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← Clover UserVoice

Restaurant

Welcome to the Clover Restaurant Forum.  You're here because you are a Clover Restaurant merchant and would like to submit ideas that you feel would enhance/improve Clover's current offerings in the Restaurant space. 

In order to submit your idea you'll need to give it a Title then select the Category that best matches your idea.  Below are brief descriptions of the Clover Restaurant Categories.



Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


Clover Dining: Ideas related to table management and the Clover Dining experience.

Employees: Please include all your feedback and suggestions for enhancing Clovers employee management software. This includes permissions, viewing and editing employee roles, employee satisfaction, scheduling, owner access and more. If you have tipping suggestions, please include these ideas in the Tipping category of the Taking Payments forum.

Engagement: Share your thoughts on Clover’s built-in software that allows businesses to manage customers including viewing/storing customer information.

Hardware: Ideas related to Clover hardware in the Restaurant space

Inventory: Please include all your feedback and suggestions for enhancing Clover’s inventory management software.

Invoice: Ideas related to Clover’s Invoicing feature.

Kitchen Management: Ideas related to KDS, Kitchen Printers, etc. 

Menu: Share your thoughts on all functions that specifically have to do with Clover Dining such as Clover’s built-in menu creation feature.

Orders: Ideas relating to the process of creating and managing Orders.

Reporting: Ideas relating to improving and enhancing Clover’s reporting.

Website: Ideas related to your Clover branded website.

Restaurant

Categories

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250 results found

  1. Control from Distance

    There should be a way or a program that let's you control your POS from a distance. I should not have to physically go into my restaurant to fix some minor issue with my POS that requires a Manager's passcode.

    Please Develop a program that let's me access my POS from a computer outside of my location or wifi connection. If I can connect to CloverGo from my phone, I should be able to connect my laptop to my Pos Solo or Flex.

    4 votes
    Submitted  ·  0 comments  ·  Hardware  ·  Admin →
    How important is this to you?

  2. Clover Dining: Add incremental authorizations

    Currently, Clover Dining offers pre-auth for bar tabs, but if the pre-auth is greater than the order total, we have to pre-auth the card again to increment the pre-auth. Authorizations app has this functionality and better yet, once a card is pre-authorized, we can increment it without card present because the authorization is already saved, but it's no help because we need to manage out tabs and tables through Clover Dining.

    4 votes
    Submitted  ·  0 comments  ·  Clover Dining  ·  Admin →
    How important is this to you?

  3. Pick up time on receipts for Online Orders

    Printing the pick up or preparation time or including it in the email notification for the online orders would be extremely helpful. The preparation time shows on the order confirmation pop up when a customer completes the order, but it is not included in the emailed confirmation and receipt.

    3 votes
    0 comments  ·  Orders  ·  Admin →
    How important is this to you?
    Submitted  ·  System responded

    Thank you for submitting your Idea to UserVoice.

  4. Scheduling holiday hours

    for online orders you need to be able to schedule holidays in advance so that you don't have to manually turn online orders on / off - which can lead to owners or staff forgetting to turn it back on - you should be able to add a 'holiday' schedule for online ordering

    3 votes
    0 comments  ·  Orders  ·  Admin →
    How important is this to you?
    Submitted  ·  System responded

    Thank you for submitting your Idea to UserVoice.

  5. Tip Pool

    Creating the option for support staff tip outs to be able to be auto calculated, by percentages of sales on sales report for each server

    3 votes
    0 comments  ·  Reporting  ·  Admin →
    How important is this to you?
    Submitted  ·  System responded

    Thank you for submitting your Idea to UserVoice.

  6. Inventory updates should occur when an item is fired to the kitchen

    Please move move the updating of inventory tracking from the time the bill is paid to when the item is fired to the kitchen. If a restaurant has 5 units and all 5 are fired to the kitchen but not paid for yet a 6th unit could be added to an order even though the item is no longer available to sell

    3 votes
    0 comments  ·  Inventory  ·  Admin →
    How important is this to you?
    Submitted  ·  System responded

    Thank you for submitting your Idea to UserVoice.

  7. Online Ordering

    Having the ability to have online happy hours or specialty menus for specific holidays

    3 votes
    0 comments  ·  Menu  ·  Admin →
    How important is this to you?

  8. Revenue Class needs to be able to be imported for items and category needs to be a filter option

    Revenue Class is not currently exportable and there is no way to easily locate items when there are potentially thousands in a given Revenue Class in order to modify them. Also, it would be nice to be able to filter item list by Category

    3 votes
    0 comments  ·  Inventory  ·  Admin →
    How important is this to you?
    Submitted  ·  System responded

    Thank you for submitting your Idea to UserVoice.

  9. Quantity Update

    There was an update to the system last week that removed the ability to hold down on an item to change the quantity. We utilized that option all the time. Now, if you hold down you can change the item availability.
    It would be nice to have the quantity back. Or, at least put a quantity bar at the top of the screen on the handhelds.

    3 votes
    0 comments  ·  Clover Dining  ·  Admin →
    How important is this to you?
    Submitted  ·  System responded

    Thank you for submitting your Idea to UserVoice.

  10. Open Orders

    As part of our catering operations, we need the ability to view OPEN Orders that were entered at least 12 months in the past. We’ve been using the Clover system for four years, and until September 2024, we could access all open orders regardless of their age. However, we are now limited to viewing open orders that are 30 days old or less.

    This limitation creates significant challenges for our catering business. When customers call to make changes to catering orders placed more than 30 days ago, we’re unable to view or modify those orders in the system. Instead, we…

    3 votes
    0 comments  ·  Orders  ·  Admin →
    How important is this to you?
    Submitted  ·  System responded

    Thank you for submitting your Idea to UserVoice.

  11. Coursing

    Enable restaurants to pre-assign menu items to courses (e.g., Appetizers, Entrées, Desserts) for automatic organization during order entry, eliminating errors and streamlining service.

    3 votes
    0 comments  ·  Clover Dining  ·  Admin →
    How important is this to you?

  12. Merchant would like online menus to have option for different modifiers than what appears on POS.

    Modifier prices and names are the same as the items listed in Items List. Merchant would like the modifiers and items to be completely independent of item list in online menus.

    3 votes
    1 comment  ·  Menu  ·  Admin →
    How important is this to you?

  13. Clover Dining App Restrict permission on employees to remove Additional Charges from an active order

    In clover dining app there are no restrictions for employees to remove the automatic Additional Charges from an order. There should be a permission where Only admins are allowed to remove additional service charge or have manager/admin passcode approval to remove additional charges on dine-in sections only. There should be a permission approval.

    Currently there is an Operational Loss when customer is paying cash, the employee gives the bill to the customer, and customer pays in cash, some servers/employees found a loophole to remove the auto gratuity service charge in the Clover Dining app since there are no restrictions in…

    3 votes
    Submitted  ·  1 comment  ·  Employees  ·  Admin →
    How important is this to you?

  14. Multi KDS Kitchen & Server Mode Needed

    Need a "Server/Food Runner Mode" on multi KDS situation with functionality that ensures orders don't disappear from the server screen when the Kitchen marks an item as ready. Currently, "Expo Mode" doesn't support this feature.

    In this Server Mode, an indicator (e.g., a dot) could appear next to each item to show it has been marked as ready by the Kitchen. When the server touches the item on their screen, it would then be marked as completed on the Server Mode Screen. This would be an ideal solution. Thank you.

    3 votes
    Submitted  ·  0 comments  ·  Kitchen Management  ·  Admin →
    How important is this to you?

  15. Employee Role

    Employees need to be able to have more than one role assigned. Again for accounting purposes. Every Restaurant has employees that work multiple roles. That way when I print out an employees hours to pay them Im able to see the role they clocked in as.

    3 votes
    Submitted  ·  0 comments  ·  Employees  ·  Admin →
    How important is this to you?

  16. Looking for a way that I can set up our Thanksgiving Dinner Special. We would like the customer to be able to preorder the meal online, but

    Looking for a way that I can set up our Thanksgiving Dinner Special. We would like the customer to be able to preorder the meal online, but ONLY pick it up on Thanksgiving day.

    3 votes
    Submitted  ·  0 comments  ·  Orders  ·  Admin →
    How important is this to you?

  17. Partial payments & tips

    When the merchant sends a invoice the customer should have the option to leave a tip and make a partial payment this way the merchant does not have to waste time sending out another invoice.

    3 votes
    0 comments  ·  Invoice  ·  Admin →
    How important is this to you?

  18. KDS should not show already printed orders

    Currently the KDS will show all orders even the ones already expedited to the customer. Example
    I put in an appetizer for the customer of an order of Bruschetta. On the KDS the kitchen will touch the screen to say its ready and it is removed. 10 minutes later I place their main course and the KDS will show the Bruschetta (with a check mark) and the rest of the order. When a kitchen is busy you are now asking the kitchen to make sure they look for a check mark. This needs to be resolved where the item does…

    3 votes
    Submitted  ·  0 comments  ·  Kitchen Management  ·  Admin →
    How important is this to you?

  19. KDS Order Data available on Clover Dashboard

    KDS data available on Clover Dashboard.

    It would be awesome to have the order times, delayed orders, overdue orders, order types available in the reporting section on the clover dashboard.
    To see the number of 3rd party order apps, website traffic, et cetera.

    3 votes
    Submitted  ·  0 comments  ·  Kitchen Management  ·  Admin →
    How important is this to you?

  20. Add an Extra Categories to the main category

    Add Extra Categories to the main category Ex:
    I have a category called (Coffee Bar) I need to be able to split this category into Cold Coffee and Hot Coffee then inside this categories comes the items and it is important to be this way instead of me have to set the Cold Coffee and the Hot coffee as Items and the coffee flavors as Modifiers because in this way I will loose the capability of adding photos to the coffee flavors on the Kiosk and the capability to specify each coffee flavor with it's own modifiers. or I have…

    3 votes
    Submitted  ·  0 comments  ·  Inventory  ·  Admin →
    How important is this to you?
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