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Restaurant

Welcome to the Clover Restaurant Forum. You're here because you are a Clover Restaurant merchant and would like to submit ideas that you feel would enhance/improve Clover's current offerings in the Restaurant space.

In order to submit your idea you'll need to give it a Title then select the Category that best matches your idea. Below are brief descriptions of the Clover Restaurant Categories.



Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


Clover Dining: Ideas related to table management and the Clover Dining experience.

Employees: Please include all your feedback and suggestions for enhancing Clovers employee management software. This includes permissions, viewing and editing employee roles, employee satisfaction, scheduling, owner access and more. If you have tipping suggestions, please include these ideas in the Tipping category of the Taking Payments forum.

Engagement: Share your thoughts on Clover’s built-in software that allows businesses to manage customers including viewing/storing customer information.

Clover GO: Clover GO is a mobile POS system designed for businesses that need to accept payments on the go.

Hardware: Ideas related to Clover hardware in the Restaurant space

Inventory: Please include all your feedback and suggestions for enhancing Clover’s inventory management software.

Invoice: Ideas related to Clover’s Invoicing feature.

Kitchen Management: Ideas related to KDS, Kitchen Printers, etc.

Menu: Share your thoughts on all functions that specifically have to do with Clover’s menu creation feature.

Multi Location: Ideas related to the functionality of Clover's Multi-Location product.

Orders: Ideas relating to the process of creating and managing Orders.

Reporting: Ideas relating to improving and enhancing Clover’s reporting.

Website: Ideas related to your Clover branded website.

Restaurant

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532 results found

  1. Currently Payment receipts have 3 different options for modifiers.
    - Show All Modifiers
    - Show Only Priced Modifiers
    - Dont Show Modifiers

    It would be nice if Clover offered a 4th option that a lot of other POS systems do. This option would be to "Show Modifiers without Price". Essentially this will show the modifiers on each item but the up charges for each item would just accumulate to the items subtotal instead of showing them listed individually.

    For example. If I had a burger that cost $8.99 and I added an "Extra Patty" modifier for $1.50. Currently Clover's receipts…

    19 votes

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    Under Review  ·  0 comments  ·  Orders  ·  Admin →
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  2. Need unlimited amount of Subcategories. And also would like to be able to set up Items in the correct Subcategories on Terminals not only dashboard.

    Templet spreadsheet does import subcategories in correctly when you export and re-import that same report. It puts all Subcategories in Category.
    Needs to add a Subcategory Column on the Items tab.

    1 vote

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    Under Review  ·  0 comments  ·  Inventory  ·  Admin →
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  3. When we press Pay, the system sends the order to the kitchen printer. Actually, in this stage, the Customer does not pay yet. We see another screen to choose a payment type, such as cash or credit card. If the customer cancels the order or add something to the order or his credit card declines, we can not control the order. The order has already started to be prepared. We only have one option to prevent this. The option we have to choose, send the order to the kitchen when the customer prints the receipt. In this case, we have…

    4 votes

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  4. User screen is white. Dark mode would be beneficial to prevent reflection

    4 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  5. We really need a way to be able to transfer/change the server name on closed orders. This way if a mistake is made and the order is transferred to a manager's name or someone who just helps close out the tab, the business can adjust this when they notice the error and transfer it back to the correct server and have all tip reports adjusted so that this displays correctly.

    8 votes

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  6. The online ordering site should be able to accept gift cards for payment and/or promo codes a business is offering.

    1 vote

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    Planned  ·  0 comments  ·  Orders  ·  Admin →
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  7. CLOVER NEEDS to STOP REMOVING and CHANGING things without CONSIDERING END USER "NEEDS" - Such as ONLINE DELIVERY

    Clover needs to STOP making HOMEBASE the Timeclock Option - TERRIBLE Customer Support, FREEZES and keeps people from being to sign in - Disrespects value of time and makes terrible experience for Businesses

    WHY did Clover REMOVE "set up" option for Merchants to use their OWN DELIVERY and set parameters and Delivery Fee in the Dashboard for ONLINE Orders via Clover APP and Google Search???

    WHY are Merchants NOW "ONLY" given option for DELIVERY in Dashboard ..."VIA DOORDASH, etc...???!!!""

    DOORDASH is NOT…

    1 vote

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    0 comments  ·  Menu  ·  Admin →
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  8. I would like the ability to update an employee name without having to delete and re-setup. I have an employee who got married and I can't update her name. I have to delete her and set her back up from scratch.

    7 votes

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    0 comments  ·  Employees  ·  Admin →
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     ·  System responded

    Thank you for submitting your Idea to UserVoice.

  9. NEED Tips at end of day to decipher between tips for food and regular beverages and tips for bar orders..

    So servers can tip bar on bar items handled "WITHOUT" giving bar tips on "Entire" food order ( food they serve should not be portion of tip that goes to bartender)

    NEED simpler way at the end of the day to see breakout by employee for bar tip versus food tip portion for total tips

    Ie;
    Days orders came to $1,000

    $200 of order was bar

    $800 of order was food and beverage

    Tip is 20% of the total ticket

    4 votes

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    Under Review  ·  0 comments  ·  Reporting  ·  Admin →
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  10. The first screen on the Clover Kiosk is "all items" and they are arranged alphabetically. This is confusing if you have several categories. Can the "all items" home screen still be organized by category? Or omit the "all items" screen and only show each category on the left hand side and have the first category be the first items that show up on the Clover Kiosk?

    4 votes

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    Planned  ·  0 comments  ·  Hardware  ·  Admin →
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  11. Allow merchants to set minimum order to cover the cost of delivery

    1 vote

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    0 comments  ·  Orders  ·  Admin →
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  12. When we take catering order via phone or email or even in-person, we need the ability to specify the date and time of the delivery or pick-up, and this can be in the future a few days or a few week later.

    Additionally, if we can also have an option to specify up the prep date, that will be helpful, so, the orders can show up on top of the order list and print the kitchen ticket, on the day of the preparation.

    2 votes

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    0 comments  ·  Orders  ·  Admin →
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  13. We just got dayparts for our cafes, we have breakfast and lunch menu. I need customers to be able to place future orders for lunch even though at that time of day we are serving breakfast. Dayparts does not work for online ordering if there is no function to order lunch for a future date/time.

    3 votes

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    Started  ·  0 comments  ·  Menu  ·  Admin →
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  14. Allow for Special Instructions on Online Ordering to be optional. Customers are taking advantage of asking for additional items on food, and employees are having a hard time figuring out if items that customers are listing under special instructions have been paid for or are needing payment collected. I tried to turn this Special Instructions off myself and there is no option to do so. I also called in to Clover to ask Tech Support to turn it off for me, they said this option is not optional to have removed.

    14 votes

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    Under Review  ·  1 comment  ·  Website  ·  Admin →
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  15. Applicable to any POS hardware: please enable the feature to apply Cash Discounting to an item or a modifier created from the Clover POS' screen, not only to the ones created through Custom Item on screen or through the dashboard as it is the case today. Thank you.

    1 vote

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    0 comments  ·  Orders  ·  Admin →
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  16. Right now Clover does not allow you to set a max limit of a quanity for a modifer, if the require max is less than the quanity of the modifers .

    For example, If you have an item of 12 Wings with the modifer of different types like (Extra Hot, Hot, Mudium, Mild, Plain , 5 different modifers) You can only set up max limit of 5 rather than 12, because their are only 5 modifers.

    Just like ordering a dozen donut, If you have 8 different types of donut (Clover only allows you to put max quality for that…

    1 vote

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    0 comments  ·  Orders  ·  Admin →
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  17. Most restaurant merchants do Catering orders or Large orders that require at lease a day notice to fulfill. A Secondary URL for these type of orders and Item that
    will require more than the currant 90 Minutes time limit.

    1 vote

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    0 comments  ·  Website  ·  Admin →
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  18. Please add the Server Name next to "In-Store" on the KDS so we do not have to click into the Order Note every time to see which server is assigned

    1 vote

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  19. The current system does not allow mixed tender types once a bill has been split four ways. We encountered a situation where four guests split a payment: three paid by credit card, and the fourth wanted to pay partly in cash and the remainder by credit card. The system prevented this and forced the final guest to choose either full cash or full credit, which is not acceptable in real-world payment scenarios.
    This limitation needs to be corrected and implemented as soon as possible.

    1 vote

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    0 comments  ·  Orders  ·  Admin →
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  20. Can we make it an option to remove or keep the "Whole Table" on the Kitchen Ticket, please?

    I can understand why some restaurants need it, but at the restaurant where I work, we do not want it printed.

    Thank you very much.

    1 vote

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