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Taking Payments

There are a lot of ways to take a payment. Provide your ideas to help advance Clover’s payments acceptance process here. We are listening and we use this feedback to prioritize our roadmap.


Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


1. Virtual Terminal: Provide all feedback on the Virtual Terminal in this category. How can we make this solution more useful for merchants?

2. Refunds/Exchanges: If you have any feedback on Clover’s refund or exchange functions please let us know here.

3. Recurring Payments: Share your thoughts on accepting recurring payments here. Tell us how we can improve.

4. Invoicing: Is there any functionality that can be added to our systems to enhance the invoicing feature? Put your ideas in this forum category.

5. Voids: How can we make voiding a transaction easier and simpler? Tell us your suggestions to improve this payment feature.

6. Invoicing: Share your thoughts on invoicing here. Tell us how we can improve.

7. Discounts: Ideas in the forum category should talk about the built-in Clover discounts feature which can be found in your dashboard. How can we make giving discounts easier and more effective?

8. Taxes: What functionality can be added or improved to make charging and managing taxes easier.

9. Tipping: How can we enhance Clover’s tipping options to benefit merchants, employees, and customers? Place all ideas related to tipping here.


Taking Payments

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566 results found

  1. As a Clover merchant with an average order size of $5 or less I need the ability to set tip suggestions using whole dollar amounts instead of amounts based on percentage of the order so that I can encourage my customers to leave a slightly higher tip.

    34 votes

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    9 comments  ·  Tipping  ·  Admin →
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  2. Merchant wants to be able to print each guest separately when he selects spilt by items and not actually have to be taken to pay screen (print customers receipt before pay screen)
    Merchant also wants to be able to re-open the check once it has been completed and apply discounts

    33 votes

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  3. Merchant would like the ability to add multiple service charges to an order.

    33 votes

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  4. We offer discounts to many customers, but not all items (such as already on-sale items) are discount eligible. We need to be able to mark certain items (through a label or checkbox) as ineligible for discount so that order discounts will be calculated without them.

    32 votes

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    4 comments  ·  Discounts  ·  Admin →
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  5. I know you can set Clover Dining to Auto Print all receipts. It would be very helpful to have the option to set Auto Printing for only credit card transactions.

    We give our Customers a bill before payment so if they pay by cash or gift card there is no reason to waste all that paper printing their receipt.

    But chen customers pay by credit card we do need to Copies. One for the customer, and one for us.

    32 votes

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  6. Hello,
    The Refund Process do not work correctly, it should work like the discount process, where the waitress ask for approve and a pop up screen is displayed for a manager pin. At that point the manager will enter he/her pin. Since it does not work with way and the manager need to log into the system to refund an order, the refund order is logged under the manger shirt report and not the waitress shirt report. This is causing issue this tip especially with cash refunds at the end of the night because there refund is not show on…

    31 votes

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  7. Tip Entry is currently only allowed to be set to Tablet Screen OR Printed Receipt which doesn't work for restaurants that have table service and counter service. Please allow Tip Entry to be inputted both on the tablet screen AND on printed receipt simultaneously so it can be accessed both ways whenever needed.

    29 votes

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    1 comment  ·  Tipping  ·  Admin →
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    Hello,


    This feature is under review. 


    A current workaround is to set up one device with counter service (tip on tablet) and another device with tip on paper. 


    Thanks,

    Clover Product

  8. Allow merchants to comp (give away a free meal) in the register app. This will allow merchants to track any food that is given away for free. With every comp ask for a reason why the meal was comped.

    29 votes

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    2 comments  ·  Discounts  ·  Admin →
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  9. Add discounts to a guest's order on the Dining app.

    27 votes

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    Started  ·  5 comments  ·  Discounts  ·  Admin →
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  10. The merchant would like to see all the transactions associated with a closeout batch using a "closeout details" button

    27 votes

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  11. Service Charge Percentage should be applied to total BEFORE discounts.

    ie. Situation: 18% auto gratuity for parties larger than 6 people

    Currently if a discount is applied to the order, the 18% service charge is calculated based on the DISCOUNTED TOTAL. It should be calculated on the TOTAL BEFORE DISCOUNT.

    26 votes

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    1 comment  ·  Discounts  ·  Admin →
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  12. 25 votes

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  13. Per Clover support, each invoice has an expiration period of 180 days. It would be great to be able to change that to whatever my business needs are. Say my customer policy is to pay the invoice within 30 days, it would be helpful to set that expiration time frame myself. Alternatively, give us the ability to delete an open invoice! If my customer pays by another form of payment, will that open invoice just sit there in my dashboard for 180 days until it expires? In that example it would be so helpful to either delete the invoice or…

    24 votes

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    3 comments  ·  Invoicing  ·  Admin →
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  14. We must have another grat button! I can't charge 18% on to go orders! We need more grat buttons! In my world of F&B 18% is standard, but parties of 20 or more we charge 20% and for to go's we charge 10 %! at least give us at least 1 more button! I have 2 restaurants and use clover in all and it's killing us!

    24 votes

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    4 comments  ·  Tipping  ·  Admin →
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  15. A typical merchant that does counter sales and delivery such as a pizza restaurant, wants to have the tip suggest at the counter but have the ability to do tip adjust after the auth for the delivery tickets. The CC is run before the delivery and they bring the receipt back with a tip on it. Currently the only option is 100% at the counter or 100% after the sale.

    24 votes

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  16. Give us the ability to change the due date on invoices instead of clover dictating the due date.

    23 votes

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    4 comments  ·  Invoicing  ·  Admin →
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  17. Hi - I am the manager of a small to mid size retail store and we are really struggling with returns and exchanges on the Clover. Especially at the time of purchase, we aren't able do an exchange and issue a credit on the same transaction. If we could do that, our lives would be a lot easier. In addition- we would like for manual refunds to have an item associated to the dollar amount going back to customer for inventory reasons. Thank you

    23 votes

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  18. Change the tips section to pop up after the card has been run and before the signature.

    Or at least give the option to change the order.

    People are trained to hand their cards to the person behind the register and if its a card that swipes I have to just awkardly hold on to their card until they figure out the tip page.

    It's not intuitive the way its currently set up

    23 votes

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    2 comments  ·  Tipping  ·  Admin →
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  19. If a card was ran on an incorrect bill and refund was issued (refund is the only way to void the credit card payment), a new order needs to be created and sent to the kitchen to process the card with the correct amount. There is no way to edit the order after the payment was refunded. Much needed in a restaurant environment - servers run cards on incorrect tables, customers realize their portion of the bill was split incorrectly, etc. Need to be able to void the payment without voiding the order. Once we rant a private party's card…

    22 votes

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  20. Merchant would like the device to pre-auth the amount-- which it does-- but instead of charging the customer a separate amount, and then refunding them the pre-auth amount, he would like to have it just refund them the amount that was not used by the customer.

    Merchant explained that with the current way, it is causing his customers to call him thinking that they were double charged.

    22 votes

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