694 results found
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Penny Rounding for Cash Transactions in Canada
As you may know, Canada has abandoned pennies for all cash transactions.
And pennies will be automatically rounded up for $.03 and more, and rounded down for $.02 or less.
This has been universal among all POS systems and Banks in Canada, and I hope Clover can adapt to this quickly, otherwise it's going to cause reconciliation issues
4 votes -
Reduce the possibility of mistakenly processing a sale as a refund when using the Clover Mini Keypad
We just add the Clover Mini 2 and attached a Clover Mini Keypad. There is a toggle button that allows you to switch between sales and refunds. On the first day of using the new card reader, one of the users accidentally changed from sale to refund and processed 2 transaction before realizing the error.
There is no way to disable the refund functionality on the Clover Mini Keypad (I spoke with the Clover Technical group that confirmed the refund feature could not be disabled). We like using the keypad to push the credit card amount to the Clover Mini.…
1 vote -
IS THERE A WAY TO GET ALERT/NOTIFICATION IF CARD ON FILE VIA VIRTUAL TERMINAL IS REMOVED FROM ACCOUNT
MERCHANT ASKING BECAUSE THEY STATE CARD IS SAVED ON FILE AND CUSTOMER AGREES, AND MERCHANT DOES WORK HOWEVER IN SOME CASES CUSTOMERS REMOVED THE CARD AND THEY ARE NO LONGER ABLE TO CHARGE THEM, THIS IS HAPPENING W/O THEM KNOWING
4 votesHello,
This will be available in a future release.
Thanks,
Clover Product -
Negative amount
Many Market and convenient stores need negative amount for lotto payout.
Many restaurant, Bars, night clubs, take deposits for big parties and want to account for a deposit and apply it to current order as a negative about.
6 votes -
Would like a feature where tips can be added on both printed receipts and tablet screen
would like to take receipts on printed receipts and on tablet screen this would be really easy for customer to use and employees cause not all customers want a receipt and would much rather have to enter there tips on the tablet screen and not all customer want to place there tips on tablet screen and would much rather have there tips on a receipt where they can see there charges. This feature would be most helpful to merchants with one device and would also limits call to clover support to ask for card numbers to enter tips because they…
8 votes -
Payment terms for invoicing
merchant should be able to specify COD, 15 days, 30 days, etc.
15 votesHello,
This will be available in a future release.
Thanks,
Clover Product
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Add card icon to customers with saved card on file in web dashboard
On the Customers summary and detail page on the web dashboard, add a card icon to the saved customer's record so merchants can quickly see which customers have a saved card on file. Currently merchants have to go in one by one in, click on an order, then view receipt, to determine if there is a card saved. Or they have to query through the Virtual Terminal.
2 votes -
Apply service charge to all orders
Option to enable or disable - Default (will be added to any items with “Default service charge” turned on)
2 votes -
Keep tab open after partial payment
In the Clover Dining app, allow a partial payment to be applied to a tab and leave the tab open for more orders and have balance paid later.
Use Case:
A group has a tab open. One person from the group has to go and wants to pay either for specific items or a specific amount towards that tab before leaving. The rest of the group is staying and will continue to order drinks and food.
Currently, if a payment is applied, you can no longer add items to a tab.
This makes it very complicated to continue to serve…3 votes -
Tip Entry needs to be accessed on tablet screen AND printed receipt.
Tip Entry is currently only allowed to be set to Tablet Screen OR Printed Receipt which doesn't work for restaurants that have table service and counter service. Please allow Tip Entry to be inputted both on the tablet screen AND on printed receipt simultaneously so it can be accessed both ways whenever needed.
31 votesHello,
This feature is under review.
A current workaround is to set up one device with counter service (tip on tablet) and another device with tip on paper.
Thanks,
Clover Product
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Clover On-Line - Hosted Checkout
We are trying to use Hosted Checkout so our clients have the ability to pay an invoice on-line at their convenience. The button on our website brings you to the "hosted checkout" which requires the user to in-put their name as well as their credit card info. HOWEVER, the name is not transmitted with the payment information. How are we to know who's paying us?????
6 votesThanks for reaching out. We are actively reviewing your feedback.
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Reopening a ticket to add items when a partial payment is made
Ability to reopen an order and add items when a partial deposit is made from days ago.
10 votes -
Statements & Billing
Please add links to pdf files for the invoices in Billing and Statements. As a cloud based company this seems an obvious thing to do, reducing the need for paper based copies if the merchant chooses an opt out to reduce waste.
2 votes -
Clover go g2 skip zip code
Allow the option to do enter country code/phone number or skip on clover go g2. Clover go g1 is being phased out and the option is not availed on the g2 app.
1 vote -
REDISPLAY THE ORDER BACK TO CLOVER DINING IF IT WAS REFUNDED AND HAS OPEN BALANCE
REDISPLAY the order back to clover dining if the order was refunded as it has an open balance, Manager refunds a transaction of an employee due to incorrect tender type, the order that was paid to the incorrect tender type the order should return back to clover dining app as it has an open balance. Right now, that erroneous order of the employee shows in the orders app as “refunded” in red letter versus having it open in yellow letters because that order has an open balance. And have that order return back to clover dining as that table is…
1 vote -
Have ability for custom fields for payment button
Currently it only asks for card and billing info. We have merchants needing the ability to have custom fields for their payment button. Examples could be: Invoice #, Account #, or a note.
7 votesHello,
This will be available in a future release.
Thanks,
Clover Product
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REMOVE SERVICE CHARGE AUTOMATIC DISCLOSURE
Remove the automatic BOLD disclosure of the service charge on the bill.
This should be an option if the merchant wants it disclosed on the bill. This causes less tipping for servers in clover dining
1 vote
Kevin Nathan
responded
Hello,
Thank you for your suggestion, but this request does not align with our current priorities.
Best,
Clover Product -
Employee discount set at item cost
It would be nice for an option for an "employee discount" button in the discounts menu that will put all items at "item cost" for employees instead of us having to ring each item individually.
1 vote -
Holiday Service Surcharge
Would like to have a button for extra service charges on a Holiday - e.g Xmas or New Year's Day or a large group service - e.g a party or event. Sometimes some restaurant customers don't tip enough. This will incentivize our employees working during holidays & avoid absences then for an event of large group, for clean up service.
In Australia, tipping is not required but restaurants automatically have a holiday charge if they remain open & provide service on a holiday. This should be applicable here in the US, too. However, restaurant owners have the prerogative to do…
1 vote -
Allow an option to backdate transactions
Merchant's want an option where they can backdate transactions in the event that the transaction could not be processed until long after the actual date that the transaction was done.
1 voteHello,
Thanks for your feedback. In order to clarify the use case here, can you please provide some more details on a possible scenario that a merchant would need to exercise this option?
Thanks,
Clover Product
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