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Taking Payments

There are a lot of ways to take a payment. Provide your ideas to help advance Clover’s payments acceptance process here. We are listening and we use this feedback to prioritize our roadmap.


Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


1. Virtual Terminal: Provide all feedback on the Virtual Terminal in this category. How can we make this solution more useful for merchants?

2. Refunds/Exchanges: If you have any feedback on Clover’s refund or exchange functions please let us know here.

3. Recurring Payments: Share your thoughts on accepting recurring payments here. Tell us how we can improve.

4. Invoicing: Is there any functionality that can be added to our systems to enhance the invoicing feature? Put your ideas in this forum category.

5. Voids: How can we make voiding a transaction easier and simpler? Tell us your suggestions to improve this payment feature.

6. Invoicing: Share your thoughts on invoicing here. Tell us how we can improve.

7. Discounts: Ideas in the forum category should talk about the built-in Clover discounts feature which can be found in your dashboard. How can we make giving discounts easier and more effective?

8. Taxes: What functionality can be added or improved to make charging and managing taxes easier.

9. Tipping: How can we enhance Clover’s tipping options to benefit merchants, employees, and customers? Place all ideas related to tipping here.


Taking Payments

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560 results found

  1. We often need to remove taxes but I want a verification pop up. This will make sure we are only removing taxes on orders that pertain and not accidentally removing them on an order that does not apply.

    2 votes

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    0 comments  ·  Taxes  ·  Admin →
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  2. I had a situation where an employee gave a customer a correct amount cash refund but had trouble completing it on the Device due to getting busy and just forgot about it. She turned in the appropriate paperwork to me in my office. However, when i went to the transaction to refund it the option was not available to issue the refund.

    2 votes

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  3. Merchant would like the option to refund the difference or to charge the difference for an exchange.

    12 votes

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  4. 2 votes

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    0 comments  ·  Tipping  ·  Admin →
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  5. Hi - I am the manager of a small to mid size retail store and we are really struggling with returns and exchanges on the Clover. Especially at the time of purchase, we aren't able do an exchange and issue a credit on the same transaction. If we could do that, our lives would be a lot easier. In addition- we would like for manual refunds to have an item associated to the dollar amount going back to customer for inventory reasons. Thank you

    20 votes

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  6. We have tens of thousands of items in our inventory and it's tax free wknd. Some items don't apply for tax free so we need the capability to take taxes off of individual items so we don't have to do multiple transactions at the register. Need capability to take it off at the time of the sale. thank you.

    5 votes

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    1 comment  ·  Taxes  ·  Admin →
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  7. Merchant is requesting the option to have taxes automatically remove from EBT transactions

    16 votes

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    5 comments  ·  Taxes  ·  Admin →
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  8. Merchant would like to be able to set up a tiered discount where the more the customer buys of an items the price goes down and also would like the customers to be able to put in their phone number on customer facing device to keep track of orders for customers instead of going through customers app.

    6 votes

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    0 comments  ·  Discounts  ·  Admin →
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  9. We would like for the virtual terminal on the dashboard to have the filter of a device on the reporting app for it to be able to have the name changed under devices

    2 votes

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  10. Clover orders taken over the phone do not allow for a tip line.

    14 votes

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    0 comments  ·  Tipping  ·  Admin →
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  11. called in about the split payment feature on the Station 2. He said he's able to split the payment into 2 but when he flips the screen it still shows the WHOLE amount even though they confirmed it charged them the correct split amount... customers often callback in thinking they were charged MORE than the split amount which is incorrect.

    3 votes

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  12. 3 votes

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  13. When payment is partially paid, admins can be able to remove items that wasn't paid

    2 votes

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  14. Allow merchant to create a price for an item that adjust cost + tax for a certain charge amount

    3 votes

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    0 comments  ·  Taxes  ·  Admin →
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  15. Merchant wants to be able that when a customer is returning an item he could scan to process a refund and also on the exchange bottom he wants to be able to choose items with different prices and see the whole inventory to pick the item the customer is asking for

    18 votes

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  16. merchant would like to see the second receipt with the tip line

    4 votes

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    0 comments  ·  Tipping  ·  Admin →
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  17. Currently, Clover allows to give multiple discount per order. The discount will keep adding up, which discount coupon usually limits 1 coupon per table or per order. This will prevent some employees making mistake or give more discount to customer.

    7 votes

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    1 comment  ·  Discounts  ·  Admin →
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  18. merchant wants to see the full reporting tip showing the tips being paid out and also wants to split tips . taking partial tips on the clover go

    3 votes

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    0 comments  ·  Tipping  ·  Admin →
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  19. Our business would like to be able to scan or attach an item to a manual refund. We’d like the software to also register sales tax, etc on the refund as we’re currently having to do it on a calculator outside of register. Gets very complicated with larger orders. This makes sense if it were laid out identical to the “register” except total become a credit/refund to the customer rather than a sale.

    16 votes

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  20. When a customer pays with a gift card, there is no way for a customer to leave a tip. Even if there are still funds on the card, if the customer does not have cash, then the server does not get tipped.

    17 votes

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    2 comments  ·  Tipping  ·  Admin →
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