694 results found
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Invoices from Virtual Terminal should be identified by the employee who sent the invoice, not generic employee
Invoices from Virtual Terminal do not identify the employee who sent the invoice and payments on those invoices refer to generic "employee". Both should be able to be traced to the employee who created the invoice
5 votes -
Clover should be able to make adjustments after taking a deposit without refunding
Customer places an order for $300 and leaves a deposit of $150 but later calls to change from one items to another but doesnt change significantly the price, when removing the changed item, it will have to be refunded. Then now the customer has to close out the order but now has to add more money to the $150 original deposit. They were very confused and no one don't want to have that when it comes to customers and their money or order. The deposit amount should apply to the total order and any changes made not affect the deposit
2 votes -
Please add Text to Pay or Invoice payment link that enables merchant to add a Surcharge or Convenience fee for alternate payment method.
Please add Text to Pay or Invoice payment link AND a feature that enables merchants to add a Surcharge or Convenience fee for alternate payment method. These payment features would be terrific to have available on the baseline service, Payments only, without use of Inventory, just collecting payments.
5 votes
Kevin Nathan
responded
Hello,
Thank you for your suggestion, but this request does not align with our current priorities.
Best,
Clover Product -
Tipping out back of house
I work in a place where it is customary to tip out the back of house workers that make my job possible. When we had cash tips, this was very easy. However, now that we are a cashless facility, this is much more difficult. Is there a way to be able to direct a portion of my tips to the BoH workers when I close out for the night? This would be a very appreciated feature for my fellow employees who work so hard to make sure I can do my job effortlessly.
1 vote -
add charge button
when I placed an order, I only see add discount button only. I would like to have a button for add charge button so that I can charge extra right there on the system.
8 votesHello,
Can you please elaborate on your request? What Clover app are you using, and at which point are you in the user flow?
In advance, you may want to review our solutions for Item Modifiers, and/or Service Charge to see if either already support what you're looking to do.
Thanks,
Clover Product
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For Virtual Terminal
Currently the invoice function of the VT arbitrarily sets a 7 day due date. Some of our customers need to pay COD (Now - within 24Hrs), while others may have 10 to 14 days. Please help making the due date parameter of this function editable. Thanks
2 votesHello,
This will be available in a future release.
Thanks,
Clover Product
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Allow the signature verification prompt to be disabled and a tip line / signature remain on the receipt
Allow the signature verification prompt to be turned off and it not disable tip entry on receipts. Currently, you have to have the signature verification on in order for the tip line to print on receipts with the clover station / mini bundle. Please make it to where the verification prompt can be off as servers and others keep hitting reject when they're in a hurry instead of verify which causes the transaction to be voided.
2 votesHello,
Our recommendation is to set signature threshold settings to never require signature and tip location on paper or on tablet.
Additionally, we will be removing the signature verification flow in the near term.
Thanks,
Clover Product
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Add option to modify Bill receipt in setup separate from payment receipt
What is printed on the bill receipt is now determined by the setup parameters of the payment receipt. It would be useful to have a separate bill receipt-only parameters setup.
Right now heather and further notes are printed the same in bill and payment receipt. It would be more versatile if that can be set up separately for bill receipt and payment receipt as merchants would like to communicate different messages on each. Example: footnote on bill receipt: The suggested tip is 15% , Footnote on payment receipt: Thank you for dining with us.4 votes -
Discounts to be added to total rather than subtotal
Merchant's need the option to have discounts added to the total rather than subtotal as requested by the IRS
1 vote -
Online Order Tipping
Hello, it's vital that the new clover online ordering function that is replacing the Ordering.app has an option to add tips to an online order. My employees are getting frustrated they no longer receive tips and the customers what this feature as well. This is VITAL to keeping my workers happy. Ordering.app had this feature as default and we are losing that service. Please let me know ASAP. Again, super important.
7 votes -
A couple suggestions that would help coming from your competition
We recently switched from Payjunction to Clover. I have to say that other than your customer service Payjunction has much more to offer clients. A couple things that I would like to suggest to help customers who store clients credit cards in the virtual terminal are:
1) Allow clients to store multiple credit cards on file.
2) When we are searching client credit cards... show a list of recent transactions. I am happy to assist if you have any further questions.3 votesHello,
Thanks for your feedback.
Regarding #1, we'll share this with our Consumers team.
Regarding #2, do you want to search for cards on file, first6/last4 of the card, and do you want to search for that on device, or the web dashboard?
Thanks,
Clover Product
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EBT refuse taxable items
Taxable items cannot be purchased using EBT cards. Clover does allow the purchase of taxable items using EBT but should not. Merchant states this is a Federal law. Claims Costco POS will not allow it forcing the customer to pay with another form of payment.
1 vote -
Ability to Carbon Copy Invoices on selected emails
Requested the ability to carbon copy invoices on a selected email when sending invoices to customers via Virtual Terminal
2 votes -
Be able to resend invoice to a new email address without having to create a new invoice
When customers need the invoice sent to another email, we should be able to update their profile with a new email so we can resend the existing invoice to be paid. Right now, we have to create a whole new invoice.
3 votesKevin Nathan
responded
Hello,
In this scenario, we would recommend merchants create a new invoice.
Thank you for this feedback,
Clover Product
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service charge should be apart of payment plus plan
service charge should be apart of payment plus plan ; merchant not happy with being charged extra
1 voteKevin Nathan
responded
Hello,
Thank you for your suggestion, but this request does not align with our current priorities.
Best,
Clover Product -
After a refund, the tip and total should be removed from employer
After a refund the tip and total should be removed from the employee total. They are taking their tips at the end of the night and the refund hasn’t been removed
4 votes -
Allow 5 decimal points in product price field to facilitate targeted tax-included price
. For several of our bar items, we target a price including tax. For example, a can of beer is $3 including sales tax. This makes change-making easier.
Clover allows only 2 decimal places in the product price field. The sales tax rate field offers 7 decimal places. So to make my pricing work at quantities up to 100, I had to enter several different sales tax rates, to accommodate rounding at different target prices. While this solves my price problem, it creates a sales tax problem, as now my tax rate of collected sales tax will not equal the…
4 votes -
Virtual terminal to have an option to enter the tax amount instead of percentage fee
Merchant would like to have an option in Virtual terminal for them to enter a tax amount.
2 votesHello,
This feature is under review.
Thanks,
Clover Product -
Remove Gift Cards from Batch Total
Net batch totals should reflect the net amount deposited into the bank. Gift card activations are included in the net batch total and need to be manually subtracted to match bank deposit.
I propose that gift card activations not be included in the net batch total.1 voteHello,
Thank you for your feedback. Before we provide further direction on this, can you please clarify if you mean activations or redemptions in the net batch total?
Thanks,
Clover Product
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Exchanges
Support exchanges involving items with differing costs. For example, a customer returns a shirt and buys a cheaper shirt, while receiving the price difference including tax between the two items.
Retail merchants frequently complain that Clover is too slow during the exchange process, requiring separate transactions to return merchandise and then sell new merchandise. This is a basic feature of most retail POS systems.
4 votes
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