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Taking Payments

There are a lot of ways to take a payment. Provide your ideas to help advance Clover’s payments acceptance process here. We are listening and we use this feedback to prioritize our roadmap.


Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


1. Virtual Terminal: Provide all feedback on the Virtual Terminal in this category. How can we make this solution more useful for merchants?

2. Refunds/Exchanges: If you have any feedback on Clover’s refund or exchange functions please let us know here.

3. Recurring Payments: Share your thoughts on accepting recurring payments here. Tell us how we can improve.

4. Invoicing: Is there any functionality that can be added to our systems to enhance the invoicing feature? Put your ideas in this forum category.

5. Voids: How can we make voiding a transaction easier and simpler? Tell us your suggestions to improve this payment feature.

6. Invoicing: Share your thoughts on invoicing here. Tell us how we can improve.

7. Discounts: Ideas in the forum category should talk about the built-in Clover discounts feature which can be found in your dashboard. How can we make giving discounts easier and more effective?

8. Taxes: What functionality can be added or improved to make charging and managing taxes easier.

9. Tipping: How can we enhance Clover’s tipping options to benefit merchants, employees, and customers? Place all ideas related to tipping here.


Taking Payments

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583 results found

  1. Allow the option to update a Customer's saved card info, without having to actually make a charge to the card.

    15 votes

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  2. I used to have Square and I can say that Square estimate/invoice system is far superior than Clover. I will really appreciate if Clover can match the capability that Square has for the invoice and estimate.

    I send a lot of wedding and special events invoices and we like to make them with all the details of their purchase. We will like that Clover lest us select the items that we have on our menu to add it to the invoice or estimate, add the quantity needed, add a description, date of service, reminders, the option to make a deposit,…

    15 votes

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    0 comments  ·  Invoicing  ·  Admin →
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  3. Merchant would like from the orders app at the clover device he is able to send an invoice for an open order, linking it to the customer that might be selected, instead of creating a new customer, as well as re-sending the invoice in the case that the order it's still open.

    15 votes

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    0 comments  ·  Invoicing  ·  Admin →
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  4. When exchanging or refunding an item it would be nice if the stock is enter back in the inventory

    15 votes

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  5. It would be nice if there was a total in the tip app and if there was a way to pay the tips out that shows a time and date when paid. It would also be nice if there was a report that could be printed with this information on it. It should be by employee and you should be able to print only one employee for a time period.

    15 votes

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    1 comment  ·  Tipping  ·  Admin →
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  6. merchant should be able to specify COD, 15 days, 30 days, etc.

    14 votes

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    0 comments  ·  Invoicing  ·  Admin →
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  7. Please give an option for merchant to title/label the invoice.
    Please elicit greater character count (no limit) in the Note/Description section, as opposed to 255 characters.
    Please include an "Insert tip" option, on customer's invoice, prior to paying, once merchant has sent the invoice to their email.

    14 votes

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  8. Add Automatic Taxes On Invoices - Virtual Terminal and the ability to remove taxes if needed

    14 votes

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  9. Designate online order tips to specific employee. when there is a tip on an online order. there needs to be a way to assign/attached that order/tip to a specific employee.

    14 votes

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    3 comments  ·  Tipping  ·  Admin →
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  10. Would like a way for clover to apply EBT payment only to items that qualify for EBT

    14 votes

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  11. Usually, we allow only one discount per order. Settings should allow owners to choose this option.

    14 votes

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    0 comments  ·  Discounts  ·  Admin →
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  12. Clover orders taken over the phone do not allow for a tip line.

    14 votes

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    0 comments  ·  Tipping  ·  Admin →
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  13. For cash discounting we need to increase all menu prices by 4% but then if someone pays with cash we need to implement a 3.846% discount to the entire order for everything to equal out.

    14 votes

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    1 comment  ·  Discounts  ·  Admin →
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  14. You used to be able to print two copies of the receipt (one for customer and one for merchant) as originals. Now the second receipt automatically says re-print. We like to keep a hard copy of all receipts. We would like first receipt to say "Customer copy" and the second to say "Merchant copy." We have the FLEX II's

    13 votes

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  15. Merchants would like to have the ability to keep adding items to an order after one of the guests has payed for their order

    13 votes

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  16. Restaurants should have the right to add gratuity to checks. Your system doesn't have this option. You have a service fee which is included into the restaurant sales. You have suggested gratuity that prints on tickets; servers need a button that will actually add a percentage of the check to the actual check. Please and thanks

    13 votes

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    2 comments  ·  Tipping  ·  Admin →
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  17. Merchant would like the option to refund the difference or to charge the difference for an exchange.

    13 votes

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  18. Merchant was upset because the clover voids a transaction
    after it prints the receipt, he doesn't get notified about
    it and he is losing money. Called in because he was concern and worried about void
    transactions he has. He says clover does not warm him about
    this, he gets the receipt but them the transaction gets voided.

    13 votes

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    0 comments  ·  Voids  ·  Admin →
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  19. May I suggest a few things.

    Allow for a merchant to denote an item scanned/rang in on the register screen as a *refund/exchange. If the total amount is negative, the "PAY" button is inactive, a "refund" button appears and then the CREDIT is issued back to the customer. An option on the item screen near discounts or something to denote it as a "refund/exchange" item is what would make most sense.

    Our issues right now include returns on BOGO 1/2 OFF sales, partial refunds, exchanging for other items with a different price and the inability to attach an item to…

    13 votes

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  20. Refunding debit manually does not link to the order that was refunded. This can be financially impacting to merchants customers can potentially request additional refunds to the same order which will reflect. An option for cash refund should be listed on Debit transactions. Work around for manual refunds is to leave a note on the order to illustrate it was refunded.

    13 votes

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