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Taking Payments

There are a lot of ways to take a payment. Provide your ideas to help advance Clover’s payments acceptance process here. We are listening and we use this feedback to prioritize our roadmap.


Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


1. Virtual Terminal: Provide all feedback on the Virtual Terminal in this category. How can we make this solution more useful for merchants?

2. Refunds/Exchanges: If you have any feedback on Clover’s refund or exchange functions please let us know here.

3. Recurring Payments: Share your thoughts on accepting recurring payments here. Tell us how we can improve.

4. Invoicing: Is there any functionality that can be added to our systems to enhance the invoicing feature? Put your ideas in this forum category.

5. Voids: How can we make voiding a transaction easier and simpler? Tell us your suggestions to improve this payment feature.

6. Invoicing: Share your thoughts on invoicing here. Tell us how we can improve.

7. Discounts: Ideas in the forum category should talk about the built-in Clover discounts feature which can be found in your dashboard. How can we make giving discounts easier and more effective?

8. Taxes: What functionality can be added or improved to make charging and managing taxes easier.

9. Tipping: How can we enhance Clover’s tipping options to benefit merchants, employees, and customers? Place all ideas related to tipping here.


Taking Payments

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570 results found

  1. Enable tips for healthcare accounts like chiropractors.

    1 vote

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    0 comments  ·  Tipping  ·  Admin →
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  2. When looking at reports there is only a tag for virtual terminal transaction but there is not one for invoiced paid transaction therefore I one has to go one by one to see which ones where in device and which one was an invoice. There is also no way to see outstanding invoices.

    1 vote

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  3. For online sales through the "Sell Online" 3rd party app. We need the taxes to be the same through the integration. Currently, when the Sell Online app sends an order over the Clover - Clover charges the default tax in that system. We need an option inside of clover to NOT charge a tax for the online sales. They are already listed as an online sale inside of Clover, so can we use that filter to stop taxes from being applied to that category?

    1 vote

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    0 comments  ·  Taxes  ·  Admin →
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  4. Have permissions for employees on which discounts can be used. Instead of all or nothing.

    2 votes

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    0 comments  ·  Discounts  ·  Admin →
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  5. Merchant would like to give a loyalty discount to only 1 seat at a multiple seat table. Can be added to the 3 dot menu

    4 votes

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    0 comments  ·  Discounts  ·  Admin →
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  6. The merchant is asking that the customer item in register have the feature to customize and rename the button in register

    3 votes

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  7. I would like to request a feature. When we do discounts, we offer a discount for veterans and police that covers the sales tax in our county (6.75%). I would like to request removing the whole number requirement and allowing us to put in a 6.75% discount for our front line heroes.

    2 votes

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    0 comments  ·  Discounts  ·  Admin →
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  8. Customer is losing sales because you can't manually enter an EBT card on the Clover Station Pro.

    3 votes

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  9. Would be really helpful to be able to re-arrange the discount buttons so that those most frequently used are at the top of the screen. As it is now, you have to scroll down making it very easy to hit the wrong button and ultimately use the wrong discount. Please fix!

    5 votes

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    0 comments  ·  Discounts  ·  Admin →
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  10. Merchant wants to be able to create ghost tax on items that show the full price + tax to quote to customers. Merchant wants to be able to have this tax also tracked in reporting

    4 votes

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  11. PLEASE!!! Please update software to be able to store cards on file through the clover itself as you have through the virtual terminal.

    19 votes

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  12. Per Clover support, each invoice has an expiration period of 180 days. It would be great to be able to change that to whatever my business needs are. Say my customer policy is to pay the invoice within 30 days, it would be helpful to set that expiration time frame myself. Alternatively, give us the ability to delete an open invoice! If my customer pays by another form of payment, will that open invoice just sit there in my dashboard for 180 days until it expires? In that example it would be so helpful to either delete the invoice or…

    24 votes

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    3 comments  ·  Invoicing  ·  Admin →
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  13. Have the payment options per guest available. Discount, split pay, etc.
    * Once guest 1 checks out ability to add to other guest order.

    2 votes

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    • Split a guest check w/ multi payment> Guest 1 checking out early paying by Gift Card and cash or CC. If you use the GC it take the amount of the entire bill not guest 1. Please allow it to take off funds for guest 1.
      • Have the payment options per guest available. Discount, split pay, etc.
      • Once guest 1 checks out ability to add to other guest order.
    3 votes

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  14. I had a restaurant owner ask if we had the ability to have a tip report that has the option to deduct a percentage off the tips owed to a server to cover the discount rate the restaurant would pay on the tips. Example. Server has $100.00 in credit card tips for the day. The tip report would calculate the 3% fee the owner will pay on tip and deduct the $3 and say the server will be paid out $97. This feature will save the owner thousands of dollars a year. I lost the deal due to not having…

    3 votes

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    0 comments  ·  Tipping  ·  Admin →
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  15. Cards shoupld be groued by Credit or Debit Card. If they are debit, regardless of if it is Visa, Mastercard, etc. it should be grouped as Debit Cards. Credit Cards should be grouped by card type. The rates are different in some cases when it is ran as debit or credit.

    2 votes

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  16. MERCHANTS THAT REQUIRE SIGNATURE/TIPS ON PRINTED RECEIPTS ARE ABLE TO ADD TIPS TO CHECKS AND GIFT CARD TRANSACTIONS IN THE TIP APP. HOWEVER, THE CLOVER EQUIPMENT DOESN'T INCLUDE THOSE TIPS IN THE REPORTING APP AND DO NOT APPEAR IN THE WEB DASHBOARD. SEVERAL MERCHANTS HAVE PREVIOUSLY CALLED EXPLAINING HOW THIS HAS MADE IT DIFFICULT WHEN CALCULATING THEIR END OF YEAR TOTALS BECAUSE THEY HAVE BEEN ADDING TIPS TO CHECKS AND GIFT CARDS THROUGHOUT 2020 IN THE TIP APP.
    THE FEATURE OF SHOWING CHECKS AND GIFT CARDS IN THE TIP APP AND BEING ABLE TO ADD TIPS IN THE APP SHOULD…

    3 votes

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    0 comments  ·  Tipping  ·  Admin →
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  17. need an option to discount when purchasing multiple items. for example, circle K offers a single gatorade at $1.79. however, if the customer purchases 2 gatorades, the system knows that if they purchase 2 gatorades it will charge a total of $2.50 total for both. this is the same for tons of items within the store. the barcode scanner needs to be able to distinguish which items receive a discount without extra steps. i have lost 2 merchants to Square because they offer this and we do not. really need a solution to compete with C-Stores

    9 votes

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    0 comments  ·  Discounts  ·  Admin →
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  18. Merchant charges other businesses for products. They need the option in Virtual Terminal search field to search the business name and not just by a person's name and email address as the people and email addresses may change from time to time. In the customer field the business name is an option, requesting that be added to the search field to easily locate the correct business to be charged.

    8 votes

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  19. Merchant would like option to exchange items using counter service plan

    7 votes

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