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Restaurant

Welcome to the Clover Restaurant Forum.  You're here because you are a Clover Restaurant merchant and would like to submit ideas that you feel would enhance/improve Clover's current offerings in the Restaurant space. 

In order to submit your idea you'll need to give it a Title then select the Category that best matches your idea.  Below are brief descriptions of the Clover Restaurant Categories.



Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


Clover Dining: Ideas related to table management and the Clover Dining experience.

Employees: Please include all your feedback and suggestions for enhancing Clovers employee management software. This includes permissions, viewing and editing employee roles, employee satisfaction, scheduling, owner access and more. If you have tipping suggestions, please include these ideas in the Tipping category of the Taking Payments forum.

Engagement: Share your thoughts on Clover’s built-in software that allows businesses to manage customers including viewing/storing customer information.
Clover GO: Clover GO is a mobile POS system designed for businesses that need to accept payments on the go.

Hardware: Ideas related to Clover hardware in the Restaurant space

Inventory: Please include all your feedback and suggestions for enhancing Clover’s inventory management software.

Invoice: Ideas related to Clover’s Invoicing feature.

Kitchen Management: Ideas related to KDS, Kitchen Printers, etc. 

Menu: Share your thoughts on all functions that specifically have to do with Clover Dining such as Clover’s built-in menu creation feature.

Multi-LocationIdeas related to the functionality of Clover's Multi-Location product.

Orders: Ideas relating to the process of creating and managing Orders.

Reporting: Ideas relating to improving and enhancing Clover’s reporting.

Website: Ideas related to your Clover branded website.

Restaurant

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394 results found

  1. When running Sales Overview reports there needs to be a way to choose multiple employees at once to export, so they are in one file and separated into different tabs. Currently I have to run individual reports for each employee then combine them into one Excel spreadsheet so they're on their own tabs.

    2 votes

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    Under Review  ·  0 comments  ·  Reporting  ·  Admin →
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  2. "Print Menu QR Code" just appeared in our register options dropdown today. We will not use that and would like to be able to remove it from the options.

    2 votes

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    0 comments  ·  Menu  ·  Admin →
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  3. Change item quantities during orders -Currently, for all devices except Clover Flex, we can use the QTY Quantity bar at the top of the screen. Please enable this feature on Clover Flex as well. Businesses want to use Flex to take orders at the table and entering the same item multiple times is inconvenient -not functional during a dinner rush.

    2 votes

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    Under Review  ·  0 comments  ·  Orders  ·  Admin →
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  4. Merchants need the ability to make changes to one device that does not impact other devices on the same MID.

    This impacts a lot, so I am sure there are dozens (maybe hundreds) of other clover update requests that are encompassed in this

    Examples:
    - Retail, Clover mini has local city tax rate, but the Clover go for Travel shows can have their own city tax rate
    - Restaurant, Clover station signs on receipt, but the Clover flex does sign on screen

    PRO - Merchant would have more precise and dynamic control of their systems

    2 votes

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     ·  0 comments  ·  Hardware  ·  Admin →
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  5. 2 votes

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    Not at this time  ·  0 comments  ·  Orders  ·  Admin →
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  6. Why is there a save button if it is gray scaled and you cannot click. If changes are made in real time there is no need for a save button.

    2 votes

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  7. Allow the Register app to be on the KDS so employees can take orders on it. Taking a quick order from KDS screen would greatly enhance our work flow by having our customer to wait less. It wouldn't need to accept the payments, but getting an order in the system so other employees could get started on would be a game changer. Then we could take payment later.

    2 votes

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  8. Submitting a request for the Card Type to be put back on the Employee Overview report within the Reporting App on the device. This is an issue for restaurants!

    Thank you!

    2 votes

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    Under Review  ·  0 comments  ·  Reporting  ·  Admin →
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  9. Merchant would like to remove tips from employee report. Currently they are able to remove it for cash report but not for employees report.

    2 votes

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  10. Prior to last week, I could go to "Closeout" and print batch reports. The Closeout screen also gave options for printing Card Type Totals and Server Totals. As of last week, all of the print buttons automatically print all of the reports. I called customer service and found out that this is a result of a recent update. Updates should be improvements. Updates should not decrease my options.

    2 votes

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  11. CLOVER BATCH TOTALS SHOWING SURCHARGES FOR 2% CREDIT CARD FEES SO WE KNOW WHAT WAS A SURCHARGE AND WHAT AMOUNT WASN'T WITHOUT HAVING TO ADD ALL THE RECEIPTS.

    2 votes

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     ·  0 comments  ·  Reporting  ·  Admin →
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  12. CLOVER INTEGRATION WITH UBER EATS

    Multiple selections
    Can customers select the options more than once?

    UBER EATS OFFERS THE OPTION TO CUSTOMIZE THE RULES OVER THE CHOICE OF AN EXTRA ITEM, BUT CLOVER DOES NOT.

    THIS MEANS THAT MY CLIENTS CANNOT SELECT MORE THAN 1 TIME AN EXTRA. IT ONLY WORKS IF I ENTER EVERYDAY AT EATS MERCHANT AND ACTIVATE THE OPTION OF "How many times can customers select any single option?"

    THIS HAS TO BE FIXED. TKS

    2 votes

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    Under Review  ·  0 comments  ·  Orders  ·  Admin →
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  13. When accounting sync is enabled in Clover to QuickBooks Online, all the day total sale is posted as Clover Sale. We would need to have each sale posted to the particular client and it also should include the item ordered

    2 votes

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  14. KDS Merchant request-can we turn off the sleep mode. If the KDS goes to sleep they may miss an order popping up.

    2 votes

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  15. I have a Clover mini Gen2. I upgraded to a Gen3. Now the new Gen3 printer receipt sounds really choppy and seems a little bit slower. I have both machines side by side doing a test print. I even share the sound to the Tech Support Assistant who is online speaker phone to hear both of them do a test print.

    The new Clover Mini Gen3 printing is not smooth like the old mini GEN2. The sound is choppy and louder and does NOT print smoothly when it comes out of the thermal printer. Is it really supposed to sound…

    2 votes

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    0 comments  ·  Orders  ·  Admin →
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  16. Guest screen should have equipment to be able to pivot / spin so that the customers aren't able to view what the counter is ringing in (for example, when another guest's tab is open).
    This wouldn't be necessary if we could instead choose when the guest can view the screen. For example, only view once business hit's "Pay"

    2 votes

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  17. have the choice of TKO or eat on site at the start of ordering following scanning of the QR code

    2 votes

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  18. In the inventory screen, it has Price and Cost. There should be a Gross Profit option to see what the mark up is.

    2 votes

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  19. Merchant is requesting table numbers and section name on the "orders' in the ios app, when selecting the button "Orders" it doesn't show, whether its paid or open the description of clover dining isn't synced. The order ID is not useful for them they would rather have the table number and section.

    2 votes

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    Deferred  ·  0 comments  ·  Clover Dining  ·  Admin →
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  20. Need to be able to schedule upcoming closures for Clover Online Ordering and even in store hours. Holidays, special hours (like early closure), etc. Right now, we have to completely disable Clover Online Ordering because we have no way to schedule it to be closed just for say, Christmas.

    1 vote

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    0 comments  ·  Website  ·  Admin →
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