694 results found
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Auto emails in VT shouldn't be mandatory.
VT sends auto correspondence when saving a customer profile with their card information, merchant would like them to confirm or cancel instead of letting them do it online. Merchant would like to have the option to add a note to the email or at least have an option to not add a mandatory email.
JOHN BETHEL
515-229-8884
john.bethel@fiserv.com1 vote
Kevin Nathan
responded
Hello,
Clover requires this email to ensure consumers are agreeing that the card is being stored on file.
We strongly recommend that the merchant obtains consent from the consumer before saving the card on file.
Thanks,
Clover Product
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Ask for a tip while the customer is signing, not before
It would make much more sense if the program asked the customer if they would like to leave a tip during, or after they are signing the screen. Currently, when we are running a payment for a customer, the program asks for a tip while we are still entering payment information, and it is awkward for us to ask the customer for a tip at that time. We (and Clover) would run more tips if it asked the customer to leave a tip at the time the customer is leaving their signature
3 votes -
Tip percentage without cash amount
When customers would tip there would be percentage options. Now there is a dollar amount under neat the percentage. This is a new update that just came out and support says we cant remove it now. How can we get it back to just show the percentage only?
1 vote -
Several merchants want a "Round Up" program like there was for "Round up for Schools." Round up to the next dollar for donations.
Several merchants want a "Round Up" program like there was for "Round up for Schools." Round up to the next dollar for donations of the merchants choice.
10 votesKevin Nathan
responded
Hello,
Thank you for your suggestion, but this request does not align with our current priorities. There may be third party apps in Clover App Market that support this functionality.
Best,
Clover Product
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Credit card processing fee
a flat fee for processing should be automatically added to all credit card transactions and not cash transaction. Clover can even prompt user that a fee will be assessed
3 votesKevin Nathan
responded
Hello,
Thank you for your suggestion, but surcharging for a flat fee does not align with our current priorities. However, merchants can currently use our Credit US Surcharging to assess a 3.5% fee.
Best,
Clover Product -
Net Sales Cash And Credit Card Breakdown
Massachusetts now requires businesses to breakdown their net sales by credit and cash to pay their meals tax. Issue is the current break down is only for gross sales which includes taxes, fees, and credit tips. Can Clover update it where the breakdown will be for Net Sales only?
2 votes -
option to add a "fee" to items during a certain time period
we add a "band fee" to alcoholic beverages during band playing hours instead of charging a cover charge. basically a "reverse" happy hour. so during the times of 6pm to 10pm on a sat evening items in certain category's will automatically be charged a .50 fee.
6 votes -
make it possible to tip on both the clover terminal and have a tip option on the printed receipt.
We have a diner and use clover. Most guests check out on the way out at the host station, and they tip on the terminal.
Sometimes guests want to pay with credit card at the table but when we drop the printed credit card authorization slip we have to draw in the tip line because Clover makes you choose only one option to tip either on the terminal OR on the printed receipt. It would be great to be able to have both options. Thanks!4 votesThis would be a complicated feature to implement. We're assessing if there is sufficient market demand to build this.
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Create the ability to limit discounts in a order/item
Clover has the ability to restrict discounts from being applied in terms of an employee level but there are no restrictions on the number of discounts one can apply to an entire order/ item.
For example, I can apply x discount as many times as I want on a order although the discount should be valid for 1-time/per order use only.
https://www.clover.com/cos/v1/r/EBVMQNC7AR886
In the ticket above the employee was able to apply 4 discounts when it should have been limited to 1 per order.
5 votes -
EXCHANGE ITEMS??
Has the exchange items option been removed? Because my new clover merchants are not able to exchange items anymore. If this have been removed please bring it back
3 votes -
Pull back Check
Need to be able to pull back a check if the wrong card was used and the order reopens so new payment method could be used
7 votes -
For saved Customers, Email after each payment
We have a lot of saved recurring customers. I can no longer send them an email after we charge their card. We have to manually type it in every time. Before this last update, all we had to do was click send email to the customer because it was saved in our clover device.
Now we have to ask over and over their email, or go to a different page, search customer's names and copy & paste or remember emails which are impossible. Very aggravating.
For many customers this is inconvenient and they rather pay cash or check. So we…
5 votesThis will be fixed in April 2022.
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Clover Solo, Clover Duo, Clover Flex
Please let restaurant owner can deduct credit card fees from server's credit card tip automatically on shift report.
Most restaurant pos systems have that feature but clover.1 vote -
When adding custom payment type (chips/tickets redeemed for drinks) we can make this a non-revenue payment type
When adding custom payment type (chips/tickets redeemed for drinks) we can make this a non-revenue payment type and the money can come out of the bottom-line. Options for non-revenue payment type.
a. Issue is when payments are taken in for chips/tickets, this is a revenue item. We have it set up with an option to be a non-revenue item. However when chips/tickets are swapped for drink sales it only counts as revenue, no option to make this a non-revenue payment type.
b. Issue: Want net sales after everything is redeemed, and revenue counted when it comes in.1 vote -
Void button.
I need a void button. employees can delete a whole ticket and keep the money without us knowing. When you delete anything it doesn’t come up on the end of shift print out.
1 vote -
If an order is partially paid please add the ability to add items or a discount to the remaining payments.
IE $10.00 order split 5 ways
$2.00 has been paid by person A
Add a beer AND/OR apply a 10% discount to the remaining $8.00 balance40 votesHello,
This feature is under review.
Thanks,
Clover Product
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Show Taxes & Fees separately on the Payment Receipt
Merchants don't have an option to add bottle deposits that can calculate it automatically therefore the only choice there is, through adding Multiple Fees as "Bottle Deposit" under Taxes & Fees. But when that's done, the payment receipt shows "Taxes & Fees" and calculate both tax and fees together and shows one total, but if we can have the "Taxes" & "Fees" showing separate with the name of the "Fees" in this case "Bottle Deposit" that will help the merchant tremendously. Can this be implemented please? Thank you.
1 vote -
QR CODES
On our new firework products, there are QR codes located next to barcodes. The clover system will scan the QR code. We suffered an estimated loss of $28k due to this issue. When the item is scanned it sound like the item was rung up when in fact it was not and only a very small brief error message at the bottom of the screen appears. We had no idea that clover unit could scan QR codes, and this issue was not discovered until after our season was closed. My suggestion is that clover needs to push a system wide…
2 votes -
Merchant want to set up both ways for the tip entry. One is adding tip during the sale, other one is adjusted tip after sale.
The most of terminal machines can be set both functions in the one devices. This issue should be easy to solve.
4 votes -
tip not on prepaid deposit
The tip calculation does not include a prepaid deposit. This could easily be added to the payment screen as a "Split Transaction with a Prepaid Deposit". The tip calculation would then be based on the total bill instead of the value of the bill minus the prepaid deposit. There are other solutions as well. A payment type in the other section could be titled Prepaid Deposit and the tip calculation would use the entire bill amount.
1 vote
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