610 results found
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Returns & Exchanges Suggestions - Coming from a retailer
May I suggest a few things.
Allow for a merchant to denote an item scanned/rang in on the register screen as a *refund/exchange. If the total amount is negative, the "PAY" button is inactive, a "refund" button appears and then the CREDIT is issued back to the customer. An option on the item screen near discounts or something to denote it as a "refund/exchange" item is what would make most sense.
Our issues right now include returns on BOGO 1/2 OFF sales, partial refunds, exchanging for other items with a different price and the inability to attach an item to…
13 votesHello,
This will be available in a future release.
Thanks,
Clover Product -
Customer names in Virtual terminal and in transactions
We too just migrated to Clover and I really want Payeezy back. In the transactions page there's no way to search by customer name!! That is crazy. We don't save "I.D. numbers" or other data. Clover seems to think names are unimportant. They ARE! I too don't know who sees this. This is site is not user friendly at all.
12 votes -
allow to add more items on the invoice, allow customers to leave tip
when you create an invoices it should allow you to add more items in case customer buys multiple items and once the customer receives the invoices allow them to enter tip
12 votes -
tipping screen
it would be great if tipping screen to be shown right after cards detected (including swiping, sensing or inserts) and before signature, not after transaction amount is entered.
12 votes -
Remove tax by item in register
Would like to have an option to remove tax by item in register. Only option is to remove tax from whole order.
12 votes -
Reason for refunds
Merchant would like clover to have a reason code for refunds.
12 votes -
Copy Refund order
Hello,
Once the order is refund you can not reopen the order for payment. So can we have a function to copy closed or refunded orders to make it easier to processed these order so we do not need to manual recreate them.12 votes -
Allow discount to only be applied to the cost of the item but not the tax
A merchant is requesting to be able to apply 100% discount to certain items but wants the customers to still be able to pay tax.
12 votes -
Enable the creation of a "New Order" on the Web Dashboard
Enable a "Create New Order" function on the web dashboard. That will enable a salesperson to create a new/custom order & make edits/adjustments without the need for using Clover Station at the Point of Sale. That way, once the order is complete & ready for pick-up/payment, any associate can pull the Open Order up at the Point of Sale & collect payment at the time the customer picks up their order.
12 votesAdminGlenn Flinchbaugh (Admin, Clover) responded
This use case will be supported when we add the ability to build orders with inventory items in in the VT. That feature has significant demand and is on our long-term roadmap.
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Refund Report to show last 4 digits of cards
Merchant wants to be able to export the refund and be able to see the last 4 digits of the card just as when transactions are exported
12 votes -
Allow Half Percentages In Discount App
Merchant is requesting to be able to use half percentages in the Discount App
Merchant wants to be able to give a 4.5% discount12 votes -
Employee permission to prevent using multiple discount
Create an employee permission to limit using multiple discounts on an order for an item or order
12 votes -
Exchange items for a different price
exchange an item for a lower or higher price and take a payment
11 votes -
Please add a negative tender button!
Please add a negative tender button so we can cash out lottery sales more efficiently than downloading a third party app.
11 votes -
Allow an option for restaurants to add a service charge on online orders.
My servers are having to take time out from their daily duties to prepare online orders as they come in. There should be an option for us, restaurants, to add a service charge percentage to each online order.
11 votes -
11 votes
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Pay Now Button
Many gateways have ability to create a button or link to a payment page for customers. This is common with doctors offices and a bunch of other service providers. You click the button, and then redirect to a secure Clover hosted page that gives them the ability to pay an invoice.
11 votesWe agree that this is a common and useful gateway feature. We’ve started implementing this capability and look forward to rolling it out in 2022.
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Streamline pre-authorization process
Merchant would like the pre-Auth process to be streamlined in the Register app to not have to swipe and then go back to the pre-auth again
11 votes -
URGENT!! Add scanning option back on receipts to enter tips in the tip app.
The update that took place 9/28/23 disabled the ability to scan the barcode on the receipt when in the Tip App. This feature is VITAL when you are dealing with 100 printed receipts after a rush that you then have to scroll and search to find each one to enter the tip amount. PLEASE bring it back...
10 votes -
Reopening a ticket to add items when a partial payment is made
Ability to reopen an order and add items when a partial deposit is made from days ago.
10 votes
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