POS' to compensate for lack of options for franchises and enterprise level businesses.

    1. We NEED the ability to not only link, but to support and have full functionality of multiple locations for the Multi-Location Dashboard using ALL current service plans, including the older $29.95 Register plan and current Counter Service plans. Merchants should not have to downgrade from the current Counter Service plan…

    38 votes

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  19. The merchant needs to be able to apply a quantity to a modifier associated with a selected item within Clover online ordering.

    EX:
    Customer choices and item called 'dozen bagels'. They want to split the flavors and select multiple types of different flavors to be included.

    This option is not available on Clover Online. Having an option to apply a quantity to not just an item, but modifier as well will help restaurants with better online ordering flow. Customers have to use the special request to grant this. Most Customers may miss the special request field.

    12 votes

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  20. Currently can only exchange item for another item of same value. Prefer exchange item for another item regardless of value, then be able to print receipt showing either the net amount refunded or the additional amount purchased.

    2 votes

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