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Taking Payments

There are a lot of ways to take a payment. Provide your ideas to help advance Clover’s payments acceptance process here. We are listening and we use this feedback to prioritize our roadmap.


Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


1. Virtual Terminal: Provide all feedback on the Virtual Terminal in this category. How can we make this solution more useful for merchants?

2. Refunds/Exchanges: If you have any feedback on Clover’s refund or exchange functions please let us know here.

3. Recurring Payments: Share your thoughts on accepting recurring payments here. Tell us how we can improve.

4. Invoicing: Is there any functionality that can be added to our systems to enhance the invoicing feature? Put your ideas in this forum category.

5. Voids: How can we make voiding a transaction easier and simpler? Tell us your suggestions to improve this payment feature.

6. Invoicing: Share your thoughts on invoicing here. Tell us how we can improve.

7. Discounts: Ideas in the forum category should talk about the built-in Clover discounts feature which can be found in your dashboard. How can we make giving discounts easier and more effective?

8. Taxes: What functionality can be added or improved to make charging and managing taxes easier.

9. Tipping: How can we enhance Clover’s tipping options to benefit merchants, employees, and customers? Place all ideas related to tipping here.


Taking Payments

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558 results found

  1. 17 votes

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  2. I had old clover base station. It has Manual Transaction app on it.
    But, I bought new base station 2018. I went to app market to find and
    install. It not available.
    My restaurant still using old system to print bill. Then enter manually
    each transaction to charge for customers. With old base station was
    perfect. But newest base doesn’t have?
    Please make it! Now newest base station take to much time to do custom
    order and charge each time.
    Thank u!

    17 votes

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  3. PLEASE!!! Please update software to be able to store cards on file through the clover itself as you have through the virtual terminal.

    16 votes

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  4. Our business would like to be able to scan or attach an item to a manual refund. We’d like the software to also register sales tax, etc on the refund as we’re currently having to do it on a calculator outside of register. Gets very complicated with larger orders. This makes sense if it were laid out identical to the “register” except total become a credit/refund to the customer rather than a sale.

    16 votes

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  5. Enhancement for Service Charges to automatically apply rather than manually selecting option each time.

    16 votes

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  6. The Invoicing tool in Virtual Terminal should have a drop down menu that is connected directly to the Clover Inventory in the register.

    1. This will allow the open to invoice to still be seen on register screen with the Orders app.
    2. Once paid this will automatically update the Clover inventory and Sales reports

    Right now, the way its set up there is really no real advantage for me to use it over any other invoicing apps out there.

    15 votes

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  7. Currently payment confirmations can only be emailed to the Business Owner's email. If employees login to take payments and email invoices under the "Owner" account, they have access to the entire merchant account and all settings, which is not secure.

    15 votes

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  8. Would like a way for clover to apply EBT payment only to items that qualify for EBT

    15 votes

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  9. Clover needs to have a Void button for credit transactions. This would allow an incorrect or unwanted credit card transaction to be removed and possibly reran, if neccesary. Then, the charge would not show up on the customer's bank account until the hold falls off, and the merchant would not be charged the discount fee for the refund.

    15 votes

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    0 comments  ·  Voids  ·  Admin →
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    The current Refund button in the Transactions app will be changed to dynamically be labelled as Void or Refund, depending on the clearing state of the transaction.

  10. Merchant wants for Clover to automatically add discount when sale items are scanned (BOGO items etc)

    For "2 for 1 discounts" wants the device to be able to save duplicate SKUs (different products)

    15 votes

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    2 comments  ·  Discounts  ·  Admin →
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  11. 15 votes

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    5 comments  ·  Tipping  ·  Admin →
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  12. I need the ability to change the Due Date on an invoice. It looks like an automatic due date of 7 days from the invoice date is applied to each invoice. Please remove the Due Date or allow us to change it.

    14 votes

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    1 comment  ·  Invoicing  ·  Admin →
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  13. merchant should be able to specify COD, 15 days, 30 days, etc.

    14 votes

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    0 comments  ·  Invoicing  ·  Admin →
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  14. Add Automatic Taxes On Invoices - Virtual Terminal and the ability to remove taxes if needed

    14 votes

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  15. Merchant would like from the orders app at the clover device he is able to send an invoice for an open order, linking it to the customer that might be selected, instead of creating a new customer, as well as re-sending the invoice in the case that the order it's still open.

    14 votes

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    0 comments  ·  Invoicing  ·  Admin →
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  16. The option had been taken away for us to pre authorize a card to attach it to a tab. The manual process of searching or adding a new name is too long in a fast pace setting

    14 votes

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  17. When exchanging or refunding an item it would be nice if the stock is enter back in the inventory

    14 votes

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  18. Merchant is requesting the option to have taxes automatically remove from EBT transactions

    14 votes

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    4 comments  ·  Taxes  ·  Admin →
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  19. It would be nice if there was a total in the tip app and if there was a way to pay the tips out that shows a time and date when paid. It would also be nice if there was a report that could be printed with this information on it. It should be by employee and you should be able to print only one employee for a time period.

    14 votes

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    1 comment  ·  Tipping  ·  Admin →
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  20. Please give an option for merchant to title/label the invoice.
    Please elicit greater character count (no limit) in the Note/Description section, as opposed to 255 characters.
    Please include an "Insert tip" option, on customer's invoice, prior to paying, once merchant has sent the invoice to their email.

    13 votes

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