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Taking Payments

There are a lot of ways to take a payment. Provide your ideas to help advance Clover’s payments acceptance process here. We are listening and we use this feedback to prioritize our roadmap.


Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


1. Virtual Terminal: Provide all feedback on the Virtual Terminal in this category. How can we make this solution more useful for merchants?

2. Refunds/Exchanges: If you have any feedback on Clover’s refund or exchange functions please let us know here.

3. Recurring Payments: Share your thoughts on accepting recurring payments here. Tell us how we can improve.

4. Invoicing: Is there any functionality that can be added to our systems to enhance the invoicing feature? Put your ideas in this forum category.

5. Voids: How can we make voiding a transaction easier and simpler? Tell us your suggestions to improve this payment feature.

6. Invoicing: Share your thoughts on invoicing here. Tell us how we can improve.

7. Discounts: Ideas in the forum category should talk about the built-in Clover discounts feature which can be found in your dashboard. How can we make giving discounts easier and more effective?

8. Taxes: What functionality can be added or improved to make charging and managing taxes easier.

9. Tipping: How can we enhance Clover’s tipping options to benefit merchants, employees, and customers? Place all ideas related to tipping here.


Taking Payments

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463 results found

  1. When batching out, Clover should have an option to be able to print all transactions out that are included in that batch.

    This is something that First Data terminals can do like the FD130 or the Verifone VX520. A merchant presses batch out or closeout and the batch report prints and lists every single transaction by amount and last 4 digits of cc.

    I have lost sales of Clover devices just because this functionality is lacking. In one case, I was giving the merchant a free Flex, and he didn't want it after he found out he can't print a…

    29 votes

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    3 comments  ·  Virtual Terminal  ·  Flag idea as inappropriate…  ·  Admin →
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  2. Ability to Create an order on the POS, then send an invoice to a customer for payment. If you could log into the online dashboard, and select an open order, and send it as an invoice to a customer who then could pay it online.

    28 votes

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    2 comments  ·  Invoicing  ·  Flag idea as inappropriate…  ·  Admin →
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  3. I know you can set Clover Dining to Auto Print all receipts. It would be very helpful to have the option to set Auto Printing for only credit card transactions.

    We give our Customers a bill before payment so if they pay by cash or gift card there is no reason to waste all that paper printing their receipt.

    But chen customers pay by credit card we do need to Copies. One for the customer, and one for us.

    28 votes

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    1 comment  ·  Other Payments Suggestions  ·  Flag idea as inappropriate…  ·  Admin →
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  4. Merchant wants to be able to print each guest separately when he selects spilt by items and not actually have to be taken to pay screen (print customers receipt before pay screen)
    Merchant also wants to be able to re-open the check once it has been completed and apply discounts

    28 votes

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    0 comments  ·  Other Payments Suggestions  ·  Flag idea as inappropriate…  ·  Admin →
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  5. Merchant would like the ability to add multiple service charges to an order.

    28 votes

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    6 comments  ·  Other Payments Suggestions  ·  Flag idea as inappropriate…  ·  Admin →
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  6. If tips or a sale is assigned or credited to the wrong employee by accident, merchant wants to be able to edit or credit the sale/tip to the correct employee .
    Merchant is suggesting that owner/admins should have a feature or setting that enables them to make corrections to simple mistakes like this.

    27 votes

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    1 comment  ·  Tipping  ·  Flag idea as inappropriate…  ·  Admin →
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  7. Tip Entry is currently only allowed to be set to Tablet Screen OR Printed Receipt which doesn't work for restaurants that have table service and counter service. Please allow Tip Entry to be inputted both on the tablet screen AND on printed receipt simultaneously so it can be accessed both ways whenever needed.

    25 votes

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    1 comment  ·  Tipping  ·  Flag idea as inappropriate…  ·  Admin →
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    Hello,


    This feature is under review. 


    A current workaround is to set up one device with counter service (tip on tablet) and another device with tip on paper. 


    Thanks,

    Clover Product

  8. Hello,
    The Refund Process do not work correctly, it should work like the discount process, where the waitress ask for approve and a pop up screen is displayed for a manager pin. At that point the manager will enter he/her pin. Since it does not work with way and the manager need to log into the system to refund an order, the refund order is logged under the manger shirt report and not the waitress shirt report. This is causing issue this tip especially with cash refunds at the end of the night because there refund is not show on…

    25 votes

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    6 comments  ·  Refunds/Exchanges  ·  Flag idea as inappropriate…  ·  Admin →
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  9. Add discounts to a guest's order on the Dining app.

    24 votes

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    Started  ·  4 comments  ·  Discounts  ·  Flag idea as inappropriate…  ·  Admin →
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  10. IE $10.00 order split 5 ways
    $2.00 has been paid by person A
    Add a beer AND/OR apply a 10% discount to the remaining $8.00 balance

    23 votes

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    2 comments  ·  Other Payments Suggestions  ·  Flag idea as inappropriate…  ·  Admin →
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  11. Service Charge Percentage should be applied to total BEFORE discounts.

    ie. Situation: 18% auto gratuity for parties larger than 6 people

    Currently if a discount is applied to the order, the 18% service charge is calculated based on the DISCOUNTED TOTAL. It should be calculated on the TOTAL BEFORE DISCOUNT.

    21 votes

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    1 comment  ·  Discounts  ·  Flag idea as inappropriate…  ·  Admin →
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  12. A typical merchant that does counter sales and delivery such as a pizza restaurant, wants to have the tip suggest at the counter but have the ability to do tip adjust after the auth for the delivery tickets. The CC is run before the delivery and they bring the receipt back with a tip on it. Currently the only option is 100% at the counter or 100% after the sale.

    21 votes

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    3 comments  ·  Other Payments Suggestions  ·  Flag idea as inappropriate…  ·  Admin →
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  13. Merchant States that they used to receive a pop- up saying " this card is authorized for this amount $xx, do you want to continue?" on debit card transaction

    Used to be a feature, but they no longer see it.

    21 votes

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    0 comments  ·  Other Payments Suggestions  ·  Flag idea as inappropriate…  ·  Admin →
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  14. We must have another grat button! I can't charge 18% on to go orders! We need more grat buttons! In my world of F&B 18% is standard, but parties of 20 or more we charge 20% and for to go's we charge 10 %! at least give us at least 1 more button! I have 2 restaurants and use clover in all and it's killing us!

    20 votes

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    4 comments  ·  Tipping  ·  Flag idea as inappropriate…  ·  Admin →
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  15. We offer discounts to many customers, but not all items (such as already on-sale items) are discount eligible. We need to be able to mark certain items (through a label or checkbox) as ineligible for discount so that order discounts will be calculated without them.

    20 votes

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    1 comment  ·  Discounts  ·  Flag idea as inappropriate…  ·  Admin →
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  16. Allow merchants to comp (give away a free meal) in the register app. This will allow merchants to track any food that is given away for free. With every comp ask for a reason why the meal was comped.

    20 votes

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    1 comment  ·  Discounts  ·  Flag idea as inappropriate…  ·  Admin →
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  17. 20 votes

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    1 comment  ·  Other Payments Suggestions  ·  Flag idea as inappropriate…  ·  Admin →
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  18. Change the tips section to pop up after the card has been run and before the signature.

    Or at least give the option to change the order.

    People are trained to hand their cards to the person behind the register and if its a card that swipes I have to just awkardly hold on to their card until they figure out the tip page.

    It's not intuitive the way its currently set up

    20 votes

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    1 comment  ·  Tipping  ·  Flag idea as inappropriate…  ·  Admin →
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  19. Per Clover support, each invoice has an expiration period of 180 days. It would be great to be able to change that to whatever my business needs are. Say my customer policy is to pay the invoice within 30 days, it would be helpful to set that expiration time frame myself. Alternatively, give us the ability to delete an open invoice! If my customer pays by another form of payment, will that open invoice just sit there in my dashboard for 180 days until it expires? In that example it would be so helpful to either delete the invoice or…

    19 votes

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    1 comment  ·  Invoicing  ·  Flag idea as inappropriate…  ·  Admin →
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  20. Be able to make customer groups and automatically apply discounts that you set for each group

    ex: Label certain customers as "military" or "employee" and automatically give discount specified to each customer type/group

    19 votes

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    0 comments  ·  Discounts  ·  Flag idea as inappropriate…  ·  Admin →
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