694 results found
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Option to disallow fallback transaction processing
MasterCard only allow less than 1% of monthly transactions as fallback transactions threshold, otherwise $2,500/month penalty for the first 9 months of non-compliance and $5,000 for the next 9 months, and $10,000 and $20,000 thereafter.
For Clover, since the merchant doesn't have a control over what cardholders do (in most cases), it's hard to manage the threshold of fallback transactions.
Therefore, the merchant should have an option to disallow fallback transaction process (swipe after failed chip attempts) to avoid penalties from MasterCard. Some other applications like of PAX' has an option to disable fallback transaction processing. ATM machines also have…2 votes -
Enter payments for orders remotely from a computer instead of the terminal
I work remotely while my husband is immunocompromised. We bill customers for open orders and currently the orders can only be marked paid from the terminal itself. There should be a way for admin staff to enter those payments through the dashboard, especially with so many people working remotely right now.
2 votesHello,
How are you billing, and collecting payment prior to marking the order as paid? We'd like this information as further details for our review.
Thanks,
Clover Product
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Want TEXT RECEIPTS option back for online transactions
VERY BIG CHANGE: We'd like to get the option back to text receipts to customers for online transactions (using Virtual Terminal). We are a doctor's office working remotely and adding our patients to your system as 'New Customers' to save their data would be a violation of HIPAA laws. It is too inconvenient to start asking customers to spell out their email address every time we have an encounter with them; before we were able to just use their phone number to send a receipt. Please add this back as a 3rd option for receipts: 1) Email, 2) Text or…
4 votes -
New Virtual Terminal is not as user friendly
The new virtual terminal features with the drop down box is no where as user friendly as before. In the invoice portion, I am forced to add client information, which should not be a requirement unless you plan to charge for recurring payments. After you create an invoice there is no option to "send" there is no information that the invoice has even been "sent". simply "invoice created". That is not very helpful. I want to be able to hit send so that I know it was sent. Not waste time having to call in to check that it was…
4 votes
Kevin Nathan
responded
Hello,
Thank you for your suggestion, but this request does not align with our current priorities.
Best,
Clover Product -
Close Out Batch Totals
Under reporting (using Clover Flex terminal), would like to see an option to eliminate or hide server & employee totals on the nightly close out batch totals. Not required with our business sector - waste of paper!
4 votes -
Enter tip on screen for Station Solo
Merchant needs ability to enter tip percentage on the Station Solo screen, similarly to how they could on the Station 2
2 votes -
add exchanges to counter plan
please allow counter register to do exchanges as this is the only option for retailer that want to use modifiers for inventory. if we downgrade software we can do exchanges but no modifiers. not working for retail store like jewelery store.
4 votes -
edit or add items to "guest" after one "guest" has already paid
ability to be able to edit a guest after one guest at table has already paid. for example: 4 "guests" at table. guest 1 pays their ticket. guest 2 comes to pay but wants to add a round of beverages to their ticket before paying. this does not allow you to. another example: guest 1 pays their ticket, but guest 2 wants to pay for the drinks on guest 3. you can't change this after one guest has paid.
4 votes -
allow tip adjust on both devices receipts the station and the customer facing Mini
Cannot print a receipt with a tip line on both devices have to choose one or the other.
1 voteHello,
This feature is under review.
Thanks,
Clover Product -
tip split under one transaction
i have been with clover for a few years now and i have over 15 stations i am in the service business so it is very important for me to split tips employees under a single transaction, i like clover but if this feature isn't added we are considering switching out
2 votes -
Portrait Mode on Clover Go apps
On Android tablets, there is no way to stop the Clover Go app from going into landscape mode on the TIP/Signature screens. Merchant would like to ability to remain in portrait mode for the entire payment sequence. The Clover Go app ignores portrait mode lock in settings.
2 votes -
PLEASE delete the "Void" button on the Virtual terminal next to the "Done" button! C
Once you ring a transaction on the Virtual Terminal, this "void" button appears right next to the "done" button. We accidently clicked "void" and a receipt was generated saying VOID. SO, we re-rang the transaction (Clover support said the original transaction had been voided by clicking the "void" button"). Only to find out, nothing had been voided and customer was double charged. PLEASE eliminate this button since it doesn't really void anything OR move it to the other side of the screen if it's supposed to void something. We have had it happen 3 times now cause of slight…
1 voteKevin Nathan
responded
Hello,
Thank you for your suggestion, but this request does not align with our current priorities.
If this continues to be an issue, please reach out to Clover Customer Support so that they can further investigate.
Best,
Clover Product -
CVV prompt should be after Expiration date prompt for manual transactions
When doing a manual transaction, please make the CVV prompt come after the expiration date prompt.
3 votes -
Customize invoices in Virtual Terminal
The emails that are sent to the customer to make payment on an invoice are unappealing. There should be more options to edit the invoice. Also, when you do edit any of the available options, it also edits the receipts that print from your physical terminal. These should be separate options.
3 votes -
There should be a timer after the "Payment Complete" screen that tells you when it's about to auto void that transaction.
There should be a timer after the "Payment Complete" screen that tells you when it's about to auto void that transaction. I get a lot of calls by merchants who just doesn't have the time to press "Done" and ends up losing that money.
2 votesKevin Nathan
responded
Hello,
We don't auto-void any transactions once they're successfully accepted. Even if you don't press "Done", the transaction will still be valid for settlement.
Please follow up with Clover support if this is contrary to your experience.
Thanks,
Clover Product
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Invoice expiration editing/deleting
Per Clover support, each invoice has an expiration period of 180 days. It would be great to be able to change that to whatever my business needs are. Say my customer policy is to pay the invoice within 30 days, it would be helpful to set that expiration time frame myself. Alternatively, give us the ability to delete an open invoice! If my customer pays by another form of payment, will that open invoice just sit there in my dashboard for 180 days until it expires? In that example it would be so helpful to either delete the invoice or…
25 votesEditing and deleting invoices is coming April 2022. We're collecting requirements on expiration dates.
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Multiple Tax Rates on Uploading with Inventory Template (Excel)
When utilizing a template for inventory upload, currently the only way to add multiple tax rates & Fees is to add column under your product and add an additional line for just the additional tax rate.
This makes things extremely complicated when trying to export the data and filter with Microsoft Excel.
Suggestion - Make the Tax Rates field on the template comma delimited so you may add multiple tax rates and fees on one line. This should be a simple fix.
I can provide screenshots if necessary.
1 vote -
Add a filtering option to allow for further look back into transaction history.
My Business needs a way for staff to look up back-dated transactions on POS devices further back than 3-4 months.
Perhaps transaction records should be kept on POS devices up to a year?
1 voteKevin Nathan
responded
Hello,
In this situation, we would recommend that merchants use the Clover Web Dashboard to view more historical transaction data.
Thanks for your feedback.
Clover Product
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Ability to add tips from Tablet Screen when completing a transaction within the Authorizations application
Ability to add tips from Tablet Screen when completing a transaction within the Authorizations application. Only has ability to sign for tips on printed receipt when completing a payment through the authorization application.
1 vote -
Auto gratuity
Need to add auto gratuity on tickets over a certain amount
7 votes
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