429 results found
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Tracking Losses & Courtesy Items
Need a option/process to track Courtesy/Spills in Restaurant/Bar environment to account and report for these items, with out it affecting the sales numbers on the reports. Once the order is open & printed to Kitchen/Bar and an event occurs to the order and it is declared a loss/spill or courtesy. The order will remain unpaid and declared a loss/courtesy, it needs to appear on daily report and be tracked weekly/monthly/annually for reporting to government agencies. Specially on liquor.
2 votes -
Remote order
Hello, with the situations with the restaurants, specially with mine, I am always short staffed for the past few months. This means, many customer calls are missed while our staff is serving dine-in customers. So, the idea is to route all the calls to our remote staff who can take all the orders from the customers and place the orders remotely via clover app. This way, if the customer calls are handled, then the staff onsite can take care of the dine-ins. I understand there few prep works and coordination needed, but that's doable than loosing the business itself
2 votes -
Business Name on Printed Expo Order Receipts
On the printed Order Receipt/ Expo Receipt, please allow us to modify the header, so that it doesn't just say "Clover Online Shopping Pickup." We attach these receipts to customer orders, so would like to be able to put our brand name (and logo!) on the header.
2 votesThank you for submitting your Idea to UserVoice.
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Being Able to Inactivate/Activate Employees that work for us seasonally
We have employees that are seasonal. (they are in college during the fall and spring) but work for us in the summer and on breaks.
We would like the ability to make the employee inactive so that they are not listed when we are trying to do things like
-filter by employee when in transactions
-trying to move a table to another employee
-...To have to delete the employee and then re-add (having to enter all their information again) them when they come back is inefficient and a pain. Whereas, if we were able to just change a field…
2 votesThank you for submitting your Idea to UserVoice.
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Improve Export/Import Item List Data for better integration
Currently, "description" is supposed to already included for export/import but that is not the case. Additionally, pictures is not an option. However, there is much more data that should be included with data transfer, that could be optional by the account owner. Make everything available and optional for export/import - including the current state (at the time of export) of each item.
2 votes -
Email notifications for online orders
Merchant would like the option to receive email notifications when an online order has been submitted.
2 votesThank you for submitting your Idea to UserVoice.
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modifier min/max
For Modifier Groups for online orders, we used to have the ability to choose a min/max for specific modifiers. Example: A combo with 3 sides. We can list all the sides, but if a customer wants to choose 2 of the same side (mac & cheese for example), there is no ability to choose 2 mac & cheese, just one of each sides. Can the quantity be adjusted to have a min/max option?
2 votes -
Firing Order Logs Server Out
When a server fires their order, rather than the computer closing the table out, but leaving the server logged in and on the dining room floor plan screen, we should be able to turn on a function that logs the server out entirely. When you have 8-10 servers running around and someone forgets to log out, it's easy for someone else to start ringing their order under another person's name. Servers often forget to lock the computer when they're done, so this issue is fairly common.
2 votes -
TIPS apps
Every morning we audit tips entered in the TIPS app by the staff. This is insure that customers are not over charged by a misentry as well as any tips that maybe left unentered.
Starting on the business day of 6/10/2025, the app was changed from (trying to work the logic backwards) being sorted by the time the transaction was started which kept sequential descending transaction numbers to a sort by the time in which the transaction was closed. This new sort throws the transaction numbers out of order. This is opposite of the workflow that has been in place…
2 votesThank you for submitting your Idea to UserVoice.
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Station Duo information
Allow users to remove information from the Station Duo main screen. It shows the daily sales tally and I don't want my employees to know that information.
2 votesThank you for submitting your Idea to UserVoice.
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Profitability by Table
Looking to see if Clover can create a profitability report by table for restaurants. This way, I can see which tables are less profitable than others.
2 votes -
Default Modifier
The Modifiers in COLO automatically set to a specific modifier when the minimum and maximum are both 1. It would be better for the option to have a checkbox that doesn't allow the order to be added to the cart ( like what happens when there are 1min 2 max) than the circle that automatically defaults . This can cause issues especially for merchants who have Vegan/Vegetarian establishments ( the modifier defaulting to a vegetarian item on a vegan order that can easily be overlooked).
2 votesThank you for submitting your Idea to UserVoice.
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Report for Voided Order Ticket After Order Receipt is Printed
For many merchants it is imperative to have a report for each items voided after order receipts are printed.
2 votes -
Different Service Charges by Order Type
Restaurant software offers the options to add service charge, restaurant owners want service charge by order type, if the order type in MAIN has a different percentage than another order type, they want the ability to to charge different % amount by order type take out vs main dining
2 votes -
Restore Alphanumeric Characters to Flex 4
Merchant upgraded from the Flex 3 to Flex 4 and the employee lock screen no longer has the alphanumeric characters, only numbers. The only alphanumeric setting is for the customer-pin pad entry; however, they want it back for the employee lock screen.
2 votesThank you for submitting your Idea to UserVoice.
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Ability to Filter Tips by Date
We have a few locations that would love to be able to filter the Tips app by date.
We have a bar that checks all tips entered the prior night for accuracy before they manually settle the batch. This helps prevent calls from customers due to tip entry errors. They would love to only see the tips from a specific date or yesterday.
Thanks!
2 votes -
Promotions on Uber integrations
When there are 3rd party platform like uber, the promotions that are run in uber or other 3rd party platforms are not congruent with the reporting in Clover Reporting dashboard or app
2 votes -
Printing all courses
Print the full order with all courses shown. The ones to be fired are shown as prepare, the course to follow show hold. This way the kitchen knows what is coming and can plan. Then the wait staff can send a re-fire to prepare the courses when needed.
2 votes -
Feature Removed: Can't Add Address While Creating Customer in Order App
Following an update about three weeks ago, the ability to add a delivery address when creating a new customer within the Order app has been removed.
Currently, they must:
Leave the Order app,
Go to the Customers app,
Manually create the customer with their address,
Return to the Order app to link the customer to the order.
This adds unnecessary steps during busy service hours. Please consider restoring the ability to add a customer with an address directly during order entry. This was a valuable part of the workflow and its removal is causing frustration.
Thank you for your attention…
2 votesThank you for submitting your Idea to UserVoice.
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Device Printed COLO QR Codes are not enabled for DDD Delivery!
Device Printed COLO QR Codes are not enabled for DDD Delivery! Only the QR codes at the dashboard are enabled with DDD delivery option. Most of our merchants do not have PC's/Printers. The ability to print QR codes that work for both pick up and Delivery should be an option.
2 votesThank you for submitting your Idea to UserVoice.
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