562 results found
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Separate Reporting Category for Third-Party Integration Staff Tips
Currently, when digital staff/merchant tips are sent over from third-party online ordering integrations (such as DoorDash via the CREATEPAYMENTRECORD API), Clover’s reporting system does not have a dedicated category to map them to. Because there is no native breakout for online staff tips, the system temporarily places them under the "Cash Deposits" section as a negative/deduction value and attributes them to "No Device".
This behavior is causing massive confusion for merchants during financial reconciliation, as online digital tips appear to be incorrectly impacting and deducting from their physical net cash balances.
Requested Enhancement:
We need a dedicated, separate…1 voteThank you for submitting your Idea to UserVoice.
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Modifier label firing
Really need to have the ability to fire modifiers to specific printers instead of just items. For example someone orders a filet with a side salad and baked potato. The filet goes to the grill printer and the side salad modifier needs to be fired to the salad line. Aloha POS has this ability. The merchant has at least 15 side options and the customer doesn't always order side salad so it would not make sense to attach the item to the salad label.
1 voteThank you for submitting your Idea to UserVoice.
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KDS Modifier Group Names
would be nice to have KDS modifier group names display like the printed receipts. this is especially important for pizza restaurants that need to see modifier group name "left half toppings" and "right half toppings" etc
1 voteThank you for submitting your Idea to UserVoice.
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camera in homebase
I would like the ability to turn off the camera in Homebase to make clocking in and out a little faster if they have slower internet.
1 voteThank you for submitting your Idea to UserVoice.
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Have add ons for Homebase plans
Have add on's that are available for Clover Homebase so that support is seamless. Add ons are things like dual roles, API integration, multiple location support tip pooling ect
1 voteThank you for submitting your Idea to UserVoice.
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move authorizations between tables
there needs to be the ability to move authorizations between tables to avoid having to void transactions if the payment is applied to the wrong table. The window where the void is sent and the funds are released causes issues in fast paced restaurants.
1 voteThank you for submitting your Idea to UserVoice.
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adjust items after order is paid
users should be able to correct items on a paid order. example, if an order is paid and the server/cashier notices that they entered the wrong item that is a higher price, there is no way to correct that and give the customer back the difference if they are tip on paper. the message that appears if you try to refund an order, is that the order is still open and you cannot refund. Voids are not always feasible as there is a window where the funds are still held on the card.
1 voteThank you for submitting your Idea to UserVoice.
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split payment reciept
Print the amount due on split payments and partial authorizations on receipts. that way the servers do not have to remember the amount and notice on the screen that there is a balance due.
1 voteThank you for submitting your Idea to UserVoice.
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Print order ticket twice
second request. i need the order ticket to print twice. one goes to the barista, one goes to the cashier who handle to baked goods and finalizes the order when both tickets are finished. at this time, we go to receipt reprint, choose order ticket, then reprint. this is taking too long when there is a line of customers. please, just create an option to print multiple order tickets.
1 voteThank you for submitting your Idea to UserVoice.
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PLEASE "FIX" the WEB DASHBOARD MENU ADDING ISSUES
Please FIX the Clover Dashboard MENU ENTERING ISSUES -
HAVE already escalated and reached out to MANY Support Reps -
You CANNOT "scroll" down to ALL the fieldsThe ONLY way to be able to stay on the adding items page to ADD info ...
Is to "ZOOM OUT"
But you have to zoom out SOO far that you cannot see the wordingHave tried different browsers, laptops and computers _ ALL of my NEW in the past year Customers are havig the SAME issue =
IS VERY PROBLEMATIC and isw CRITICAL to them managing their menus in a timely…
1 voteThank you for submitting your Idea to UserVoice.
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Flex Tipping and Checkout Sequence
Please change or make available the ability to change the checkout and tip sequence on the Flex and Pocket. It should be... 1 Enter Card, 2 Select Tip Amount, 3 Sign On Screen, 4 Receipt Options. We are losing clients because others do it this way, but Clover asks for the tip before entering the card info, which restaurant owners do not like as it makes for an awkward check out.
1 voteThank you for submitting your Idea to UserVoice.
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Pages for Inventory
In the Dashboard on the Items list, please add pages to be able to jump forward further in the alphabetized order so we don't need to scroll all the way down and hit > countless times to get to the latter part of the alphabetized inventory items
1 voteThank you for submitting your Idea to UserVoice.
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self-service Tab closure for bars
Specifically targeting bars; late-night, a larger proportion of the bar staff-s time is dominated by having to close tabs, and in a crowded bar, a large amount of space at the bar is also dominated by customers waiting to close their tabs.
Idea: QR code link to portal (Bar can post QR codes around establishment, by open-space areas, by exits, even in parking lots), customer can enter in last 4 digits of the CC they opened the tab on, and can then close out their tab via self-service, adding tip and signing, instead of having to interact with bar staff.…
1 voteThank you for submitting your Idea to UserVoice.
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Sales by Day in Rows
Provide ability to generate monthly & yearly sales report broken down by DAY, with days listed in rows (NOT COLUMNS)
1 voteThank you for submitting your Idea to UserVoice.
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Sub Categories Should Roll Up Under Parent Categories in Reporting
I would like to suggest an improvement to how Sub Categories are handled in reporting.
Right now, it appears that Sub Categories are being reported as if they are completely separate Categories, rather than being grouped under their parent Category. This makes reporting more fragmented and less useful for businesses trying to track department-level sales.
For example:
Category: Bakery
Sub Categories:Bread
Pastries
CakesCurrently, reports treat Bread, Pastries, and Cakes almost like separate Categories instead of rolling them up under Bakery. I believe Sub Categories should function more like organizational breakdowns within a Category, similar to how Modifiers report…
1 voteThank you for submitting your Idea to UserVoice.
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Korean Language Support
The ability for Multi-Language support to include Korean. For Clover Flex, Solo and Duo devices
1 voteThank you for submitting your Idea to UserVoice.
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online ordering
I have customers that orders months ahead because during Chinese New Years I have an insane promotion that because my restaurant is packed with online orders, people always order ahead. In other systems I can set it to allow orders to be ordered months ahead, I wish Clover has this same functionality
1 voteThank you for submitting your Idea to UserVoice.
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With larger parties where an auto added , say 20% tip is added to the bill... Needs to be an option to add that under "TIPS" .
With larger parties where an auto added , say 20% tip is added to the bill... Needs to be an option to add that under "TIPS" .
Currently, the ONLY way to add an auto tip % to large parties bill is by adding it to taxes and fees ...
BUT it is NOT a "tax" NOR a "fee"AND - Doing it as Clover only allows via taxes and fees...
Means the large table tip auto added "DOES NOT" show up under Employees "TIPS" in "TIP REPORTS" at the end of the day - Makes for missing entering tips…
1 voteThank you for submitting your Idea to UserVoice.
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Taxes and Fees
Ability to choose the appropriate tax for the item at the moment of the transaction ,not by default. Right now we only can program taxes by defaults /items level but if the merchant only use a clover device for payment processing and have different tax rates like in Puerto Rico (City Tax, State Tax, Reduce tax - for certain items) at the moment of transaction they can not choose the tax
1 voteThank you for submitting your Idea to UserVoice.
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Columns
In the Items list, I would like to change the default columns to suit the way we do business. Currenty, I have to remove unnecessary columns every time I look at a list. If I could check off what I want the defaults to be that would be a huge time savings.
1 voteThank you for submitting your Idea to UserVoice.
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