248 results found
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Pre-authorization
We have to do pre-authorizations in our business for rentals. Right now we have to do a pre-Authorization save that order then actually open up another order to charge the customer. It would be very helpful if we could do all of that in one order. If we could take an authorization of a card and also preform a transaction within that order but have the order saved on order with the authorization still open. When the customer returns our equipment we can void the authorization or if the equipment is lost or damaged we can reopen the authorization and…
1 voteThank you for submitting your Idea to UserVoice.
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Surcharge Processing
While performing a sale the device displays the price + the surcharge amount, prior to the card being processed. This confuses customer's who are using a debit card as they think they are having the surcharge applied to their transactions.
The net sale and receipt will show that the surcharge was not applied but the process is confusing and irritating to the customer and merchant.
A suggested solution is to add "only applied to credit cards, not debit cards" after "+$xx merchant credit card surcharge".
1 vote -
Use of TA Tokens in the VT
merchant would like the VT to use and store TA tokens because they export the authorizations and run them through an API.
1 vote -
Please allow keyed refunds in the clover dashboard virtual terminal.
Please allow keyed refunds in the clover dashboard virtual terminal. If the original sale is not allowing a refund, then I have to get the whole card number and key in the refund, however, I can't do that in the Clover virtual terminal. In the Vterm, the options are "Take payment" "Pre-authorization" "Invoice" "Card verification" "Recurring payment." Please add "issue refund" to these options.
3 votes -
payment links
I am looking for the option to allow customer to pay with checking/savings account in addition to credit/debit card via a payment link.
2 votes -
Allow Cash as a tender type on Virtual Terminal
Merchant wants to be able to select cash as a tender type on Virtual Terminal. Currently VT only allows card or check which makes sending receipts to customers impossible when they pay cash.
2 votes -
Frequency & customization of email notifications for Recurring Payments
It would be great if the emails that are sent out for Reccuring Payments could be customized as well as choosing what is actually sent out. It currently sends out 4 emails in total: credit card added to customer profile, recurring payment amount, payment scheduled date and an email once the transaction was completed. This is too much and overwhelms customers. It would also be great to customize the email that is sent out - we would like to remove the French portion to shorten the length of the email as well as add our own details.
4 votes -
Recurring Payment Failure
Occasionally a customers recurring payment will fail for various reasons, ISF, expired card, etc.
I originally set up Clover to automatically email receipts when payments were processed.
I have had an issue with Clover sending receipts that make it appear as though a payment was processed successfully when it actually failed to process. This is an issue, a BIG ISSUE.
I haven't been able to turn off AUTOMATIC RECEIPTS, except to change each customer, individually.
CLOVER IS SO MUCH MORE DIFFICULT THAN PAYEEZY. I'm not sure that CLOVER is a good option for our business.9 votes -
Utilizing Fraud Tools with COLO results in a high rate of decline/abandonment. .
The QR Code order page doesn't even have a field for street address. Therefore, enabling AVS with street address results in a high rate of decline/abandonment. Same with ApplePay/Android Pay which don't require AVS or CVV. All Contactless payments in COLO decline with Fraud Tools enabled.
1 vote -
ACH Recurring Payments doesn't have Puerto Rico as an ID State or as a State in general
We have clients in our facilities in Puerto Rico who are very interested in using the new feature of ACH payments on recurring payments. But when they actually tried to use it in the states and the ID state, Puerto Rico (PR) is not included. Making it clear that Clover does not have this type of update for Puerto Rican customers. Please include this.
1 vote -
Tipping based per transaction vs. on total ticket amount
Hello,
It has become aware that when splitting a ticket for a group who would like to pay separately, it calculated the suggested tip amount based on the total ticket and not their individual portion. This has created awkward situations at the end of our guest experience, in which they assume we are asking for a much larger tip than appropriate, Especially if it is a large group over 4 people. This only seems to happen on the large Station model and not the handhelds. I will be shopping for other POS systems.1 vote -
Allow user to change customer facing text on hosted checkout screen. For example change "Your Order" to "Your Donation"
Allow user to change customer facing text on hosted checkout screen. For example change "Your Order" to "Your Donation"
Currently you can only change the header and footer info.4 votes -
Custom split & check overage
When splitting a transaction I would like to remove the 2-ways, 3-ways, 4-ways, 5-ways and 6-ways. Only pay all and custom.
When a customer writes a check for over the amount of the sale, the amount of the change to give the customer is given.
1 vote -
QR code Scanner
We are located in airport and quite often airlines issue meal vouchers to flyers. The voucher looks like the credit where it has credit card number, expiriation date, billing zipcode, and CVV. At the bottom of the voucher has the QR code. We have to manually input the credit number. We are looking for the way to scan the QR code as a payment since manual work taking a lot of time.
1 vote -
Cash sales - it would be nice to be able to customize the default dollar value being generated by the system when doing a cash sales.
Cash sales - it would help if we could change/program the default dollar value ( being generated by Clover Duo) shown on the pay cash sale screen. The first option is the total of cash sale which is Ok. The other three touch screen dollar amount are generated by Clover Duo and often don’t reflect the dollar value submitted by the client. The cashier then has no other choice but to use the customize button. This is more time consuming than having default values of $5.00, $10.00, $20.00, $50.00 and $100.00 denomination value.
1 vote -
Update expiration date for recurring payments
Customers that already setup for recurring payments sometimes have an update on their credit card with a new expiration date only. There seems to be no way to apply the update without replacing the card. This requires to call the customer and acquire all of the card information. This is more time consuming that necessary for the customer and myself. This feature was available for Payeezy Gateway. Please consider making this available on Clover Virtual Terminal.
6 votes -
Recurring payment
You should be able to see the number of recurring payment transactions and the total prior to the charges being made on recurring payments. I have called them every months and yet nothing changes .
3 votes -
interac surcharge
I recently changed from a 3rd party app in Clover to Clover's built-in surcharge functionality for interac and credit transactions. The credit portion works perfectly, the surcharge is always charged on credit transitions (tap or not). HOWEVER, your interac functionality is faulty! It will not charge the surcharge on tap transactions, it only charges on transactions where the customer inserts their card. This is a bug in my mind! Why would we not want surcharge applied to all interac transactions? The 3rd party app did so, so it's not a interac rule. It's clearly a bug in your software. Please…
2 votes -
Would like for the tips to be added to whichever employee starts the order regardless of which employee closes it out.
Would like for the tips to be added to whichever employee starts the order regardless of which employee closes it out. Recently I noticed some of my employees orders tips were going to a different employee when closed out.
3 votes -
tip online order
Being able to remove the tip options in online orders.
5 votes
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