272 results found
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Rewards % off doesn't work
Your rewards program needs a LOT of work and a LOT MORE INSTRUCTIONS posted. I was able to get a $ off discount to work, but that is not optimal for my type of business. I would like to offer a 5% discount after $100 purchase, but that doesn't work at all. There are so many broken pieces to the rewards "program" I hardly know where to begin. The pop-up box after the customer checks in asks for the amount of today's purchase; when that is entered, it automatically awards them points before it is even paid for. That is…
2 votes -
Allow for remove taking payments through virtual terminal.
Allow for you to remove access to take payments on Virtual Terminal or separate out the invoicing section. This will make the system more PCI Compliant in relation to invoicing where you aren't enter credit card information on your keyboard.
5 votes -
REPORTING
We are a gym that uses the recurring billing option within the clover dashboard for our 1st of the month fitness deductions for our members. The feature works great, but there is no transaction reporting option to include ONLY our 1st of the month fitness deductions. We also have a point of sale device that is tied in, so all transactions are included within the reporting. In order to make the report correct the date range needs to span over the course of 3-4 days, as recurring billing starts pending 1-2 days prior to the actual deduction date and usually…
1 vote -
Void option
PLEASE for the love of god, add a void option, or an option to change payment methods if someone made a mistake, to the register app. It’s so difficult when doing bookkeeping, and calculating commissions for contractors, as it still counts as income.
1 vote -
Offline Payment printed on the Receipt
Hello,
I would like to confirm whether it is possible to display an indication for "Offline Payment" on merchant receipts when transactions are processed without a network connection on the Clover device. Currently, there is no specific indication when an offline payment is made, which may cause confusion for merchants.
Could you please verify if this can be implemented so that receipts clearly state "Offline Payment" in such cases? Your confirmation on this matter would be greatly appreciated.
Thank you.
1 vote -
Partial Refunds on Payment links and HCO
partial refunds within the Clover dashboard. As of the current system configuration, there are specific limitations related to partial refunds based on the transaction type:
- Virtual Terminal or Physical Clover Terminal Transactions:
o You can process partial refunds for transactions conducted through the virtual terminal or a physical Clover terminal.
o If a customer requests a partial refund for a charge made using either of these methods, you can initiate the refund directly from the Clover dashboard.
- Payment Links or HCO (Hosted Checkout) Transactions:
o Unfortunately, partial refunds are not supported for transactions completed via payment links or HCO.
o…
13 votes -
Invoices
When searching for invoices, whether in the online dashboard or on the Clover Go app, the selected invoice only gives the sent/due dates, customer name/email, and the subtotal. We need to be able to search for and see what was invoiced. This reporting feature is woefully vague. The only way to see what was invoiced is once it has been paid for which does no good for invoices that are still pending.
2 votes -
VARIABLE DISCOUNT
Hello,
We need to be able to apply either
1. A variable discount to orders, or
2. A percentage that is not a whole number. Can you please help us to make Clover a better fit for Retail?1 vote -
Pause Individual Card
Currently you can "pause" an entire plan, but not an individuals card. We should be able to "pause" an individuals card within a plan instead of having to delete it and then re-enter it. A "resume" date feature would be great with this also.
7 votes -
Allow user to change customer facing text on hosted checkout screen. For example change "Your Order" to "Your Donation"
Allow user to change customer facing text on hosted checkout screen. For example change "Your Order" to "Your Donation"
Currently you can only change the header and footer info.8 votes -
Shared Tip between multiple servers
My restaurant has a banquet space that hosts large parties where multiple servers are assigned to one check. The charged tip, however, will be assigned to only one server. I need to have the ability to share that tip between multiple servers. The server who ends up with the entire tip has overstated tips for their shift and the other server(s) have no tip recorded for their shift. I would request a way to reassign a portion of a charged tip.
2 votes -
Sales Tax on Exchanges
When a customer is exchanging an item of the same price, there should be a way to disable Sales Tax so that it is not re-added to the order. The customer already paid the sales tax when the original purchase was made. If tax is added to the exchange then the customer is paying same sales tax TWICE.
1 vote -
Only one discount per ticket/item
Only allow one discount per ticket or item
1 vote -
Make items discountable or not discountable
Choose items that can be discounted or not discounted.
1 vote -
AVS
Clover Online Ordering - need to be able to capture cardholder address so AVS can be performed.
1 vote -
Allow Cash as a tender type on Virtual Terminal
Merchant wants to be able to select cash as a tender type on Virtual Terminal. Currently VT only allows card or check which makes sending receipts to customers impossible when they pay cash.
3 votes -
Email Entry
Currently, the staff can find me as a user/contact and then place my order in order to auto-fill my email address when i make payment.
The problem is, the all the staff don't know me so i have to type my email all the time which is frustrating. Why not remember my details based on card details like other stores.
1 vote -
Refund items from transactions & fees attached
On the Clover Dashboard, you are able to go to a transaction and refund a specific item from that receipt, but there is not option to refund the taxes/fees or not. On the device itself, however, I cannot select a specific item within a receipt to refund, but when I manually type in the amount to refund, I AM given the option to refund taxes/fees or not.
We should be able to do identical processes with this on the device AND the dashboard. We want to track the specific items refunded, but we cannot do that without paying the credit…
1 vote -
Remove sales tax for cash only transactions
Create an option to remove sales tax for cash only transactions without having to manually remove sales tax.
1 vote -
Taxes at Healthcare/ Payment plan
Enable taxes on Healthcare/ Payments plan
2 votes
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