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Taking Payments

There are a lot of ways to take a payment. Provide your ideas to help advance Clover’s payments acceptance process here. We are listening and we use this feedback to prioritize our roadmap.


Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


1. Virtual Terminal: Provide all feedback on the Virtual Terminal in this category. How can we make this solution more useful for merchants?

2. Refunds/Exchanges: If you have any feedback on Clover’s refund or exchange functions please let us know here.

3. Recurring Payments: Share your thoughts on accepting recurring payments here. Tell us how we can improve.

4. Invoicing: Is there any functionality that can be added to our systems to enhance the invoicing feature? Put your ideas in this forum category.

5. Voids: How can we make voiding a transaction easier and simpler? Tell us your suggestions to improve this payment feature.

6. Invoicing: Share your thoughts on invoicing here. Tell us how we can improve.

7. Discounts: Ideas in the forum category should talk about the built-in Clover discounts feature which can be found in your dashboard. How can we make giving discounts easier and more effective?

8. Taxes: What functionality can be added or improved to make charging and managing taxes easier.

9. Tipping: How can we enhance Clover’s tipping options to benefit merchants, employees, and customers? Place all ideas related to tipping here.


Taking Payments

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694 results found

  1. When the receipt is printed and gave to the customer, that should be finalized the transaction. We had a transaction where it voided by itself, no transaction history record on my Clover Flex2 device. Can only be found on Clover.com. The rep told me because I did not hit the green "Done" button at the end. That should not be a requirement when the receipt is already printed out. Clover needs to fix this error.

    4 votes

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    2 comments  ·  Voids  ·  Admin →
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  2. PLEASE make a way to either alphabetize tax rates as they are displayed or to put the most common at the top or at least add a Search function. I frequently travel to various counties and states and it is painful to scroll through to find the one I am in at the time (and try to find and uncheck the one I was in yesterday). It would also be helpful to have the currently-selected tax rate(s) appear at the top.

    1 vote

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    0 comments  ·  Taxes  ·  Admin →
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  3. PLEASE bring back Tip line on both the Clover terminal AND the printed receipt!
    This option was recently removed and guests want to pay with a credit card at the table on their printed ticket but we also have customers that pay at the counter and choose to tip on the terminal screen too. We need both options back again, please!

    1 vote

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    0 comments  ·  Tipping  ·  Admin →
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  4. Currently a deposit is removed from the total amount due via a split transaction. The tip is calculated on the remaining balance instead of the total bill. A separate split tab could be created to account for a prepaid deposit.

    2 votes

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    0 comments  ·  Tipping  ·  Admin →
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  5. Hello Clover community,

    our business would like to combine the signature screen and payment screen together versus outright showing the customer the tips screen first and then the sginature screen second.

    It's a friendlier way to present someone the tip option which in our business is optional (unlike restaurants which is pretty common thing) and the customer doesn't feel pressured to give us more money which some might dislike and find it uncomfortable, ultimately resulting in poor customer service.

    We're not asking to make this change mandatory for everyone but just add the option to have those screeens together. I've…

    1 vote

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    Under Review  ·  0 comments  ·  Tipping  ·  Admin →
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  6. The Order at Table QR Codes in Clover Dining are fantastic. The next level would be if a customer could place their order (for dine-in) from a specific table and not have to pay right away. It would open an order in Clover dining for that table (so the server could print a check if asked). Then the customer could scan that table QR Code again to add more items to the open order, and then scan again at the end of the visit to choose to pay for the whole order. This functionality could encourage more ordering from the…

    3 votes

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  7. At this time, only default tax can be applied to custom items. For some restaurants, this feature is used on a daily or weekly basis and is a critical feature. At the moment we are attempting to use a workaround by creating various custom items in our inventory called "Custom Food "and "Custom Liquor" and applying taxes to them with dollar values of $5, $10, $15, $20, etc. and manually applying the specific taxes to them. However, if this feature isn't implemented in the next 3 months, then we will most likely need to discontinue Clover Dining and switch back…

    1 vote

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    0 comments  ·  Taxes  ·  Admin →
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  8. Tax free week is coming up and only certain items in inventory are classified as being tax free. We have tens of thousands of items in inventory so instead of doing two separate order which is a huge pain in the butt when busy, it'd be much easier if Discounts allowed us to create a discount with a decimal (7.5%) because that is Duval County, FL tax. Please advise.

    4 votes

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    1 comment  ·  Discounts  ·  Admin →
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  9. Tips should not be based on price plus sales tax - they should only be calculated on the price.

    1 vote

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    0 comments  ·  Taxes  ·  Admin →
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  10. Add a column to Tax Tab so that we can add a flat fee tax this would be helpful when the tavern owner is selling a 50 types beer for $5 tax included.
    on excel spreadsheet

    It really time consuming to add this on at a time on web dashboardName Tax Rate Default
    test 1 0.00% No
    Test 0.00% No
    Sales Tax 7.00% Yes
    Default Tax 0.00% No
    NOTAXAPPLIED 0.00% No

    6 votes

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    0 comments  ·  Taxes  ·  Admin →
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  11. Have tip suggestions on printed bill

    9 votes

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    1 comment  ·  Tipping  ·  Admin →
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  12. Wants an option to void an item from an order.

    2 votes

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    0 comments  ·  Voids  ·  Admin →
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  13. On the terminal it give the customer the ability to tip. Instead of the word tip, I think we should have employee appreciation and retention or both.

    2 votes

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  14. Designate online order tips to specific employee. when there is a tip on an online order. there needs to be a way to assign/attached that order/tip to a specific employee.

    16 votes

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    3 comments  ·  Tipping  ·  Admin →
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  15. Virtual Terminal is confusing customer names when two different customers have the same email address. Even though I make sure the correct customer name is selected in the VT and it's populated in all fields, the transaction goes under the wrong customer. Please fix this glitch because then I have the incorrect name on the receipt. Even more odd is the fact that when I print the receipt out from the device it populates the correct name. Why is this happening on the VT and showing up correct on the Device?

    3 votes

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  16. option to be able to view guests tickets easier and to pay by guest easier. it can be confused and many times staff hits split by item or they hit the ALL instead of guest number, the format is ****** to many mistakes.

    2 votes

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  17. In Québec, when you buy 6 small cakes or 6 croissants, you don't pay the taxes. You buy 5, you pay the taxes but not for 6. There is no way, on your Clover system, to remove the taxes on those items only. Let say the client buy also 4 coffees; he has to pay the taxes on those coffee but not on those croissants because he bought 6 of them. Can you fix that problem? I'm surprised nobody asked you before me. Check the website of REVENU QUEBEV in PRODUIT DE BOULANGERIE, PRODUITS DÉTAXÉS.

    1 vote

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    0 comments  ·  Taxes  ·  Admin →
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  18. Customers are able to select back arrow and edit sale amount looking for a security feature so that if the back arrow is selected a PIN would be needed

    1 vote

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  19. Allow each transaction to print on batch header report from terminal each night

    4 votes

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  20. Merchant would like to have the location of screen for tips. In other words he would like to put screen that asks for tips put at the last part of the transaction.

    1 vote

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    0 comments  ·  Tipping  ·  Admin →
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