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Restaurant

Welcome to the Clover Restaurant Forum. You're here because you are a Clover Restaurant merchant and would like to submit ideas that you feel would enhance/improve Clover's current offerings in the Restaurant space.

In order to submit your idea you'll need to give it a Title then select the Category that best matches your idea. Below are brief descriptions of the Clover Restaurant Categories.



Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


Clover Dining: Ideas related to table management and the Clover Dining experience.

Employees: Please include all your feedback and suggestions for enhancing Clovers employee management software. This includes permissions, viewing and editing employee roles, employee satisfaction, scheduling, owner access and more. If you have tipping suggestions, please include these ideas in the Tipping category of the Taking Payments forum.

Engagement: Share your thoughts on Clover’s built-in software that allows businesses to manage customers including viewing/storing customer information.

Clover GO: Clover GO is a mobile POS system designed for businesses that need to accept payments on the go.

Hardware: Ideas related to Clover hardware in the Restaurant space

Inventory: Please include all your feedback and suggestions for enhancing Clover’s inventory management software.

Invoice: Ideas related to Clover’s Invoicing feature.

Kitchen Management: Ideas related to KDS, Kitchen Printers, etc.

Menu: Share your thoughts on all functions that specifically have to do with Clover’s menu creation feature.

Multi Location: Ideas related to the functionality of Clover's Multi-Location product.

Orders: Ideas relating to the process of creating and managing Orders.

Reporting: Ideas relating to improving and enhancing Clover’s reporting.

Website: Ideas related to your Clover branded website.

Restaurant

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491 results found

  1. CLOVER BATCH TOTALS SHOWING SURCHARGES FOR 2% CREDIT CARD FEES SO WE KNOW WHAT WAS A SURCHARGE AND WHAT AMOUNT WASN'T WITHOUT HAVING TO ADD ALL THE RECEIPTS.

    2 votes

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     ·  0 comments  ·  Reporting  ·  Admin →
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  2. CLOVER INTEGRATION WITH UBER EATS

    Multiple selections
    Can customers select the options more than once?

    UBER EATS OFFERS THE OPTION TO CUSTOMIZE THE RULES OVER THE CHOICE OF AN EXTRA ITEM, BUT CLOVER DOES NOT.

    THIS MEANS THAT MY CLIENTS CANNOT SELECT MORE THAN 1 TIME AN EXTRA. IT ONLY WORKS IF I ENTER EVERYDAY AT EATS MERCHANT AND ACTIVATE THE OPTION OF "How many times can customers select any single option?"

    THIS HAS TO BE FIXED. TKS

    2 votes

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    Under Review  ·  0 comments  ·  Orders  ·  Admin →
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  3. When accounting sync is enabled in Clover to QuickBooks Online, all the day total sale is posted as Clover Sale. We would need to have each sale posted to the particular client and it also should include the item ordered

    2 votes

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  4. KDS Merchant request-can we turn off the sleep mode. If the KDS goes to sleep they may miss an order popping up.

    2 votes

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  5. I have a Clover mini Gen2. I upgraded to a Gen3. Now the new Gen3 printer receipt sounds really choppy and seems a little bit slower. I have both machines side by side doing a test print. I even share the sound to the Tech Support Assistant who is online speaker phone to hear both of them do a test print.

    The new Clover Mini Gen3 printing is not smooth like the old mini GEN2. The sound is choppy and louder and does NOT print smoothly when it comes out of the thermal printer. Is it really supposed to sound…

    2 votes

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    0 comments  ·  Orders  ·  Admin →
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  6. Guest screen should have equipment to be able to pivot / spin so that the customers aren't able to view what the counter is ringing in (for example, when another guest's tab is open).
    This wouldn't be necessary if we could instead choose when the guest can view the screen. For example, only view once business hit's "Pay"

    2 votes

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    Not at this time  ·  0 comments  ·  Orders  ·  Admin →
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  7. have the choice of TKO or eat on site at the start of ordering following scanning of the QR code

    2 votes

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     ·  0 comments  ·  Orders  ·  Admin →
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  8. In the inventory screen, it has Price and Cost. There should be a Gross Profit option to see what the mark up is.

    2 votes

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  9. Merchant is requesting table numbers and section name on the "orders' in the ios app, when selecting the button "Orders" it doesn't show, whether its paid or open the description of clover dining isn't synced. The order ID is not useful for them they would rather have the table number and section.

    2 votes

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    Deferred  ·  0 comments  ·  Clover Dining  ·  Admin →
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  10. There is currently no way to quickly determine the restaurants (or individuals) sales break down for Food and Liquor. This information (liquor sales) would be useful for servers at the end of each shift to determine the amount they must tip out the bartenders. Additionally, this information would be extremely beneficial for the restaurant to determine sales of periods (daily, weekly, monthly, quarterly, yearly). There has to be a better way to do this, than continuing it on our fingers or with scrap paper. Your assistance is greatly appreciated. It would be helpful if each employees "SHIFT REPORT". stated how…

    1 vote

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  11. When we are beginning to run low on a product, it would be nice to turn off the item online only. A recent update took away the toggle that could disable the item online and now we can only mark it as out of stock across all menus. We'd like to turn off online first since we cannot clearly communicate low stock to online customers.

    1 vote

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    0 comments  ·  Inventory  ·  Admin →
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  12. We need a button in the Register app that says NO SALE that a bartender can quickly hit to open cash drawer. I have a merchant that has 7 pool tables 10 dart board machines and is constantly making change -- the way it is now is not ideal with having to enter a reason to open the drawer. The 3-4 clicks is too many for a fast pace bar that has 5 Station Solos.

    1 vote

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    0 comments  ·  Hardware  ·  Admin →
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    Hello! Thank you for your feedback. We are planning some updates to cash drawer workflow and will take your feedback into consideration. Bars are high pressure environments and understand the need to be able to do key actions faster. Thanks again!



  13. Hello,

    Can we create a Happy Hour concept that can go on Clover online ordering?
    For example, Taco Tuesday would go live and online all day Tuesday from open to close.
    Or for instance, 50% off menu from 3:00 - 5:00 every Thursday.
    Thank you!

    1 vote

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    0 comments  ·  Menu  ·  Admin →
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  14. During Extremely busy periods, line cooks and expediterts have a tendency to not pay attention to order type. Sometimes "To-Go" orders get plated and have to be replated in to-go containers.

    If order types could be color coded on the KDS displays, it would help distinguish between order types and minimize plating errors.

    1 vote

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  15. Recently the Happy Hour app disabled the feature that prevents the happy hour discount from being continued past normal happy hour times. For instance if someone orders a beer that is discounted a dollar before happy hour is over and the server then reorders the item using the "+" it continues the discount...the server now has to re-ring in the item in order for the item to be at its proper price.

    Happy Hour also does not let you disable it on a specific device. For instance if we have a party going on that should not receive the discount…

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  16. The Item Sales report used to have functionality to print CATEGOERIES or CATEGORIES WITH ITEMS. This functionality was available when the user clicked the PRINT link and presented with a dialog box and several options including the Categories or with or without Items.

    This option was removed this week from the Report and we would like it restored. Our ownership was accustomed to this report and the workarounds are just a lot of extra work. (Manually open/expand each category prior to printing or the export to CSV are the two suggestions we discovered before Clover confirmed that these are the…

    1 vote

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  17. For a restaurant inside a hotel the merchant setup a custom tender to charge meals to the hotel room. However, they cannot add a tip to this tender. It would be really great to be able to allow tipping on custom tenders.

    1 vote

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  18. Requiring an extra kitchen receipt printer in order to print kiosk orders at the counter can be a deal breaker for fast service, compact shops like specialty coffee shops. Currently, the kiosk cannot print to the receipt printer attached to the Station Duo. In order to print remotely (the only order printing that makes sense for a kiosk), one must purchase a separate kitchen printer and set that up to receive orders.

    1 vote

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    0 comments  ·  Hardware  ·  Admin →
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  19. Instead of only having the option to look at reporting as sub categories, we would like to be able to see the Head categories on the reports and have submenus for subcategories. When i called into clover for reporting issues this was not an option for them to assist with.

    1 vote

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  20. Need unlimited amount of Subcategories. And also would like to be able to set up Items in the correct Subcategories on Terminals not only dashboard.

    Templet spreadsheet does import subcategories in correctly when you export and re-import that same report. It puts all Subcategories in Category.
    Needs to add a Subcategory Column on the Items tab.

    1 vote

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    Under Review  ·  0 comments  ·  Inventory  ·  Admin →
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