533 results found
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prep times per order & per day
I would like to access prep times per order & per day. We receive at times that food took too long and then we need to access the data. Also to monitor the efficiency of the kitchen.
3 votes -
KDS - Multiple Courses
KDS - Multiple Courses - show all the courses and firing by prep time
Different dishes has different prep time, therefore some 2nd course dishes need to be fired at the same time as 1st course dishes.
Some items are fulfilled quickly and can end up getting cold (or warm) while waiting for service, and other items need more time. It slows service down.
See Toast2 votes -
Request for Enhanced Tipping Feature on CLOVER Terminals
We are experiencing an issue with the tipping process on CLOVER terminals when guests use Tourism Vouchers and our restaurant-generated Gift Cards as part of their payment. Currently, guests are prompted to add a tip based on the discounted amount, which can lead to under-tipping on the overall service received.
We propose an enhancement to the tipping workflow:
Tipping on Full Amount: Modify the terminal to prompt guests to first add a tip based on the full amount of the check before any discounts are applied.
Payment Process: After the guest has added their tip, the terminal should then prompt…3 votesinclude merchant setting: pre-discount subtotal for Tip calculations
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Online ordering
New updates do not make logical sense for restaurants. When managing items day to day, there generally is not time to log in to the dashboard, then go through all the steps (9 I believe), just to take an item off. Additionally most employees do not have access to the web dashboard. This creates issues with items being ordered that the restaurant is out of. It would be great if industry professionals were more involved before making changes that will untimately lose merchants.
11 votes -
Bring back "holding cash sales" option.
You recently discontinued the service plan we signed up for, and replaced it with a plan that removed a very important feature. Our servers would hold their cash sales and print a cash settlement report the end of their shift that automatically deducted their credit card tips from the cash they owed us. This was a very important feature we relied on, and you eliminated it right in the middle of a business day, with no warning. I recommend you reinstate this feature as soon as possible, or I'm sure many businesses will find other services.
12 votes -
Assign categories per employee code
Assign categories per employee code. This would allow categories and inventory items to be assigned and accessible based on their employee code. Currently all employees can see all categories and inventory items and run transactions from any category.
5 votes -
Tip settings per Order Type
We have restaurant (Dine in) and a bakery section (Register). We would like to have the tips, sales and avg. bill per table (Dine-In) separate from the (Register/Bakery
2 votes -
Tips | Credit Cards & Debit Cards
Tips received per credit cards and debit cards:
In Ontario, we can deduct the credit card processing fees from the tip payments.
We desperately need the details on the closeout report - Tips received per credit Card(MC, Visa, etc.) and debit card.
The lack of this information cost us $400 per month in processing fees that we cannot recover and do not receive income.2 votes -
Kiosk Items and pricing should not be grouped with Online
I purchased 5 different terminals from Clover including a Clover Kiosk station, flex, duo, and minis only to find out that the pricing for the kiosk items are the same as what's displayed online. We charge different prices for online orders using clover integration with uber, door dash as these third party companies charge a huge cut. I do not understand why a kiosk that is processing orders instore have to be categorized with online orders and not with the pos such as the flex. Im trying everyway to work around this issue by not assigning items to categories to…
6 votesHello, Thank you for your feedback. We will evaluate this and come up with a solution that works for you.
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Editing business information
Greetings ,
this is lilian from Slopey Joe ,
i wanted to share my experience so that hopefully you can help me find a solution to this issue i been facing with our account.
Its regarding our business ours and edit information but mainly about the hours.
we have relocated our business address recently and so we also have changed our operating hours , i have tried endless times to edit the hours from manager dashboard under edit business information and it just wouldnt save, i have called support many times and all they helped me with is tell me…6 votesPlease contact support if this issue still persists.
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Please stop requiring customers to complete a captcha to place an online order.
I can't think of a single marketplace on the internet besides Clover that does this.
3 votesUnfortunately, we are limited to the security limitations enacted by the ECOM team (Vlad). I have spoken to Vlad multiple times about having a less intrusive alternative, and they are looking into something called hCaptcha for 2026, but right now, this is what we're stuck with.
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remove all items
on the clover kiosk, is it possible tp remove the word "all items" and direct customers to be on the first category automatically
4 votes -
individual server reports
Servers should only be able to see their own report, have access to only their guest checks, only see sales for current day transactions. This is a security and privacy issue
18 votes -
Order Receipts in Spanish
Customer wants their order receipts in their Clover Kiosk to show "PAY AT REGISTER" and "PLEASE TAKE THIS TICKET TO REGISTER AND COMPLETE PAYMENT" in Spanish since the merchant is located in Puerto Rico where the initial language is Spanish. It is creating problems for him since not all consumers know English and are disgusted with him because of the long wait. We need the merchant to be able to count on a system that does not create issues.
2 votes -
Need ability to "Edit Menu Prices" for selected items
Need ability to "Edit Menu Prices" for selected items not just the entire menu. We have a menu that is marked up by 30%. When I add a new menu item, it is not marked up and there is no way to do it, other than duplicating the item. Now you have 2 items to manage for 1 item. Ideally would like the "Edit Menu Prices" feature to be applied to only the selected items.
2 votesThanks for reaching out to Clover. We acknowledge your need and will review it. In the mean time, you may want to try this work around. When you add a new item into the menu (that already had a price adjustment), you can change the item price of only that item within the menu so that it is in par with your menu mark up price.
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Wall Mounted server station
Wall mounted Solo options for servers would have allowed us to gain 2 major accounts. They ended up going with xxx because they felt if Clover couldn't accommodate something as simple as a wall mounted server station, then what else are they missing.
5 votes -
KDS display
the KDS will display ( totals or "all days"). if there are 3 orders in the KDS, it will display the "all day" totals in the queue , if there are 2 NY steak orders on all three orders, the KDS will display they are a total of 9 NY steaks that are needed
3 votes -
Print Bill directly from Register App for CSR Clients
Merchants who are using CSR plan would like to eliminate the lengthy process of getting to print bill especially when they are busy. Can you please add that feature to the Register App so merchant can print bill right from register instead of going to Orders>Reissue Receipt>Print Bill? Thank you.
3 votes -
kiosk modifires are missing
I have a huge issue with the clover kiosk.
some of my items has a lots of modifiers and it seems like on the kiosk they make a limit on how many modifires you can have which I think it is a programing mistake because we don't have this issue on the Due station so now my customers can not see all their modifiers options on the kiosk.
second the All Item option on the kiosk has to be takin offfffffff pleeeeeeease it confuse the customers and it suppose to be just an option for the staff on the due…2 votes -
Server performance reports
Ability to run a comparative report of servers to be able to measure detailed sales performance of each server:
number of guests
selectable date range
sold entrees (count and gross dollars)
sold appetizers
sold liquor
sold desserts
display/filter on day of week
display/filter on order entry time10 votes
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