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Taking Payments

There are a lot of ways to take a payment. Provide your ideas to help advance Clover’s payments acceptance process here. We are listening and we use this feedback to prioritize our roadmap.


Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


1. Virtual Terminal: Provide all feedback on the Virtual Terminal in this category. How can we make this solution more useful for merchants?

2. Refunds/Exchanges: If you have any feedback on Clover’s refund or exchange functions please let us know here.

3. Recurring Payments: Share your thoughts on accepting recurring payments here. Tell us how we can improve.

4. Invoicing: Is there any functionality that can be added to our systems to enhance the invoicing feature? Put your ideas in this forum category.

5. Voids: How can we make voiding a transaction easier and simpler? Tell us your suggestions to improve this payment feature.

6. Invoicing: Share your thoughts on invoicing here. Tell us how we can improve.

7. Discounts: Ideas in the forum category should talk about the built-in Clover discounts feature which can be found in your dashboard. How can we make giving discounts easier and more effective?

8. Taxes: What functionality can be added or improved to make charging and managing taxes easier.

9. Tipping: How can we enhance Clover’s tipping options to benefit merchants, employees, and customers? Place all ideas related to tipping here.


Taking Payments

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572 results found

  1. Have the ability to override a price in the order without a discount, creating a new item, or variable price item.

    20 votes

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    2 comments  ·  Discounts  ·  Admin →
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  2. In your recent update, end users can no longer see the entire credit card number we are entering via phone call. This is resulting in input errors and frustrating to both Clover users and customers. As we take 40% of our orders over the phone, it is important that we can see the data we are entering when a customer is giving us the information over the phone

    1 vote

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  3. It would be great if you could include a button that allows us the option to show tip suggestions on the screen or print on receipt on demand. Sometimes I need it to be printed on paper when bring it to a customers table and other times if they pay at the register i would like it to show on the screen. I know you can choose one or the other in print settings but its a hassel to switch back and fourth

    4 votes

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    0 comments  ·  Tipping  ·  Admin →
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  4. Merchant would like a way to have employee discounts automatically apply

    3 votes

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    0 comments  ·  Discounts  ·  Admin →
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  5. When looking at Transactions tab and viewing a decline, management needs to be able to simply tap the Order Number to find out if it ever got paid. As it exists, it is much more cumbersome to locate that same Order to see its history.

    1 vote

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  6. Would like a way for clover to apply EBT payment only to items that qualify for EBT

    14 votes

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  7. He would like to know is there anyway for the system to let him know before the authorization falls off on the clover device.

    3 votes

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  8. We offer discounts to many customers, but not all items (such as already on-sale items) are discount eligible. We need to be able to mark certain items (through a label or checkbox) as ineligible for discount so that order discounts will be calculated without them.

    31 votes

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    4 comments  ·  Discounts  ·  Admin →
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  9. Merchant would like to see the tip line and suggestions at the bill so he is able to have it on all receipts, for all form of payments accepted at the business.

    7 votes

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    1 comment  ·  Tipping  ·  Admin →
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  10. I was told there was a recent update to the discounts app which caused the grand total to show without reflecting the discount added. The discount is listed on the receipt but it is not deducted.

    1 vote

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    0 comments  ·  Discounts  ·  Admin →
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  11. Merchant would like to be able to change the date on a transaction

    3 votes

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  12. Cards shoupld be groued by Credit or Debit Card. If they are debit, regardless of if it is Visa, Mastercard, etc. it should be grouped as Debit Cards. Credit Cards should be grouped by card type. The rates are different in some cases when it is ran as debit or credit.

    2 votes

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  13. The Clover Flex and smaller Clover Units have the ability to accept EBT Cash, however the main unit does not have that ability. It would be nice if it would allow for EBT.

    3 votes

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  14. 3 votes

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  15. Would like to have an option to not view all tips in the tips app and only the tips for the current day

    19 votes

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    1 comment  ·  Tipping  ·  Admin →
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  16. Enable tips for healthcare accounts like chiropractors.

    1 vote

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    0 comments  ·  Tipping  ·  Admin →
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  17. When looking at reports there is only a tag for virtual terminal transaction but there is not one for invoiced paid transaction therefore I one has to go one by one to see which ones where in device and which one was an invoice. There is also no way to see outstanding invoices.

    1 vote

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  18. For online sales through the "Sell Online" 3rd party app. We need the taxes to be the same through the integration. Currently, when the Sell Online app sends an order over the Clover - Clover charges the default tax in that system. We need an option inside of clover to NOT charge a tax for the online sales. They are already listed as an online sale inside of Clover, so can we use that filter to stop taxes from being applied to that category?

    1 vote

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    0 comments  ·  Taxes  ·  Admin →
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  19. If a card was ran on an incorrect bill and refund was issued (refund is the only way to void the credit card payment), a new order needs to be created and sent to the kitchen to process the card with the correct amount. There is no way to edit the order after the payment was refunded. Much needed in a restaurant environment - servers run cards on incorrect tables, customers realize their portion of the bill was split incorrectly, etc. Need to be able to void the payment without voiding the order. Once we rant a private party's card…

    22 votes

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  20. It would be convenient to split the amount of the item on the register app once you split the bill by items.

    3 votes

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