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Taking Payments

There are a lot of ways to take a payment. Provide your ideas to help advance Clover’s payments acceptance process here. We are listening and we use this feedback to prioritize our roadmap.


Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


1. Virtual Terminal: Provide all feedback on the Virtual Terminal in this category. How can we make this solution more useful for merchants?

2. Refunds/Exchanges: If you have any feedback on Clover’s refund or exchange functions please let us know here.

3. Recurring Payments: Share your thoughts on accepting recurring payments here. Tell us how we can improve.

4. Invoicing: Is there any functionality that can be added to our systems to enhance the invoicing feature? Put your ideas in this forum category.

5. Voids: How can we make voiding a transaction easier and simpler? Tell us your suggestions to improve this payment feature.

6. Invoicing: Share your thoughts on invoicing here. Tell us how we can improve.

7. Discounts: Ideas in the forum category should talk about the built-in Clover discounts feature which can be found in your dashboard. How can we make giving discounts easier and more effective?

8. Taxes: What functionality can be added or improved to make charging and managing taxes easier.

9. Tipping: How can we enhance Clover’s tipping options to benefit merchants, employees, and customers? Place all ideas related to tipping here.


Taking Payments

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463 results found

  1. Currently payment confirmations can only be emailed to the Business Owner's email. If employees login to take payments and email invoices under the "Owner" account, they have access to the entire merchant account and all settings, which is not secure.

    14 votes

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    Under Review  ·  0 comments  ·  Other Payments Suggestions  ·  Flag idea as inappropriate…  ·  Admin →
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  2. Hi - I am the manager of a small to mid size retail store and we are really struggling with returns and exchanges on the Clover. Especially at the time of purchase, we aren't able do an exchange and issue a credit on the same transaction. If we could do that, our lives would be a lot easier. In addition- we would like for manual refunds to have an item associated to the dollar amount going back to customer for inventory reasons. Thank you

    14 votes

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    0 comments  ·  Refunds/Exchanges  ·  Flag idea as inappropriate…  ·  Admin →
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  3. Our business would like to be able to scan or attach an item to a manual refund. We’d like the software to also register sales tax, etc on the refund as we’re currently having to do it on a calculator outside of register. Gets very complicated with larger orders. This makes sense if it were laid out identical to the “register” except total become a credit/refund to the customer rather than a sale.

    14 votes

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    0 comments  ·  Refunds/Exchanges  ·  Flag idea as inappropriate…  ·  Admin →
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  4. When a customer pays with a gift card, there is no way for a customer to leave a tip. Even if there are still funds on the card, if the customer does not have cash, then the server does not get tipped.

    14 votes

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    1 comment  ·  Tipping  ·  Flag idea as inappropriate…  ·  Admin →
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  5. 14 votes

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    3 comments  ·  Refunds/Exchanges  ·  Flag idea as inappropriate…  ·  Admin →
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  6. 14 votes

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    5 comments  ·  Tipping  ·  Flag idea as inappropriate…  ·  Admin →
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  7. Add Automatic Taxes On Invoices - Virtual Terminal and the ability to remove taxes if needed

    13 votes

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    4 comments  ·  Virtual Terminal  ·  Flag idea as inappropriate…  ·  Admin →
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  8. I am the business owner for over 15 clover accounts as I work in corporate accounting/finance and the notifications go to me and not any hospital staff when a client makes a payment using the payment link. This makes no sense and the payment notification doesn't tell me which merchant account it was for. Our hospitals need to know when a client pays them. Often "business Owners" are not the receiption staff who actually enter and apply payments.

    13 votes

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    Under Review  ·  4 comments  ·  Other Payments Suggestions  ·  Flag idea as inappropriate…  ·  Admin →
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  9. Clover orders taken over the phone do not allow for a tip line.

    13 votes

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    0 comments  ·  Tipping  ·  Flag idea as inappropriate…  ·  Admin →
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  10. Merchant wants for Clover to automatically add discount when sale items are scanned (BOGO items etc)

    For "2 for 1 discounts" wants the device to be able to save duplicate SKUs (different products)

    13 votes

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    2 comments  ·  Discounts  ·  Flag idea as inappropriate…  ·  Admin →
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  11. It would be nice if there was a total in the tip app and if there was a way to pay the tips out that shows a time and date when paid. It would also be nice if there was a report that could be printed with this information on it. It should be by employee and you should be able to print only one employee for a time period.

    13 votes

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    1 comment  ·  Tipping  ·  Flag idea as inappropriate…  ·  Admin →
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  12. Restaurants should have the right to add gratuity to checks. Your system doesn't have this option. You have a service fee which is included into the restaurant sales. You have suggested gratuity that prints on tickets; servers need a button that will actually add a percentage of the check to the actual check. Please and thanks

    12 votes

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    1 comment  ·  Tipping  ·  Flag idea as inappropriate…  ·  Admin →
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  13. I've used both a Clover Station and Mini in my original location for a year with no issues. However, upon setting up the new Station Pro in my new location, the CC pre-auth feature no longer allows a card to be charged without the card present. As a bar, this feature is extremely important as tabs are somewhat frequently not closed out. Please fix the issue ASAP!

    12 votes

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    0 comments  ·  Other Payments Suggestions  ·  Flag idea as inappropriate…  ·  Admin →
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  14. Would like a way for clover to apply EBT payment only to items that qualify for EBT

    12 votes

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    2 comments  ·  Other Payments Suggestions  ·  Flag idea as inappropriate…  ·  Admin →
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  15. Merchant is requesting the option to have taxes automatically remove from EBT transactions

    12 votes

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    4 comments  ·  Taxes  ·  Flag idea as inappropriate…  ·  Admin →
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  16. I need the ability to change the Due Date on an invoice. It looks like an automatic due date of 7 days from the invoice date is applied to each invoice. Please remove the Due Date or allow us to change it.

    11 votes

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    1 comment  ·  Invoicing  ·  Flag idea as inappropriate…  ·  Admin →
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  17. Merchant would like from the orders app at the clover device he is able to send an invoice for an open order, linking it to the customer that might be selected, instead of creating a new customer, as well as re-sending the invoice in the case that the order it's still open.

    11 votes

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    0 comments  ·  Invoicing  ·  Flag idea as inappropriate…  ·  Admin →
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  18. Merchants would like to have the ability to keep adding items to an order after one of the guests has payed for their order

    11 votes

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    2 comments  ·  Other Payments Suggestions  ·  Flag idea as inappropriate…  ·  Admin →
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  19. Designate online order tips to specific employee. when there is a tip on an online order. there needs to be a way to assign/attached that order/tip to a specific employee.

    11 votes

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    3 comments  ·  Tipping  ·  Flag idea as inappropriate…  ·  Admin →
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  20. The option had been taken away for us to pre authorize a card to attach it to a tab. The manual process of searching or adding a new name is too long in a fast pace setting

    11 votes

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    0 comments  ·  Other Payments Suggestions  ·  Flag idea as inappropriate…  ·  Admin →
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