569 results found
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App for finding the cost price of Open orders
While we export the open order details, we have only selling price details in the sheet. Cost price details are not available. Need an option for getting the cost price for the open order items.
3 votes -
Adding reporting based upon applicable Sales Tax.
Hello,
Currently, there is no ability to generate reports or search for transactions by applicable sales tax. For example, in my Finances>Taxes section, there are a number of sales that apparently have No Sales Tax (0%). We cannot identify which those are, we cannot search by sales tax, etc. It would make a lot more sense to have a Report that is broken down by sales tax.
3 votesWe are working on a more detailed version on the taxes report that will solve this.
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Surcharge information on Order Receipt
Is it possible on the order receipt to have Surcharge information available. With a sit-down restaurant without a handheld device, the order receipt is presented to the customer and then payment is taken. Having the transparency to have the surcharge amount on the receipt to show the total after the surcharge, so the order receipt presented to the customer and the payment receipt when surcharge applies alligns
3 votesService charges appear on the itemized customer receipt, but are not printed on order tickets, as they are not items to be prepared by the kitchen.
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printer
Order receipt DOTTED LINE format option doesn’t work with Star 700 kitchen printer.
When using the Large Font along with the dotted lines, the dotted lines wrap to two lines instead of only one.3 votes -
DoorDash Dasher Tips in Employee Sales Report
Until around mid-April 2024, it was possible to view a tips breakdown in the Employee Sales report on the Clover POS devices. The total tip amount for each employee was broken down into "DoorDash Dasher tips" and "Employee tips". "DoorDash Dasher tips" are tips left by customers for online orders delivered through DoorDash Drive, while "Employee tips" are tips actually received by the employee for dine-in orders. It is no longer possible to view this information on the Clover device itself, and accessing the Dashboard is now the only way to view the tips breakdown. I am not sure why…
3 votes -
Online Order Descriptions
When adding descriptions for online items if you type anymore than 60 characters the description flows into the space between items. You can use even less characters if your item name is long or you add a picture. For ease of reading while on a mobile device the constraints in which a description can fit per item would ideally be increased. Or font sizing would help to mitigate this. Is this something that is in the works of implementing?
3 votes -
Address
From the register icon, if you choose delivery the prompt for address and telephone number should automatically pop up. There is never a time that you will choose delivery and not need the address. For restaurants that have younger employees-if they forget to ask for address information it creates big problems to retrieve that information.
3 votes -
Receipt URL
The URL's on Clover receipts are so bad. I run into vendors so often that have HTTPS://WWW.NONE.COM/ -- why bother displaying that?!
Why bother displaying HTTPS://WWW or the slash at the end of the URL?
Can't it just be "restaurant.ca" or "RESTAURANT.CA" instead of HTTPS://WWW.RESTAURANT.CA/"?
I've even seen receipts where the URL is split across two lines like this:
"HTTPS://SOMETHINGCOFFEE.COM
/"There's gotta be a better way. The HTTPS is not essential. The WWW is only essential in RARE situations, as the browser will almost always attempt to add the www if browsing to the TLD doesn't work.…
3 votes -
Expected deposit
Please put this "Expected Deposit" back on my daily report. All restaurants use this. I don't understand why Clover got rid of it. Its the single most important line of information on a restaurants report. Its cash collected, minus total of TIPS, minus cash adjustments and refunds. This is clearly an error in the update.
2 votesThank you for submitting your Idea to UserVoice.
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Please bring back the layout of the Sales Overview Full Report.
Please bring back the layout of the Sales Overview Full Report. After the most recent update we now have to toggle between Sales Overview and Sales Report reports in order to get all the totals, including Tips and Surcharges. The old Sales Overview Full Report had all the important information on the same report and all the information fit on the page nicely when printed. The new layout is not at all user-friendly.
2 votesThank you for submitting your Idea to UserVoice.
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OnLo Navigation
We have an older demographic and NOT having the navigation menu at the top is confusing to customers in our area. They do not know they have to click 10 buttons to see the Menu. This should be a toggle by the business owner to always display the menu navigation bar or not. We are losing customers over this. they dont see any menu items when the site loads.
2 votesThank you for submitting your Idea to UserVoice.
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Archive old menu items/ Hiding categories
Archive Feature/ Hiding unused categories!
When working in the clover dashboard, it can become very cluttered with old items, categories and modifier groups. It would be great to have the option to "archive" certain features. Most importantly archiving categories and items.
This would help clean up the back end to make it more user friendly for owners and managers. It would also help increase efficiency in the front end.
For our restaurant, we change the menu twice a year. We keep all the old items and modifiers for data. We also have certain categories that we only use seasonally, or…
2 votesThank you for submitting your Idea to UserVoice.
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Customer Phone Number Formatting on Order Printouts
Suggestion: Improve Phone Number Formatting on Online Ordering Printouts
On Clover Online Ordering printouts, the customer’s phone number currently appears as one continuous string of digits, with no spaces or breaks.
For example:
6135551234
It would be much easier and faster to read if the number were automatically formatted into the standard three-three-four format:
613 555 1234
or:
(613) 555-1234
The three-digit area code followed by the three-digit prefix and four-digit number is how people naturally recognize and read phone numbers. This would make the information significantly easier to read at a glance, especially in a busy restaurant environment where…
2 votesThank you for submitting your Idea to UserVoice.
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Provide POS check details back on intotransaction details; went missing after portal update
When we process payments with our POS system using Clover terminals it use to show our POS check details (Check number and table/customer name) in the transaction details of Clover transaction details. This is now not visible in the new dashboard. We cannot search on check numbers now which makes it very difficult with the high volume of sales we do day to day.
2 votesThank you for submitting your Idea to UserVoice.
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Movie Ticket Kiosk
I think it would make a lot to sense to expand the use of the kiosks to other businesses. For instance, you could use a kiosk to purchase movie tickets and snacks, connect it to a KDS, then snacks could be ready on the way to the movie with less wait.
2 votesThank you for submitting your Idea to UserVoice.
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Make it mandatory to provide phone number on kiosk
Allow merchants to force customers to provide a phone number when using the Kiosk.
Currently, the Kiosk only requires customers to provide their name. We need to be able to make customers provide a name and a phone number before they can place an order on the Kiosk.
2 votesThank you for submitting your Idea to UserVoice.
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KDS Check Header Customization
It would be nice to expand the header section of a displayed check/order so that it's more information rich. For example, the order type (For Here or To Go) should go on the first line followed by the customer's name on the following line. There seems to be no one of customizing the header section of a check.
2 votesThank you for submitting your Idea to UserVoice.
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Prompt for Clover Rewards enrollment when paying a previously opened/held order
Description:
Currently, the main opportunity to enroll a new customer in Clover Rewards on the Register happens when initiating a new transaction or at the Pay / Post-pay screen on a fresh order. However, when an order is started and then left open (held, saved, or suspended) so the customer can return later for payment, there is no reliable prompt to sign the customer up for Rewards when the order is reopened and paid. This creates friction and causes many enrollment opportunities to be missed—especially in restaurants, service businesses, or any environment where orders are commonly held open.
Requested improvement:…2 votesThank you for submitting your Idea to UserVoice.
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Sort order of Modifiers within Mod Group
When adding a modifier group you should be able to drag and decide which modifier pops up first. For example, a pizza shop wants to select sauce, then cheese, then toppings. We should just be ablet to drag and move them or enter them the way we want them to come up. It defaults to alphabetical order.
2 votesThank you for submitting your Idea to UserVoice.
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Kitchen Printer Chit Customization
I am all in with Clover if I could only adjust the Kitchen Printer Chits. I need a compact and readable printout. Kitchen efficiency is above all else in my casual dining restaurant.
The current order printer setup in the kitchen is too large, too spaced out, hard to read font, and splits items up by table and guests. The kitchen just needs items to make and in the mods in a simple condensed format please.
2 votes
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