566 results found
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Speed Up Pre-Auth
Speed up pre-authorization process. When you preauth you have to back out of the tab to start the next. Instead it could preauth then just save the tab and go back to the main bar and more section. There are lots of "taps" happening when trying to pay / authorize etc
1 vote -
VOID NOTIFICATIONS
Allow the user to opt in and out of certain notifications to their email, SMS, or Clover G2 App!
2 votesHello,
Thanks for your feedback. Can you please provide further details on what you would be looking for? We see value in notifications of refunds processed by other employees. Any additional context or requirements you may have would be great.
Thanks,
Clover Product
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tax base on modifer
An Item is taxed when a modifier is selected for an item. In California a sandwich or salad that has hot meat like chicken or bread is toasted is required the whole item to fully be taxed.
For example, when I add modifier Toasted, Clover needs tax the item.
1 vote -
SERVICE FEES ARE TAXED
The additional fees button adds the fee below the tax line--this is not correct. Any fee that is not voluntary is taxable in CA.
2 votes -
Split Checks by Guests for Pick Up and Delivery Orders
Allow splitting of a guest check for Pick Up and Delivery orders. Clover is so traditional in the way of programming. The functionality exists for tables...cross it over to other ordering types. One person calls in and orders for 10 people or their department. FOCUS would allow me to split the check by item over multiple orders in one check. This function is CRITICAL!
1 vote -
taxes
Dine in deserts should be taxed.... take out deserts should not be taxed. Please allow for this, I have to give free money to the state. My previous POS allowed for this. My customers are gonna be giving the state $12,000
1 vote -
Customer Charge Account
It would be nice if you can charge an order to a customer. We have multiple hospitals that charge transactions to their department. It seems to have the functionality to charge to a customer but it doesn't work. After being on the phone with Clover support for over an hour, it seems that it doesn't work and it also doesn't flow through on reporting.
1 voteHello,
Thanks for your feedback. Can you clarify that the following is what you're trying to do on device?
- Create an order
- Lookup a customer
- Use customer's card on file to pay for the order
If so, this feature is currently under review.
Thanks,
Clover Product
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Gratuity/Delivery Charge
Gratuity should only be based on the price of the product. When I enter a delivery charge it is included in my gratuity percentage because gratuity is a percent of the whole bill. There should be an option to add an additional fee for a delivery fee that is not taxed or included in gratuity but instead tacked onto the end total of the bill.
1 vote -
Common Retail Discounts
Native functionality to support the typical discounts retailers use, such as: (1) Buy One, Get One for x % off; (2) Bundled discounts; (3) Spend X discounts; (4) Quantity Discounts
Retailers frequently offer promotional discounts to encourage upselling, promotion of new products, and to clear out old inventory. This is so common within the industry that Clover needs a much better solution to effectively serve retail merchants.
Zaytech offers an app with some of this functionality, but it is buggy and doesn't work with variants
6 votes -
sendind out invoices through virtual terminal
To stop a charge backs ! when we send the virtual terminal invoice That basic email you have created you need to protect us with letting the "PAYEE" put in as much information as possible, like card billing address and an acceptance button with Regs and or disclaimers somebox where they can check off the amount to be charge before pressing the authorize transaction button.
As of now the person receiving the email only has to enter a card number. Anybody can have the card number is my point. That would help us. Greatly.5 votesHello,
This will be available in a future release.
Thanks,
Clover Product
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Remove Gift Cards From Batch Total
I am unable to reply & comments are closed on the reply question from [Kevin Nathan, Admin, Clover] to my original post with this same heading.
My reply answer is that I do mean redemptions, even though my original post says activations. I meant to say redemptions. Text of original post and reply from [Kevin Nathan, Admin, Clover] follows."Net batch totals should reflect the net amount deposited into the bank. Gift card activations <I meant redemptions> are included in the net batch total and need to be manually subtracted to match bank deposit.
I propose that gift card activations…1 vote -
Ability to customize when tips option is appropriate under certain categories
Have a feature that allows us to customize categories for when tips are appropriate and when they are not. For example, if someone orders from the dine in/restaurant category, have a feature available for tipping. If they order grocery items, they should not have an option to tip.
2 votes -
recurring payment options
Add an option to view projected recurring schedule for payments or number of projected payment. Give an opportunity to confirm the correct information.
9 votes -
Allow merchants to enable/disable manual card entry in all devices.
This features is only available with Clover Station 2018, Solo and DUO. Currently, unsupported by Clover Mini and Flex.
4 votesHello,
This feature is under review.
Thanks,
Clover Product -
Additional Charges
When Enabled, Additional charges should automatically apply to every order unless removed by employee.
As of now, additional charges need to manually be applied to every order
Thanks
3 votes -
Invoices from Virtual Terminal should be identified by the employee who sent the invoice, not generic employee
Invoices from Virtual Terminal do not identify the employee who sent the invoice and payments on those invoices refer to generic "employee". Both should be able to be traced to the employee who created the invoice
5 votes -
Clover should be able to make adjustments after taking a deposit without refunding
Customer places an order for $300 and leaves a deposit of $150 but later calls to change from one items to another but doesnt change significantly the price, when removing the changed item, it will have to be refunded. Then now the customer has to close out the order but now has to add more money to the $150 original deposit. They were very confused and no one don't want to have that when it comes to customers and their money or order. The deposit amount should apply to the total order and any changes made not affect the deposit
2 votes -
Invoicing through Virtual Terminal
Currently, Virtual Terminal has a wonderful invoicing feature. Two additional features could help with the invoicing and I have had requests for both:
1) Invoices have a due date default of 1 week. Merchants would like more flexibility to set due dates such as the invoice being immediately due upon receiving the invoice or up to 30 days after receiving the invoice.
2) Adding inventory items to invoices from clover inventory has been suggested and I have had many requests for this feature to be added to the invoicing in Virtual Terminal.
1 voteHello,
Your first suggestion will be available in a future release. Your second one is on our roadmap.
Thanks,
Clover Product -
Please add exchanges to counter service software
You are not able to exchange when using this counter service software. only on register software can exchanges be made but not able to have modifiers.
on counter we use modifiers but can not exchange only refund of refund item. why?5 votes -
Tipping out back of house
I work in a place where it is customary to tip out the back of house workers that make my job possible. When we had cash tips, this was very easy. However, now that we are a cashless facility, this is much more difficult. Is there a way to be able to direct a portion of my tips to the BoH workers when I close out for the night? This would be a very appreciated feature for my fellow employees who work so hard to make sure I can do my job effortlessly.
1 vote
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