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Taking Payments

There are a lot of ways to take a payment. Provide your ideas to help advance Clover’s payments acceptance process here. We are listening and we use this feedback to prioritize our roadmap.


Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


1. Virtual Terminal: Provide all feedback on the Virtual Terminal in this category. How can we make this solution more useful for merchants?

2. Refunds/Exchanges: If you have any feedback on Clover’s refund or exchange functions please let us know here.

3. Recurring Payments: Share your thoughts on accepting recurring payments here. Tell us how we can improve.

4. Invoicing: Is there any functionality that can be added to our systems to enhance the invoicing feature? Put your ideas in this forum category.

5. Voids: How can we make voiding a transaction easier and simpler? Tell us your suggestions to improve this payment feature.

6. Invoicing: Share your thoughts on invoicing here. Tell us how we can improve.

7. Discounts: Ideas in the forum category should talk about the built-in Clover discounts feature which can be found in your dashboard. How can we make giving discounts easier and more effective?

8. Taxes: What functionality can be added or improved to make charging and managing taxes easier.

9. Tipping: How can we enhance Clover’s tipping options to benefit merchants, employees, and customers? Place all ideas related to tipping here.


Taking Payments

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572 results found

  1. We would like for the virtual terminal on the dashboard to have the filter of a device on the reporting app for it to be able to have the name changed under devices

    2 votes

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  2. Clover orders taken over the phone do not allow for a tip line.

    14 votes

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    0 comments  ·  Tipping  ·  Admin →
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  3. called in about the split payment feature on the Station 2. He said he's able to split the payment into 2 but when he flips the screen it still shows the WHOLE amount even though they confirmed it charged them the correct split amount... customers often callback in thinking they were charged MORE than the split amount which is incorrect.

    3 votes

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  4. 3 votes

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  5. When payment is partially paid, admins can be able to remove items that wasn't paid

    2 votes

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  6. Allow merchant to create a price for an item that adjust cost + tax for a certain charge amount

    3 votes

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    0 comments  ·  Taxes  ·  Admin →
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  7. Merchant wants to be able that when a customer is returning an item he could scan to process a refund and also on the exchange bottom he wants to be able to choose items with different prices and see the whole inventory to pick the item the customer is asking for

    18 votes

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  8. merchant would like to see the second receipt with the tip line

    4 votes

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    0 comments  ·  Tipping  ·  Admin →
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  9. Currently, Clover allows to give multiple discount per order. The discount will keep adding up, which discount coupon usually limits 1 coupon per table or per order. This will prevent some employees making mistake or give more discount to customer.

    7 votes

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    1 comment  ·  Discounts  ·  Admin →
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  10. merchant wants to see the full reporting tip showing the tips being paid out and also wants to split tips . taking partial tips on the clover go

    3 votes

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    0 comments  ·  Tipping  ·  Admin →
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  11. Our business would like to be able to scan or attach an item to a manual refund. We’d like the software to also register sales tax, etc on the refund as we’re currently having to do it on a calculator outside of register. Gets very complicated with larger orders. This makes sense if it were laid out identical to the “register” except total become a credit/refund to the customer rather than a sale.

    16 votes

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  12. When a customer pays with a gift card, there is no way for a customer to leave a tip. Even if there are still funds on the card, if the customer does not have cash, then the server does not get tipped.

    17 votes

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    2 comments  ·  Tipping  ·  Admin →
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  13. Allow merchants to comp (give away a free meal) in the register app. This will allow merchants to track any food that is given away for free. With every comp ask for a reason why the meal was comped.

    28 votes

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    2 comments  ·  Discounts  ·  Admin →
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  14. Be able to make customer groups and automatically apply discounts that you set for each group

    ex: Label certain customers as "military" or "employee" and automatically give discount specified to each customer type/group

    20 votes

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    0 comments  ·  Discounts  ·  Admin →
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  15. 5 votes

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  16. Hello,
    The Refund Process do not work correctly, it should work like the discount process, where the waitress ask for approve and a pop up screen is displayed for a manager pin. At that point the manager will enter he/her pin. Since it does not work with way and the manager need to log into the system to refund an order, the refund order is logged under the manger shirt report and not the waitress shirt report. This is causing issue this tip especially with cash refunds at the end of the night because there refund is not show on…

    30 votes

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  17. 2 votes

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  18. May I suggest a few things.

    Allow for a merchant to denote an item scanned/rang in on the register screen as a *refund/exchange. If the total amount is negative, the "PAY" button is inactive, a "refund" button appears and then the CREDIT is issued back to the customer. An option on the item screen near discounts or something to denote it as a "refund/exchange" item is what would make most sense.

    Our issues right now include returns on BOGO 1/2 OFF sales, partial refunds, exchanging for other items with a different price and the inability to attach an item to…

    12 votes

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  19. Merchant would like a feature that would allow her to differentiate food items from non-food items when processing using EBT

    4 votes

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  20. Merchant would like clover to have a reason code for refunds.

    11 votes

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